User Guide AT&T Wireless Home Phone and Internet AT&T Home Base™
Welcome to AT&T Thank you for purchasing the AT&T Home Base. To get the most from your new device, check out our videos and interactive tutorials at att.com/homebasesupport.
Contents Getting Started.............................................................................................................................................1 In the Box.....................................................................................................................................................1 Getting to Know Your Device........................................................................................................... 2 How It Works...................................
Helpful Tips............................................................................................................................................20 Home Answering Machines....................................................................................................20 Adjusting Volume..........................................................................................................................2 1 Powering On/Off.................................................................
Getting Started In the Box The package should contain the following items: The AT&T Home Base Phone Cable (Optional) Back-up Battery Power Cord Also Included Quick Start AT&T Wireless Home Phone and Internet AT&T Home Base™ Quick Start vi Getting Started User Guide AT&T Wireless Home Phone and Internet AT&T Home Base™ User Guide 1
Getting to Know Your Device LED Indicators The table below describes possible states for each of the LED indicators.
How It Works The AT&T Home Base uses the AT&T cellular network to provide phone service to your cordless and corded home phone(s) and Internet access to your computer and Wi-Fi enabled devices. Place it anywhere in your home where you have a strong wireless signal. It does not require the use of a home phone wall jack like traditional home phone service.
STEP 1: Set Up Your Device (continued) B STEP 2: Connect Your Phone Turn on Your Device A On/Off B Check the Wireless Signal ait a few seconds for the signal strength light to turn on, while your device W connects to the cellular network. Confirm signal strength Signal light is green for optimal Strength performance. Yellow indicates a moderate signal and may be sufficient.
STEP 2: Connect Your Phone (continued) STEP 3: Connect to the Internet C Place a Test Call A 8 Getting Started Wi-Fi Networks ATT-HOMEBASE-XXXX Other Network Guest WiFi Free Public WiFi To Connect via Ethernet: Use an Ethernet cable (not included) to connect your computer or other device to the Ethernet port on the back of your AT&T Home Base. Go to att.net (or your favorite website) to confirm your Internet connection. Skip Steps 3B and 3C. To connect via WPS, see page 16.
STEP 3: Connect to the Internet (continued) C Voicemail Your AT&T Home Base comes with standard wireless voicemail. Follow the steps below to setup and use your voicemail. Confirm Internet Connection Go to att.net (or your favorite website) to confirm your Internet connection. When your device is transmitting to and from the Internet, the Wi-Fi light will flicker green. Setup Dial 1 on any home phone connected to the AT&T Home Base and wait four (4) seconds to connect to your AT&T wireless voicemail.
Transferring a Phone Number Transferring a landline phone number to your AT&T Home Base can take five (5) days or more. Outgoing calls can be made immediately using your AT&T Home Base, however incoming calls will continue through your old service until the transfer is complete. It is recommended that a phone be kept connected to your wall jack or prior service to continue to receive incoming calls until the transfer is complete. To check the status of your transfer, visit att.com/port.
Using Your Device Calling Making Calls Using a phone connected to your AT&T Home Base, place and receive calls as you normally would. The AT&T Home Base supports both cordless and corded phone dialing methods. Note: Make sure to dial the 10-digit phone number, including area code. Three-Way Calling While on an existing call, press the Flash (or Talk) key on your phone to put the first party on hold. When you hear a dial tone, dial the second party’s number (wait up to four [4] seconds).
Internet Access Changing Wi-Fi Network Name and Password Connect Other Devices You can connect up to 10 Wi-Fi enabled devices simultaneously to your AT&T Home Base, including smartphones, tablets, laptops, etc. 1. Open the Wi-Fi network manager on your Wi-Fi enabled device. 2. Find and select the Wi-Fi network name (SSID) ATT-HOMEBASE-XXXX. 3. When prompted, enter the Wi-Fi password found on the bottom of the AT&T Home Base.
Checking Your Voice and Data Usage You can check your voice and data plan usage for your current billing cycle by either downloading the free myAT&T™ app to your smartphone or tablet, or visiting att.com/myatt on your computer. Once you have logged on to your account, your voice and data usage will be displayed.
If you did not provide an email address for email notifications when you purchased your AT&T Home Base, you can do so at att.com/myatt. Once you have logged on to your account, go to Profile and enter a valid email address. You will receive email notifications when you are approaching your data plan limit or if you have exceeded your data plan limit.
Important Information In-Home Wiring E911 Service For emergency calls, you may have to provide your location address to the 911 operator. Power Outages Interconnecting to home telephone wiring is not necessary, but is possible; however, it is not recommended unless you possess sufficient knowledge of electrical systems. Use with home wiring requires the physical disconnection from other services, including the landline coming into your home.
Frequently Asked Questions What kind of phone do I need to work with the AT&T Home Base? Most standard touch-tone phones may be used. Rotary phones are not supported. Expandable cordless phone systems provide the most flexibility and allow you to easily place additional handsets throughout your home. Cordless phone systems still need to be plugged into a power outlet. A standard corded phone can be used if you just need one phone in your home.
How many devices can I connect to my AT&T Home Base? There are two phone ports to connect your phone or answering machine. For data, you can connect up to 10 devices via Wi-Fi simultaneously and one device via Ethernet. How can I check my data speed? You can check your data speed by visiting att.com/speedtest. Will connecting additional devices affect my data speed? Yes, active use of multiple devices will decrease your data speeds.
Phone Phone Problem Possible Solution Problem Possible Solution No dial tone • Make sure there is AC power to the AT&T Home Base. Do not connect to an AC outlet controlled by a wall switch. • Make sure your AT&T Home Base is powered on. Press and hold the On/Off button on the back of your device for three (3) seconds until the Power light stays steady green. • Make sure your cordless phone has power and is connected properly to the AT&T Home Base.
Phone Internet Problem Possible Solution Problem Possible Solution I hear an intermittent dial tone • You will hear an intermittent dial tone when you have a new voicemail message waiting. • Dial 1 from your home phone that is connected to the AT&T Home Base to listen to your voice messages.
Internet Internet Problem Possible Solution Problem Possible Solution Download or upload speeds are slow • C heck your speed at att.com/speedtest. • Check your signal strength light. If not green or yellow, choose an alternate location. • Other connected devices may be transferring a large amount of data. To view and block other connected devices, go to the AT&T Home Base Manager (http://att.homebase) under Connected Devices. • A phone call in progress may slow down the data speed.
Device Configuration You can manage your AT&T Home Base settings using the AT&T Home Base Manager. To access, first connect to your AT&T Home Base and enter http://att.homebase directly into your browser address field. Log in using “attadmin” (or your customized login). Wi-Fi - Connections Wi-Fi Settings You can manage your AT&T Home Base Wi-Fi Settings under Settings > Wi-Fi. Wi-Fi - Basic Wi-Fi Broadcast: Enable or disable Wi-Fi connectivity.
Wi-Fi - Security Wi-Fi - WPS Security settings will apply to all connected devices. If you change these settings, existing connected devices may lose their connection. WPS, or Wi-Fi Protected Setup, is a standard that allows easy establishment of a secure wireless home network. This feature is set to Enable by default. If you change these settings, existing connected devices may lose their connection. Security Mode: Select the desired Wi-Fi security option.
Network Network - APN These settings affect the connection to the mobile (wide area) network or WAN. Network - Connections The AT&T Home Base automatically selects the optimal mobile network. In some cases, you can also select a network manually (Manual Network Selection). This feature is only useful if multiple networks are available. If this setting is enabled, the device connects only to the specified network.
Network - APN (continued) Authentication: Select the option specified by your service provider: • None • CHAP • PAP Username: If the Authentication is None, this can be left blank. Otherwise, enter the value specified by your service provider. Password: If the Authentication is None, this can be left blank. Otherwise, enter the value specified by your service provider.
Firewall - MAC/IP/Port Filtering (continued) Firewall - Port Forwarding Custom Applications: This feature allows you to define your own applications. Once defined, these applications can be enabled and disabled the same way as pre-defined applications. To define an application, you need to know the ports and protocol (TCP, UDP) used by the application for outgoing traffic.
Firewall - DMZ The DMZ, or De-Militarized Zone, is a selected internal IP address of a device that allows full access and connectivity from outside traffic, through the firewall, to a specific internal device without being filtered or blocked by the AT&T Home Base. DMZ Settings: You may choose to enable or disable the DMZ setting here. DMZ is set to Disabled by default. DMZ IP Address: Enter the internal IP address of the desired device that will be directly accessible from outside the firewall.
Advanced – Router IP Address: The IP address for this device as seen from the local network. UPNP: Universal Plug and Play (UPNP) is a set of networking protocols that permits networked devices to discover each other’s presence on the network. The default value for this setting is Disable. VPN Passthrough: This feature allows VPN client software on connected devices to connect through this device to remote VPN servers. Normally, this option should be set to Enabled.
Specifications Safety Instructions Dimensions (W×D×H) 5.43" (W) × 5.43" (D) × 1.18" (H) Weight 11.6 oz. (including back-up battery) Back-up Battery 1,500 mAh Talk time up to 100 minutes Standby time up to 18 hours Note: The value of the talk time or standby time varies with the actual environment. 48 Specifications • Some electronic devices may be susceptible to electromagnetic interference.
Radio Frequency (RF) Energy FCC Regulations This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government: The exposure standard for wireless mobile devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg.
RF Exposure Information CTIA This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. • D o not disassemble or open, crush, bend or deform, puncture or shred.
Warranty LIMITED WARRANTY ZTE offers you a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects in material and workmanship for a period that expires one (1) year from the date of sale of the Product to you, provided that you are the original end-user purchaser of the Product and provided that your purchase was made from a supplier authorized by the Seller.
AT&T Home Base™ (“Home Base”) is a mobile device. It may be used in the U.S. with home phone equipment, computers, and other Wi-Fi compatible devices in different locations. For emergency calls, you may have to provide your location address to the 911 operator. Home Base has a back-up battery in the event of a power outage. However, a landline phone requiring separate electric power to operate (e.g.
