User`s manual

52
Appendix
Troubleshooting
I hear other calls while using my headset.
• Plug a different telephone into the telephone jack that you
are currently using. If you still hear other calls, the problem
is probably in your building's wiring or local service. Call your
telephone service provider.
I cannot hear any audio using my headset in PC mode.
• Make sure the two ends of the USB cable are securely plugged
into the computer and headset base USB ports.
• Make sure PC mode is selected and the PC light is on.
• Make sure you have pressed on your headset to receive the
audio from your computer.
• Make sure you are using a software program that supports
VoIP calling (such as Skype or Microsoft Lync).
• Make sure the headset listening volume is turned on and set to
an audible level in your computer audio settings and your VoIP
calling software.
Make sure the audio settings in your VoIP calling software are
set to use your "AT&T DECT Headset".
The person on the other end cannot hear me in PC mode.
• Make sure the two ends of the USB cable are securely plugged
into the computer and headset base USB ports.
• Make sure PC mode is selected and the PC light is on.
• Make sure you have pressed on your headset to receive the
audio from your computer.
• Make sure you are using a software program that supports
VoIP calling (such as Skype or Microsoft Lync).
• Make sure the headset microphone volume is turned on and
set to an audible level in your computer audio settings and in
your VoIP calling software.
• Make sure the audio settings in your VoIP calling software are
set to use your "AT&T DECT Headset".
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