User`s manual

53
Appendix
Troubleshooting
I want to use my headset with a different headset base.
• You need to deregister the headset from the current headset
base (page 46), and then register it to the new headset base
(page 45).
I cannot answer an incoming call in PC mode.
• Your headset cannot directly answer a call to your computer.
You must answer all incoming calls on your computer through
your VoIP program.
• Make sure PC mode is selected on the headset base and the
PC light is on.
• Make sure you have pressed on your headset to receive the
audio from your computer.
• Make sure the headset listening volume is turned on and set to
an audible level in your computer audio settings and your VoIP
calling software.
My calls cut in and out while I’m using my cordless headset.
• Other electronic products such as HAM radios and other DECT
phones can cause interference with your cordless headset. Try
installing your headset base as far away as possible from these
types of electronic devices.
• Do not install the headset near a microwave oven or on
the same electrical outlet. You may experience decreased
performance while the microwave oven is operating.
• If your headset is located near a modem, move your headset
and modem further apart from each other.
• Relocate your headset base to a higher location. The headset
will have better reception when not installed in a low area.
• If other phones in your home or office are having the same
problem, the problem is in your wiring or local service. Contact
your telephone service provider (charges may apply).