User guide

Appendix
43
Troubleshooting
I can’t make calls using the software.
Make sure you are in PC mode and the headset is charged.
Press the PHONE or PC button on the headset base to switch
between modes.
Make sure the headset is registered to the headset base.
See the Adding and registering headsets section in the
TL7910/TL7912 user’s manual for details.
Make sure the CORDED HANDSET CONNECTED switch on the
headset base is set to NO.
If you are using your headset with a corded telephone, you cannot
make landline calls using this software. You have to use the corded
telephone your headset is connected to for making landline calls.
The other party cannot hear me.
Make sure your headset is not muted.
Try increasing the microphone volume by pressing
VOLUME /MICROPHONE on the headset base or adjusting
the PC audio settings.
I cannot import phonebook from Microsoft Outlook.
Make sure the contact list in your Microsoft Outlook is not empty.
Make sure you installed Microsoft Outlook 2003 or above.
I cannot hear any sound from Windows Media Player/iTunes
when there is an incoming call.
Change the setting in (Settings) > GENERAL > Media Player
> Action on player when calls begin to No action (page 14).
I have already logged in to Skype but the status in the Call
Connectivity panel shows Logged out.
Launch Skype, then go to Tools > Options > Advanced >
Advanced Settings > Manage other programs’ access to
Skype > Locate ATTSCM.exe > Click Change > Check Allow
this program to use skype > Click OK.
•
•
•
•
•
•
•
•
•
•