Complete user’s manual TL96273/TL96323/TL96373/ TL96423/TL96473 DECT 6.
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important safety information section on pages 145-146 of this manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. This telephone system is compatible with certain AT&T DECT 6.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide Abridged user’s manual TL96273/TL96323/TL96373/ TL96423/TL96473 DECT 6.0 cordless telephone/ answering system with BLUETOOTH® wireless technology TL96273/TL96323/TL96373/TL96423/TL96473 This quick start guide provides you with basic instructions only.
Complete user’s manual TL96273/TL96323/TL96373/ TL96423/TL96473 DECT 6.0 cordless telephone/answering system with BLUETOOTH® wireless technology Table of contents Getting started Quick reference guide - telephone base.................................................................... 1 Quick reference guide - handset......... 5 Installation...................................................... 8 Telephone base and charger installation......................................................
Web address..........................................42 QUIET mode...........................................43 No line alert...........................................44 Cell alert ................................................44 Telephone operation Telephone operation...............................45 Make, answer or end a home call..............................................................45 Call waiting on the home line......47 Make, answer or end a cell call.... 47 Call waiting on the cell line...
Reasons for missing caller ID information.......................................96 Answering system Answering system settings...................97 Announcement.....................................97 Answer on/off....................................100 Call screening.....................................101 Number of rings................................102 Remote access code.......................103 Message alert tone..........................104 Message recording time................
Getting started Quick reference guide - telephone base 1 REDIAL/PAUSE • While reviewing a caller ID history entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory (page 92). • Press and hold to set (page 36) or dial your voicemail number. • Press repeatedly to view the last 10 numbers dialed (page 52). • While entering numbers, press and hold to insert a dialing pause.
Getting started Quick reference guide - telephone base CANCEL DIR • While in a menu, press to exit without making changes or press and hold to return to idle mode. • Press and hold while the telephone is not in use to erase the displayed messages (XX Missed calls, page 90). • Press to scroll up while in a menu. • Press to show directory entries when the telephone is not in use (page 84). • While entering names or numbers, press to move the cursor to the right.
Getting started Quick reference guide - telephone base X/DELETE • Press to delete the message currently playing. • When the phone is not in use, press twice to delete all previously reviewed messages. • While entering names or numbers, press to delete a digit or a character. • While reviewing the redial list, directory or caller ID history, press to delete an individual entry. • While predialing, press to delete a digit. /SKIP • Press to skip to the next message. /REPEAT • Press to repeat a message.
Getting started Quick reference guide - telephone base Main menu Feature menu The selected menu item is highlighted. • Answering sys (page 97) • Directory (page 78) • Caller ID log (page 89) • Intercom (page 63) • Bluetooth (page 14) • Ringers (page 31) • Set date/time (page 34) • Caller ID annc (page 35) • Settings (page 30) • Web address (page 42) Menu Using menus 1. Press MENU in idle mode (when the telephone is not in use) to enter the main menu. 2. Use CID or DIR to scroll through menu items.
Getting started Quick reference guide - handset CHARGE light On when the handset is charging in the telephone base or charger. Softkeys (2) • Press to select the menu item displayed above the key. • While in a menu, press to select an item or save an entry or setting. CELL 1/ CELL 2 • Press to make or answer a cell call. • During a call, press to answer an incoming CELL 1/2 call when you hear a call waiting alert (page 48). HOME/FLASH • Press to make, answer or end a home call.
Getting started Quick reference guide - handset DIR/VOLUME • Press to scroll up while in menus. • During a call or message playback, press to increase the listening volume. • Press to show directory entries when the telephone is not in use. • While entering names or numbers in the directory, press to move the cursor to the right. CID/VOLUME • Press to scroll down while in menus. • During a call or message playback, press to decrease the listening volume.
Getting started Quick reference guide - handset PUSH TO TALK • Press to display the PTT menu to begin a PTT call (page 71). • Press and hold to begin a one-to-group broadcast when the handset is not in use (page 73).
Getting started Installation You must install and charge the handset battery before using the cordless handset. See pages 10-11 for easy instructions. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (page 9). For optimum range and better reception, place the telephone base in a central and open location.
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. The telephone base is ready for tabletop use. If you want to change to wall mounting, see Installation options on page 12 for details. Telephone base installation Plug the large end of the telephone base power adapter into a power outlet not controlled by a wall switch. Plug one end of the telephone line cord into a telephone jack or a DSL filter.
Getting started Battery installation and charging Once you have installed the battery, the screen indicates the battery status (see table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 11 hours of continuous charging. See the table on page 151 for battery operating times.
After you install your telephone or power returns following a power outage, the handset will prompt you to set the date and time. For instructions, see Set date/time on page 34. To skip setting the date and time, press OFF/CANCEL. Battery Pack / Bloc-piles : Battery Pack / Bloc-piles : Battery Pack / Bloc-piles : DO NOT BURN OR PUNCTURE BATTERIES. BT183342/BT283342 (2.4V 400mAh Ni-MH) (2.4V 400mAh Ni-MH) BT183342/BT283342 (2.4V 400mAh Ni-MH) BT183342/BT283342 PAS INCINÉRER OU PERCER LES PILES.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to attach to a standard dual-stud telephone wall mounting plate. If you do not have this wall mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the wall mounting plate. Tabletop to wall mount installation 1. Unplug the power adapter from the power outlet.
Getting started Installation options Wall mount to tabletop installation To change the telephone base from the wall mount position to tabletop position, follow the steps below. 1. If the telephone line cord and power adapter cord are bundled, untie them first. Push the telephone base up to remove it from wall. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 2.
Bluetooth Introducing Bluetooth Your new AT&T TL96273/TL96323/TL96373/TL96423/TL96473 telephone system with Bluetooth wireless technology has the following features: • • • • • • • Pair up to 4 Bluetooth enabled devices (cell phones or headsets) with the telephone base. Connect a maximum of 2 cell phones to make and receive cell calls. Both cell phones can be active on a call at a time. Connect a Bluetooth enabled headset for making and receiving home calls.
Bluetooth Introducing Bluetooth IMPORTANT INFORMATION • After plugging in the telephone base, wait at least 20 seconds before connecting a Bluetooth device. The screen shows Bluetooth system busy if you try to connect too soon. • Refer to the user's manual of your Bluetooth enabled cell phone or headset for more information about how that device uses Bluetooth connectivity. • Bluetooth wireless technology operates within a short range (up to 30 feet) from the telephone base.
Bluetooth Introducing Bluetooth • • Charge your cell phone while it is connected to the telephone base. Your cell phone's battery discharges faster while it is connected to the telephone base via Bluetooth wireless technology. Monitor your cell phone's usage, because minutes may be deducted from your cellular plan for the duration of all cell calls, depending on the terms of your plan. Refer to the Bluetooth setup section (pages 18-29) to learn how to set up your Bluetooth device.
Bluetooth Glossary of terms Below are some terms used in this user’s manual to help you become familiar with using your Bluetooth devices and your new AT&T telephone system. Active device slots - the Device list has two active slots for two cell phones, or one cell phone and one headset. When a device in the list is active it will have a D1: or D2: in front of the device name. In order to use a Bluetooth device on a call, it must be in an active slot and be connected.
Bluetooth Bluetooth setup To use a Bluetooth enabled cellular phone or headset with your telephone, you must first pair and connect your Bluetooth cellular phone or headset with the telephone base. The TL96273/TL96323/TL96373/TL96423/TL96473 can then be used to make or answer calls on the cell phone line. Bluetooth wireless technology operates within a short range (up to 30 feet).
Bluetooth Bluetooth setup 6. Press NEXT to turn on the telephone base discoverable Set cell to mode. The screen displays Set cell to search base: search base: AT&T DECT 6.0 PIN: 0000. AT&T DECT 6.0 PIN:0000 7. Promptly turn on the Bluetooth feature of your cell phone and search for or add new devices. Once your cell phone finds your AT&T phone (AT&T DECT 6.0), press the appropriate key on your cell phone to continue the pairing process. • Your cell phone may require a passcode.
Bluetooth Bluetooth setup Add a headset Before you begin, make sure that your Bluetooth enabled headset is not connected to any other Bluetooth device. Refer to your headset user's manual to learn how to search for or add new Bluetooth devices. To pair and connect a headset: Using the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Bluetooth, then press SELECT. 3. Press SELECT to choose Add device. 4. Press CID or DIR to highlight Add headset, then press SELECT.
Bluetooth Bluetooth setup 6. Set your headset to discoverable mode (refer to the user’s manual of your headset), then press NEXT. The screen displays Searching for Bluetooth headsets... • All devices that are connected to the telephone base are temporarily disconnected. 7. When the screen displays the found devices, press CID or DIR to highlight your headset if necessary, then press SELECT. • Enter the PIN of your headset if required.
Bluetooth Bluetooth setup Auto connection When an active device moves within Bluetooth range of the telephone base, or is turned on within range, the telephone base tries to connect to the device. When the device moves out of range, it is disconnected. Your device might make a connect or disconnect sound. A connected device could also be disconnected by: • • • Turning off the Bluetooth device. Turning off the Bluetooth feature of the device. Disconnecting through the telephone base Device list.
Bluetooth Bluetooth setup Review the active device list 1. Press MENU on the telephone base when it is not in use. 2. Press CID or DIR to highlight Bluetooth, then press SELECT. 3. Press CID or DIR to highlight Device list, then press SELECT. Connect/disconnect an active device While in the active devices menu, you may connect or disconnect your active device. 1. 2. 3. 4. 5. Press MENU on the telephone base when it is not in use. Press CID or DIR to highlight Bluetooth, then press SELECT.
Bluetooth Bluetooth setup Remove a device When you already have the maximum of 4 paired devices on the device list and you want to add another device, you must first delete a device from the device list. To remove a device: 1. Press MENU on the handset in idle mode to enter the main menu. 2. Press CID or DIR to highlight Bluetooth, then press SELECT. 3. Press CID or DIR to highlight Device list, then press SELECT. 4. Press CID or DIR to highlight the desired device, then press MUTE/DELETE.
Bluetooth Bluetooth setup Replace an active device If you already have two active devices on the device list and you want to activate a different device, you must deactivate one of the two active devices. To replace an active device: 1. Press MENU on the handset when it is not in use. 2. Press CID or DIR to highlight Bluetooth, then press SELECT. 3. Press CID or DIR to highlight Device list, then press SELECT. 4.
Bluetooth Bluetooth setup Download directory You can download up to 4 cell phone directories (phonebooks) to your TL96273/TL96323/TL96373/TL96423/TL96473 telephone system via Bluetooth wireless technology. Each downloaded directory can store up to 1,500 entries. Before downloading a directory, make sure the cell phone is paired, active, and connected to your TL96273/TL96323/TL96373/TL96423/TL96473.
Bluetooth Bluetooth setup • Your cell phone may require you to press a key to confirm the directory download. • Your cell phone may require a passcode. In this case the screen displays Check cellular. ENTER PASS CODE. Enter the cell phone passcode into the telephone base and press SET to save. • If the selected device’s directory has already been downloaded to TL96273/TL96323/TL96373/TL96423/TL96473 before, the handset displays the date of the last download from your cell phone.
Bluetooth Bluetooth setup ����� Interruption to directory download If you are downloading a directory from a cell phone and the phone receives a call, the download process stops. The telephone base displays Download failed and all the handsets display Download fail. When you try to view the downloaded directory, the telephone base and handset displays Last Download failed: MM/DD/YY. You need to download the directory again (see pages 2627).
Bluetooth Bluetooth setup Change PIN You are required to enter a PIN when establishing a Bluetooth connection. The default Pin of your telephone base is 0000. To change the PIN: 1. Press MENU on the telephone base in idle mode. BLUETOOTH Device list 2. Press CID or DIR to highlight Bluetooth, then Download dir press SELECT. Change PIN BACK SELECT 3. Press CID or DIR to highlight Change PIN, then press SELECT. The telephone base displays ENTER NEW PIN ENTER NEW PIN and the existing PIN. 0000 4.
Telephone settings Handset and telephone base settings Use the menu to change the cordless handset or telephone base settings. 1. Press MENU on the handset or telephone base when it is not in use to enter the main menu. 2. Press CID or DIR on the handset or telephone base to scroll to the feature to be changed. When scrolling through the menu, the selected menu item is highlighted. 3. Press SELECT to select the highlighted item.
Telephone settings Handset and telephone base settings Ringer volume You can select the ringer volume for incoming calls on all lines. Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Ringers, then press SELECT . 3. Press SELECT to choose Ringer volume. 4. Press CID or DIR to sample each ringer volume for all lines. 5. Press SET to save. You hear a confirmation tone and the screen returns to the previous menu. -OR1.
Telephone settings Handset and telephone base settings Ringer tone You can select the ringer tones for incoming home and cell calls. Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Ringers, then press SELECT. 3. Press CID or DIR to highlight Ringer tone, then press SELECT . 4. Press CID or DIR to highlight All lines, Home, Cell 1 or Cell 2, then press SELECT . 5. Press CID or DIR to sample each ringer tone.
Telephone settings Handset and telephone base settings LCD language You can select English, French, or Spanish to be used for all screen displays. Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Settings, then press SELECT. 3. Press SELECT to choose LCD language. 4. Press CID or DIR to choose from English, Français or Español, then press SELECT. The screen prompts Set English/Français/Español as LCD language? 5. Press YES to confirm.
Telephone settings Handset and telephone base settings Set date and time The answering system announces the day and time of each message prior to playing it. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. If you do not want to set the date and time automatically with caller ID information, turn this feature off (see Use caller ID to automatically set date and time on page 39).
Telephone settings Handset and telephone base settings Caller ID announce The caller ID announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...” and the name of the caller based on the directory or caller ID information. If the caller’s name is private or unknown, the phone number up to the last 11 digits will be spoken.
Telephone settings Handset and telephone base settings Set speed dial voicemail number This feature lets you save your voicemail number for quick access when you press and hold the 1 key. To set your voicemail number: Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Settings, then press SELECT. 3. Press CID or DIR to highlight Voicemail #, then press SELECT. 4.
Telephone settings Handset and telephone base settings Voicemail (visual message waiting) indicator If you subscribe to a voicemail service offered by your telephone service provider, New voicemail and the icon appear on the handset and telephone base screen when you have new voicemail messages. Contact your service provider for more information and assistance about using your voicemail service.
Telephone settings Handset and telephone base settings Key tone The handset and telephone base are set to beep with each key press. You can adjust the key tone volume or turn it off. If you turn off the key tone, there are no beeps when you press keys. Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Settings, then press SELECT . 3. Press CID or DIR to highlight Key tone, then press SELECT . 4. Press CID or DIR to select the desired volume or Off.
Telephone settings Handset and telephone base settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the date and time will be set automatically by the caller ID information. You can turn off this feature if you want to set the date and time manually. Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Settings, then press SELECT. 3. Press CID or DIR to select CID time sync, then press SELECT. 4.
Telephone settings Handset and telephone base settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number. This feature makes it easy for you to place a call from the caller ID log. If you dial 10 digits to make a local phone call, do not use this home area code feature.
Telephone settings Handset and telephone base settings Cell area code Most cell phone entries are stored in a 10-digit format. If all of your cell phone entries are stored this way, you do not need to program your cell area code. If your cell phone stores entries in a 7-digit format, we recommend that you program your cell area code so that your 7-digit directory entries can be dialed correctly using your home line. Using a cordless handset or the telephone base: CELL AREA CODE 1. Press MENU in idle mode.
Telephone settings Handset and telephone base settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Settings, then press SELECT . 3. Press CID or DIR to highlight Dial mode, then press SELECT . 4. Press CID or DIR to choose Touch-tone or Pulse, then press SELECT.
Telephone settings Handset and telephone base settings QUIET mode When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-12 hours). However, the handset locator paging tone and any sound-generating operations initiated by users, such as making calls using the speakerphone or setting ringer volume, will sound as normal. After you turn on QUIET mode, this feature activates immediately and the answering system turns on automatically.
Telephone settings Handset and telephone base settings No line alert If there is no telephone line connected to the telephone base, the screens show No home line. If you do not want to display this message on the screens (for example, if you use the cell phone only), you can turn the no line alert off using the code described below. To turn off the no line alert: Press MENU on the handset or telephone base in idle mode, then enter *662#. You hear a confirmation tone.
Telephone operation Telephone operation Make, answer or end a home call Using a cordless handset: To make a home call: Press HOME/FLASH or /SPEAKER, then enter the telephone number. To predial a home call: Enter the telephone number, then press To answer a home call: Press HOME/FLASH, /SPEAKER, (0-9 or TONE ). HOME/FLASH or CELL 1, /SPEAKER. CELL 2 or any dialing key To end a home call: Press OFF/CANCEL, or put the handset in the telephone base or charger.
Telephone operation Telephone operation Using a Bluetooth headset: You can use a Bluetooth headset for home calls. However, you need to keep the device within 15 feet of the telephone base for optimal performance. Please see the user’s manual of your Bluetooth headset for more information. To answer or end a home call using a Bluetooth headset: Press the call key on your headset. If you make or answer a home call on a handset, you can transfer the call to your headset.
Telephone operation Telephone operation Call waiting on the home line If you subscribe to call waiting service from your telephone service provider, you hear a tone if someone calls while you are already on a call. • • Press HOME/FLASH on the handset, or press FLASH on the telephone base to put your current call on hold and take the new call. Press the same key at any time to switch back and forth between calls.
Telephone operation Telephone operation To answer a cell call: Press HOME, CELL 1, To end a cell call: Press CELL 1 or CELL 2 or any dialing key (0-9 or TONE ). CELL 2. NOTES: • You can also use your cell phone to answer the call. If you answer with your cell phone, it disconnects from the telephone base. • If you do not want to answer the call, press REJECT. • When you try to make a cell call but your cell phone is not connected to the base, the telephone base displays Cellular phone not connected.
Telephone operation Telephone operation Answer an incoming cell call while on a home call If you are on a home call and you receive an incoming cell call, you hear a beep and 1 or 2 displays on the handset or telephone base you are using. The telephone base and all other handsets ring. To answer the incoming cell call: Using the telephone or a cordless handset: Press CELL 1 or CELL 2. The home call is automatically placed on hold.
Telephone operation Telephone operation Cell phone voicemail If you have voicemail service active on your cell phone, and you do not answer the incoming cell call, the call is answered by your cell phone’s voicemail. Contact your cell phone service provider for more information about voicemail service. Answer an incoming home call while on a cell call If you are on a cell call and you receive an incoming home call, you hear a beep and displays on the handset or telephone base you are using.
Telephone operation Telephone operation Conference home and cell calls When you have calls established on the home and cell lines, you can create a 3-way conference. To conference both home and cell calls: Using a cordless handset or the telephone base: 1. Press OPTION. 2. Press CID or DIR to highlight Conference. 3. Press SELECT . To select an option while on a conference call: Using a cordless handset or the telephone base: 1. Press OPTION. 2.
Telephone operation Telephone operation Using the home and cell lines together: • You can be on two different calls at the same time using the cell line and home line and two handsets. • You can be on a call using the cell line and a Bluetooth headset via the home line at the same time. • If you are on a call using the cell line, you cannot join the call using your paired cell phone. However, you can join the call using another TL96273/ TL96323/TL96373/TL96423/TL96473 device.
Telephone operation Telephone operation To dial a redial entry: Using a cordless handset: 1. Press REDIAL/PAUSE in idle mode. 2. Press CID, DIR or REDIAL/PAUSE repeatedly to browse until the desired number displays. The handset beeps twice at the end of the list. 3. Press HOME/FLASH or /SPEAKER to dial using the home line, or press CELL 1 or CELL 2 to dial using the cell line. -OR1.
Telephone operation Telephone operation To save a redial entry to the directory: Using a cordless handset: 1. Press REDIAL/PAUSE in idle mode. 2. Press CID, DIR or REDIAL/PAUSE repeatedly to browse until the desired number displays. 3. Press SAVE. 4. The handset displays EDIT NUMBER. Use the dialing keys to edit the number, if necessary. • Press MUTE/DELETE to erase a digit. • Press and hold MUTE/DELETE to erase all digits. • Press CID or DIR to move the cursor to the right or left.
Telephone operation Telephone operation Using the telephone base: 1. Press REDIAL/PAUSE in idle mode. 2. Press CID, DIR or REDIAL/PAUSE repeatedly to browse until the desired number displays. 3. Press SAVE. 4. The handset displays EDIT NUMBER. Use the dialing keys to edit the number, if necessary. • Press X/DELETE to erase a digit. • Press and hold X/DELETE to erase all digits. • Press CID or DIR to move the cursor to the right or left. • Press and hold REDIAL/PAUSE to insert a dialing pause (a p appears).
Telephone operation Telephone operation To delete a redial entry: Using a cordless handset or the telephone base: 1. Press REDIAL/PAUSE in idle mode. 2. Press CID, DIR or REDIAL/PAUSE repeatedly to browse until the desired number displays. 3. Press MUTE/DELETE on the handset or X/DELETE on the telephone base to delete the displayed number. You hear a confirmation tone.
Telephone operation Telephone operation Handset locator This feature helps you find a misplaced handset. To start paging: Press /HANDSET LOCATOR on the telephone base when it is not in use. All idle handsets ring and display ** Paging **. To stop the paging tone on a cordless handset: Press MUTE or MUTE/DELETE. To end paging: Press /HANDSET LOCATOR, CANCEL or STOP on the telephone base. -ORPress HOME/FLASH, OFF/CANCEL, /SPEAKER, or any dialing key (0-9, TONE or QUIET #) on the handset.
Telephone operation Options while on calls Volume control While on a call or message playback, you can adjust the listening volume on the handset or telephone base. If it is a cell call and the volume is too loud, too quiet or drops out, try changing the volume on your cell phone. On some cell phones, changing the volume on the cell phone affects your cell call volume on the TL96273/ TL96323/TL96373/TL96423/TL96473 handsets and telephone base.
Telephone operation Options while on calls Using the telephone base: To mute a call: While on a call, press MUTE. When mute is on, the telephone base shows Muted for a few seconds and the MUTE icon appears until the mute function is turned off. To take a call off mute: Press MUTE and resume speaking. When mute is off, Microphone ON appears temporarily on the telephone base. Mute is automatically canceled when you end the call.
Telephone operation Options while on calls Hold You can place any call on hold. You hear an alert tone at the telephone base if you have not taken the call off hold after 14 minutes. You hear another alert tone at the telephone base 30 seconds later. At 15 minutes on hold, the call on hold automatically disconnects. To place a home call on hold: Press HOLD on the handset or telephone base. Home call on hold appears on the handsets and telephone base.
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID log or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID log or redial list. Using a cordless handset: To 1. 2. 3. 4. access a number in the directory while on a call: Press OPTION .
Telephone operation Options while on calls Using the telephone base: To 1. 2. 3. access a number in the directory while on a call: Press DIR . Press CID or DIR to highlight the desired directory, then press REVIEW . Press CID or DIR to highlight to the desired entry or perform an alphabetical search (page 85). 4. Press DIAL to dial the displayed number. To 1. 2. 3. access a number in the caller ID log while on a call: Press CID . Press CID or DIR to scroll to the desired entry.
Multiple handset Intercom Use the intercom feature for conversations between two handsets, or a handset and the telephone base. You can buy additional expansion handsets (AT&T model TL90073, sold separately) for this telephone system. You can register up to 12 handsets to the telephone base. To initiate an intercom call Using a cordless handset: Answering sys 1. Press MENU in idle mode. Directory Caller ID log 2. Press CID or DIR to highlight Intercom, then press Intercom SELECT .
Multiple handset Intercom Using the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Intercom, then press SELECT. • If you have one handset, your telephone base displays Calling HANDSET X. The destination handset rings and displays Base is calling. • If you have more than one handset, your handset displays INTERCOM TO and a list of registered handsets. • Press CID or DIR to select a destination handset and then press SELECT.
Multiple handset Intercom To end an intercom call: Using a cordless handset: Press END, OFF/CANCEL or place the handset back in the telephone base or charger. The other party hears four beeps. Both devices display Intercom ended. Using the telephone base: Press END. The other party hears four beeps. Both devices display Intercom ended. NOTES: • You can cancel the intercom call before it is answered by pressing OFF/CANCEL on the handset or END on your originating handset.
Multiple handset Intercom Answer an incoming call during an intercom call When you receive an incoming home call during an intercom call, the two devices on the intercom call hear an alert tone, and their screens display Incoming call and then the caller ID. The telephone base and all other handsets ring. To answer a home call during an intercom call: Using a handset: • Press HOME/FLASH to answer the home call and the intercom call ends automatically.
Multiple handset Call transfer using intercom Use the intercom feature to transfer an outside call to another system handset or the telephone base. You can also share an outside call with another system handset or the telephone base. Intercom To transfer or share an outside call using intercom: Use BT Headset Equalizer Using a cordless handset: Caller ID log 1. When on an outside call, press OPTION. BACK SELECT 2. Press SELECT to choose Intercom. The call is automatically put on hold.
Multiple handset Call transfer using intercom 4. From this intercom call, you have the following options: • You can transfer the call. Press OPTION and then press SELECT to select Transfer on the calling handset. Your screen shows Call transferred. The other handset automatically connects to the outside call. • You can let the other device join you on the outside call in a 3-way conversation. Press OPTION, highlight Share call, and press SELECT.
Multiple handset Call transfer using intercom 3. To answer the intercom call on any destination handset, press HOME/FLASH, /SPEAKER, CELL 1, CELL 2 or any dialing key (0-9 or TONE ). Both the handset and telephone base show Intercom and the outside call is still on hold. 4. From this intercom call, you have the following options: • You can transfer the call. Press OPTION and then press SELECT to select Transfer on the telephone base. Your screen shows Call transferred.
Multiple handset Push-to-talk (PTT) You can directly broadcast messages to the speakerphone of any device. Press and hold PUSH TO TALK on a handset or PTT on the telephone base to begin two-way communication. • • • • • Only one device can talk at a time. While talking to another device, press and hold PUSH TO TALK on the handset or PTT on the telephone base. You must release PUSH TO TALK on the handset or PTT on the telephone base, so the other person can respond.
Multiple handset Push-to-talk (PTT) PTT to a single handset Using a cordless handset: 1. There are a few ways to begin a PTT call to a single device. When the handset is not in use: • If you have one handset, press and hold PUSH TO TALK in idle mode. -OR• If you have more than one handset, press PUSH TO TALK in idle mode. Use the dialing keys to enter a handset number (1-9 for handsets 1-9, TONE and 0 for handset 10, TONE and 1 for handset 11 or TONE and 2 for handset 12).
Multiple handset Push-to-talk (PTT) Using the telephone base: There are a few ways to begin a PTT call to a single handset. When the telephone base is not in use: 2. 3. 4. 5. • If you have one handset, press and hold PTT in idle mode. -OR• If you have more than one handset, press PTT in idle mode.
Multiple handset Push-to-talk (PTT) PTT to multiple devices When there are multiple handsets registered to the phone system, PTT supports one-to-group calls. PTT supports a maximum of one-to-four calls when two to five handsets are registered, and a maximum of one-to-three calls when six or more handsets are registered. The first four registered handsets will be eligible to use this feature. Other handsets can only use PTT for one-to-one calls. To call multiple devices: Using a cordless handset: 1.
Multiple handset Push-to-talk (PTT) Using the telephone base: 1. You have two ways to call multiple devices. When the telephone base is not in use: • Press and hold PTT until the handset shows Connecting to group... -OR• Press PTT in idle mode. Press CID or DIR to highlight Group, then press SELECT or PTT. Your handset displays Connecting to group... for a few seconds. When the connection is made, both the telephone base and the destination handsets display Press and hold [PTT] to talk and beep once. 2.
Multiple handset Push-to-talk (PTT) Answer a PTT call You can respond to a PTT call as described below. Using a cordless handset or the telephone base: 1. When your device receives a PTT call, it beeps and shows Press and hold [PTT] to talk. 2.
Multiple handset Push-to-talk (PTT) Change a one-to-one PTT call to an intercom call You can convert a one-to-one PTT conversation to an intercom call. Using a cordless handset or the telephone base: 1. When your device displays Press and hold [PTT] to talk, press INTCOM. The screen displays Switch to Intercom? 2. Press SELECT to confirm. Your device displays Calling BASE 0 or Calling HANDSET X. The destination device briefly shows Push to talk Ended and then HANDSET X is calling or BASE 0 is calling.
Multiple handset Push-to-talk (PTT) Make an outgoing call during PTT Using a cordless handset or the telephone base: • During a one-to-one PTT call, press HOME/FLASH on your handset or press HOME on the telephone base to get a dial tone. The PTT call ends automatically. • During a one-to-group PTT call, press HOME/FLASH on the initiating handset, or press HOME on the telephone base. The PTT call ends automatically and you get a dial tone.
Directory About the directory The home directory stores up to 200 entries with up to 30 digits for each phone number and 15 characters for each name. Each of the downloaded directories stores up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name. • • • • • Directory entries are stored at the telephone base and shared by all system handsets. Any changes made on one handset apply to all. Only one handset can review the directory at a time.
Directory Create and review entries Create a new entry in the home directory Using a cordless handset: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Directory, then press SELECT . 3. Press OPTION to select Home. 4. Press SELECT to choose Add contact. 5. Use the dialing keys to enter a telephone number (up to 30 digits) when the screen displays ENTER NUMBER. • Press MUTE/DELETE to erase a digit. • Press and hold MUTE/DELETE to erase all digits.
Directory Create and review entries Using the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Directory, then press SELECT . 3. Press OPTION to select Home. 4. Press SELECT to choose Add contact. 5. Use the dialing keys to enter a telephone number (up to 30 digits) when the screen displays ENTER NUMBER. • Press X/DELETE to erase a digit. • Press and hold X/DELETE to erase all digits. • Press CID or DIR to move the cursor to the left or right.
Directory Create and review entries Characters by number of key presses Dialing keys 1 2 3 1 1 . - 2 A B 4 , 5 6 7 8 9 10 11 ( ) * # & / , C a b c 2 s 7 z 9 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r 8 T U V t u v 8 Y Z w x y 9 W X 0 Space 0 * # NOTE: When entering a name in the directory, the first letter of each word is automatically capitalized.
Directory Create and review entries To add a predialed telephone number to the directory You can save a predialed telephone number to the directory. Using a cordless handset: 1. Enter the telephone number in idle mode. 2. Press SAVE to move on to edit the number and then press NEXT. 3. Press CID or DIR to select one of the following types: • Home • Cell • Work • Other 4. Press NEXT. The screen displays ENTER NAME. 5. Use the dialing keys (see page 81) to enter the name.
Directory Create and review entries Using the telephone base: 1. Enter the telephone number in idle mode. 2. Press SAVE to move on to edit the number and then press NEXT. 3. Press CID or DIR to select one of the following types: • Home • Cell • Work • Other 4. Press NEXT. The screen displays ENTER NAME. 5. Use the dialing keys (see page 81) to enter the name. • Press X/DELETE to erase a character. • Press and hold X/DELETE to erase all characters. • Press CID or DIR to move the cursor to the right or left.
Directory Create and review entries Review the directory Entries are sorted alphabetically. Using a cordless handset or the telephone base: 1. Press DIR in idle mode. 2. Press CID or DIR to highlight a directory, then press REVIEW. 3. Press CID or DIR to browse. -OR1. 2. 3. 4. Press MENU in idle mode. Press CID or DIR to highlight Directory, then press SELECT. Press CID or DIR to highlight a directory, then press REVIEW. Press CID or DIR to browse. -OR1. 2. 3. 4. Press OPTION while on call.
Directory Create and review entries Search by name You can use the enhanced 3-character search to find your contacts quickly and efficiently. Using a cordless handset or the telephone base: 1. Follow the steps in Review the directory on the previous page to enter the directory. 2. When an entry appears, use the dialing keys to enter the letters associated with the name. You can enter up to 3 letters for the search. The letters will show at the top left hand corner of the screen.
Directory Directory Edit a directory entry You can edit any directory entry. However, be aware that if you download a directory from a cell phone again, the directory is erased and replaced with the current cell phone directory. If you have edited the downloaded entries on the TL96273/TL96323/TL96373/TL96423/TL96473, those changes are lost. To avoid losing changes made to the downloaded directory, we suggest that you edit numbers in your cell phone, then download the directory. Using a cordless handset: 1.
Directory Directory Using the telephone base: 1. To edit the displayed directory entry, press EDIT. The screen shows EDIT NUMBER along with the phone number to be edited. 2. Use the dialing keys to edit the number. • Press X/DELETE to erase a digit. • Press and hold X/DELETE to erase all digits. • Press CID or DIR to move the cursor to the left or right. • Press and hold REDIAL/PAUSE to insert a dialing pause (a p appears). 3. Press NEXT . 4.
Directory Directory Edit the type of a directory entry If you only want to edit the type of a directory entry: 1. Search for the desired entry in the directory (see Review the directory or Search by name on page 84 or page 85). 2. When the desired entry appears, press LABEL. Enter the corresponding shortcut keys shown in the below table. Type: Press: Home 1 Cell 2 Work 3 Other 4 -ORPress CLEAR to erase the assigned label. Delete a directory entry To delete an entry: 1.
Caller ID About caller ID This product supports caller ID services provided by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Caller ID from the home line allows you to see the name, number, date and time of the incoming calls. The caller ID may appear differently if the caller is matched to a directory entry (see Memory match on page 90).
Caller ID Caller ID operation How the caller ID history (caller ID log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. This information is common to all handsets, so changes made using any handset are reflected in all other handsets.
Caller ID Caller ID operation Review the caller ID log Review the caller ID history to find out who called, to easily return a call, or to copy the caller’s name and number into your directory. Caller ID log empty appears if there are no records in the caller ID log. 1. When a handset or the telephone base is in idle mode, press CID to review the caller ID history in reverse chronological order starting with the most recent call. -ORReview the caller ID history by pressing MENU.
Caller ID Caller ID operation View dialing options Although the caller ID log entries may contain 10 digits (the area code plus the 7-digit number), in some areas, you may need to dial only the 7 digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the caller ID log or store to the directory.
Caller ID Caller ID operation Save a caller ID log entry to the directory Caller ID log entries can only be saved to the Home directory. Using a cordless handset: 1. Select a desired entry in the caller ID log (see Review the caller ID log on page 91). 2. When the desired entry appears, press # (pound key) repeatedly to show different dialing options if necessary. 3. When the number is in the correct format, press SAVE . The screen shows EDIT NUMBER. 4. Use the dialing keys to edit the number.
Caller ID Caller ID operation Using the telephone base: 1. Select a desired entry in the caller ID log (see Review the caller ID log on page 91). 2. When the desired entry appears, press # (pound key) repeatedly to show different dialing options if necessary. 3. When the number is in the correct format, press SAVE . The screen shows EDIT NUMBER. 4. Use the dialing keys to edit the number. • Press X/DELETE to erase a digit. • Press and hold X/DELETE to erase all digits.
Caller ID Caller ID operation To delete a single entry 1. Select a desired entry in the caller ID log (see Review the caller ID log on page 91). 2. When the desired entry is displayed, press MUTE/DELETE on the handset or X/DELETE on the telephone base. The screen shows the previous caller ID log entry. You hear a confirmation tone. To delete all entries Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Caller ID log, then press SELECT. 3.
Caller ID Caller ID operation Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE NAME The caller prefers not to show the name. PRIVATE NUMBER The caller prefers not to show the phone number. PRIVATE CALLER The caller prefers not to show the phone number and name. UNKNOWN NAME Your telephone service provider cannot determine the caller’s name.
Answering system Answering system settings Use the answering system menu of a system handset to set up the announcement message, turn the answering system or message alert tone on or off, activate call screening, or change the number of rings, remote access code or message recording time. If you turn off the answering system and you change any setting in the answering system setup menu, the answering system automatically turns on again.
Answering system Answering system settings To record a new outgoing announcement: Using a cordless handset or the telephone base: 1. Press MENU in idle mode. Recording announcement... 2. Press CID or DIR to scroll to Answering sys, then press SELECT . STOP 3. Press SELECT again to select Announcement. 4. Press SELECT to select Record annc. The system announces, “Record after the tone. Press STOP when you Playing announcement... are done.” 5.
Answering system Answering system settings To reset your outgoing announcement Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to scroll to Answering sys, then press SELECT . 3. Press SELECT again to select Announcement. 4. Press CID or DIR to scroll to Reset annc and press SELECT. The screen prompts Reset to default annc? Press YES to confirm. The system announces, “Announcement deleted.” and the screen shows Annc.
Answering system Answering system settings Answer on/off If you turn the answering system on, it answers calls and records messages only on the home line. If your paired cell phone has voicemail, callers can leave messages with that voicemail service. If your answering system is turned off and you change any of its settings, the answering system automatically turns on again. When the answering system is turned on, the /ANS ON/OFF light on the telephone base is on.
Answering system Answering system settings Call screening The call screening feature lets you listen at the telephone base to a caller leaving a message. While monitoring an incoming message, you can answer the call by pressing HOME/FLASH or /SPEAKER on the handset. To turn call screening on or off: Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Answering sys, then press SELECT . 3.
Answering system Answering system settings Number of rings You can set the answering system to answer an incoming call after two, three, four, five, or six rings. You can also select toll saver, which is explained below. By default, the answering system answers an incoming call after four rings. To set the number of rings: Using a cordless handset or the telephone base: ANS SYS SETUP 1. Press MENU in idle mode. Call screening 2.
Answering system Answering system settings Remote access code To access your answering system remotely from any touch-tone phone, you need to enter a two-digit number (00-99). By default, the remote access code is 19. To change the remote access code: Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Answering sys, then press SELECT . 3. Press CID or DIR to highlight Ans sys setup, then press SELECT . 4.
Answering system Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every 10 seconds. The tone stops when all new messages have been reviewed. By default, the message alert tone setting is Off. To change the setting: Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Answering sys, then press SELECT . 3.
Answering system Answering system settings Message recording time You can set the recording time limit for each incoming message. The default setting is 3 minutes. To change the setting: Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Answering sys, then press SELECT . 3. Press CID or DIR to highlight Ans sys setup, then press SELECT . 4. Press CID or DIR to highlight Recording time, then press SELECT . 5.
Answering system About the answering system Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those recorded on its built-in answering system and those recorded in your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system About the answering system Message capacity The answering system can record and store up to 99 messages. Each message can be up to 3 minutes in length depending on the message length set. The total storage capacity for the announcement, messages and memos is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system About the answering system Options while a message is being recorded: • Press CID/VOLUME or DIR/VOLUME on the handset to adjust the call screening volume. • Press OFF/CANCEL or SILENCE to temporarily silence the call screening. • Press SCREEN to temporarily turn on the call screening if call screening is set to off. • Press /SPEAKER to broadcast the announcement and the incoming message through the speakerphone. Press again to turn off the speakerphone.
Answering system Message playback On the telephone base, if you have new messages, the telephone plays only the new messages in chronological order. If there are no new messages, the telephone plays back all messages in chronological order. On the handset, if you have both new and old messages, you can play either new or old messages. The caller ID information displays on the handset screen when you play messages and you can call back the caller.
Answering system Message playback Options during playback When messages are playing on the telephone base: • Press VOLUME to adjust the speaker volume. • Press /SKIP or SKIP to skip to the next message. • Press /REPEAT or SELECT to repeat the message currently playing. Press /REPEAT or SELECT twice to listen to the previous message. • Press X/DELETE to delete the current message. The system advances to the next message. • Press 2 to pause the playback and show the caller ID information.
Answering system Message playback When messages are playing on a cordless handset: • Press /SPEAKER to play the messages through the handset earpiece. Press /SPEAKER again to return to playing messages through the speakerphone. • Press CID/VOLUME/ DIR to adjust the message playback volume. • Press SKIP to skip to the next message. • Press REPEAT to repeat the message currently playing. Press REPEAT twice to listen to the previous message. • Press MUTE/DELETE to delete the current message.
Answering system Message playback Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. Using the telephone base: Press X/DELETE when the phone is not in use. The telephone announces, “To delete all old messages, press DELETE again.” Press X/DELETE again. All previously reviewed messages are erased and the telephone announces, “All old messages deleted.” -OR1. Press MENU in idle mode. 2.
Answering system Recording and playing memos Memos are messages you record as reminders for yourself or others using the same answering system. You can record your own memos using a system handset or the telephone base. Play and delete them the same way as incoming messages. Record a memo Using a cordless handset or the telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR to highlight Answering sys, then press SELECT. 3. Press CID or DIR to highlight Record memo, then press SELECT.
Answering system Remote access You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely access the answering system 1. Dial your telephone number from any touch-tone telephone. 2. When the system plays your announcement, enter the two-digit remote access code (19 is the default code, see page 103 to change it). • The system automatically announces the number of new or old messages (if any), and then begins to play them. 3.
Answering system Remote access Print out and carry the remote access wallet card at the back of this user’s manual for quick reference. NOTES: • If you do not press any keys after you enter the remote access code, all new messages play. If there are no new messages, all old messages play. • Once the new messages have played, the telephone announces the help menu options. If you do not press any key within 20 seconds, the remote access call automatically disconnects.
Appendix Adding and registering handsets/headsets Your telephone can support up to 12 DECT 6.0 cordless handsets (AT&T model TL90073, sold separately) or up to 10 cordless handsets and 2 cordless headsets (sold separately). Visit www.telephones.att.com/headsets for a list of compatible DECT 6.0 cordless headsets. Each new handset or headset must be registered to the telephone base before use. You must register each handset or headset separately.
Appendix Adding and registering handsets/headsets -OR1. Press and hold /HANDSET LOCATOR on the telephone base for about four seconds and it shows Registering... Please wait. 2. Press QUIET # on the handset. The handset shows Registering... Please wait. If the registration is successful, both the handset and the telephone base screens display HANDSET X Registered (HANDSET represents the handset name, X represents the handset number). Both the handset and the telephone base beep.
Appendix Deregister handsets You may need to deregister your handsets if: • You have 12 registered handsets and need to replace a handset. -OR• You wish to change the designated handset number of your registered handsets. You must first deregister ALL handsets, and then register each handset you wish to use again, one at a time. Please read carefully through all the instructions on this page before beginning the deregistration process. Deregister all handsets from the telephone base 1.
Appendix Handset screen icons home line - On steadily when the home line is in use or there is an incoming home call. 12 ANS ON Home CHRISTINE SMITH 888-722-7702 5:32am 8/06 SAVE 1 CELL line- On steadily when a cell line is in use or there is an incoming cell call. 2 1 2 Bluetooth connected devices There are Bluetooth connected devices on the active devices list. 1 2 Bluetooth disconnected devices There are Bluetooth disconnected devices on the active devices list.
Appendix Telephone base screen icons ANS ON 12 CHRISTINE SMITH 888-722-7702 5:32am 8/06 home line - On steadily when the home line is in use or there is an incoming home call. 1 CELL line- On steadily when a cell line is in use or there is an incoming cell call. 2 1 2 Bluetooth connected devices There are Bluetooth connected devices on the active devices list. 1 2 Bluetooth disconnected devices There are Bluetooth disconnected devices on the active devices list.
Appendix Alert tones Handset alert tones One short beep Tone of each key press, if key tone is turned on. One long beep Indication to begin recording a message, memo or announcement. Two short beeps You are pressing CID or DIR when the volume is already at its highest or lowest setting. -ORYou have reached the end of the caller ID history. -ORCall waiting tone. -ORError tone. Confirmation tone (Three rising tones) The telephone has completed the command successfully.
Appendix Alert tones Telephone base alert tones One short beep Tone of each key press, if key tone is turned on. One long beep Indication to begin recording a message, memo or announcement. Indicates the start of message recording during call screening or the end of a message playback session. Two short beeps You are pressing /VOLUME/ on the telephone base when the volume is already at its highest or lowest setting. -ORCall waiting tone. -ORError tone. -ORRegistration slots are full.
Appendix Lights Handset indicator lights CHARGE light On when the handset is charging in the telephone base or charger. High contrast lighted display Lighted keypad • On when the handset is lifted from the telephone base or charger. • On when a key is pressed. /SPEAKER light On when the speakerphone is in use. Telephone base indicator lights /PLAY/STOP CELL 1/CELL 2/ HEADSET lights • On when the answering system is playing recorded messages. • Flashes when there are new messages.
Appendix Screen messages Display screen messages Base is calling Bluetooth system busy Caller ID log empty Call transferred Calling base Contact deleted Calling HANDSET X The telephone base is calling. You are trying to make a cell call or access the Bluetooth menu when the Bluetooth link is already being used. There are no entries in the caller ID history. An outside call from one handset is transferred to another handset. The handset is calling the telephone base (for intercom calls).
Appendix Screen messages HANDSET X is calling Home Home call on hold Home & cell calls on hold Home & cell lines in use Home line in use Incoming call Intercom Another system handset is calling. The home line is on a call. A call on the home line has been put on hold. Calls on the home and cell lines have been put on hold. Calls on the home and cell lines are being used. A system handset or another telephone on the same home line is in use. There is a call coming in. The handset is on an intercom call.
Appendix Screen messages No connected cellular phones No home line There is no cellular phone connected to the base. There is no telephone line connected. No Incoming PTT The incoming PTT function is turned off. The handset will not receive PTT calls. No message There is no message recorded on the answering system.
Appendix Screen messages Registration failed Ringer off Ringer muted Saved The handset registration is not successful. The ringer is turned off. The ringer is off temporarily while the device is ringing. An entry has been successfully saved in the directory. To register, see user manual Screen display before handset registration. Unable to call. Try again. You try to join a call when there are already hour handsets on that call.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. I cannot pair my cell phone to the telephone base. • Make sure you have cellular coverage. • Make sure your cell phone is compatible with your TL96273/TL96323/ TL96373/TL96423/TL96473. Check the Bluetooth compatibility list at www.
Appendix Troubleshooting I cannot connect my cell phone with the telephone base. • Make sure that the Bluetooth function of your cell phone is turned on. See the user’s manual of your cell phone for more information. • Make sure that your Bluetooth cell phone is not connected to any other Bluetooth device. • Turn off your cell phone, then turn it on again. • Make sure that your cell phone is on the active devices list.
Appendix Troubleshooting My cell phone disconnects with the telephone base. • Turn off your cell phone, then turn it on again. • Make sure that you are not using your cell phone when on a cell call. My cell phone is connected to the telephone base, but I cannot make a cell call. • Make sure that your cell phone is not in use when you are trying to make a cell call. • For some smartphones, make sure that the cellular function is turned on. Bluetooth system busy appears on the display.
Appendix Troubleshooting I cannot download contacts from my cell phone to my TL96273/TL96323/ TL96373/TL96423/TL96473. • Make sure that your cell phone is paired and connected to the base. • Make sure you place your cell phone next to the base while downloading. • If your cell phone does not support the download, you can send the directory from your cell phone. The system can receive the directory automatically. See the user’s manual of your cell phone for more information.
Appendix Troubleshooting The phone doesn’t play my iPhone ringtone when there is an incoming call. • Make sure the operating system of your iPhone is iOS 4.1 or later. • Make sure you have turned on the Cell ringer feature (page 29). The iPhone ringtone played is unclear or too loud with noise. • The quality of ringtone played on your telephone is subject to individual ringtone characteristics�. • Try using another iPhone ringtone to test the quality. My phone doesn’t work at all.
Appendix Troubleshooting I cannot dial out. • Try all the suggestions in I cannot get a dial tone on page 132. • Make sure you have a dial tone before dialing. The handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. • Eliminate any background noise. Noise from a television, radio or other appliances may cause the phone to not dial out properly.
Appendix Troubleshooting The handset registration is unsuccessful. Follow the steps below to register the handset again. 1. Make sure the handset is out of the telephone base or charger and shows To register, see user manual before you begin registration. 2. Place the handset you wish to register on the telephone base cradle. The handset displays Registering... Please wait on the handset and the red IN USE light on the telephone base turns on. It takes about 90 seconds to complete the registration process.
Appendix Troubleshooting The batteries do not hold a charge. • If the handset is in the charger and the charge light does not turn on, refer to The charge light is off (page 139) in this Troubleshooting guide. • Charge the battery in the handset for at least 11 hours. For optimum daily performance, return the handset to the telephone base or charger when not in use.
Appendix Troubleshooting I experience poor sound quality when using the speakerphone. • For increased sound quality while using the speakerphone, place the handset on a flat surface with the dial pad facing up. • When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTE/DELETE to temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE/DELETE again to turn the microphone on.
Appendix Troubleshooting My cordless handset does not ring when I receive a call. • Make sure that the ringer is not turned off. Refer to Ringer volume on page 31 in this user’s manual. • Make sure the telephone line cord is plugged securely into the telephone base and the telephone jack. Make sure the power cord is securely plugged in. • The cordless handset may be too far from the telephone base. • Charge the battery in the cordless handset for at least 11 hours.
Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset. • Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices. • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting The charge light is off. • Make sure the power and line cords are plugged in correctly and securely. • Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the handset and telephone base to reset. • Clean the handset and telephone base charging contacts each month using a pencil eraser or cloth. My caller ID isn’t working. • Caller ID is a subscription service.
Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 106). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail. I am receiving incomplete messages.
Appendix Troubleshooting The answering system does not answer after the correct number of rings. • Make sure the answering system is on. When the answering system is on, ANS ON should show on the handset and the telephone base. The ANS ON/OFF light is lit on the telephone base. • If toll saver is selected (page 102), the number of rings changes to two when there are new messages waiting. • If the memory is full or the system is off, the system answers after 10 rings.
Appendix Troubleshooting The answering system does not record messages. • Make sure the answering system is on. • Make sure the memory of the answering system is not full. When the answering machine memory is full, it does not record new messages until some old messages are deleted. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 106).
Appendix Troubleshooting Common cure for electronic equipment: If the telephone is not responding normally, try resetting the telephone. Do the following in the order listed: 1. 2. 3. 4. 5. Disconnect the power to the telephone base. Disconnect the handset battery, and spare battery, if applicable. Wait a few minutes. Connect power to the telephone base. Completely remove the battery. Replace the battery and place the handset into the telephone base. 6.
Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • Your telephone can be damaged if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Appendix Important safety information • Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted. • Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, please dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.
Appendix Technical specifications RF frequency band 1921.536MHz — 1928.448MHz Channels 5 Operating temperature 32°F — 122°F 0°C — 50°C Telephone base voltage (AC voltage, 60Hz) 96 — 129 Vrms Telephone base voltage (AC adapter output) 6VDC @600mA Handset battery 2.
Index Index A Add a Bluetooth headset 20-21 Add a cell phone 18-19 Add a handset 116-117 Alerts manager 16 Alert tones 121, 122 Announcement 97-99 Answer a cell call 47 Answer a cell call while on a home call 49 Answer a home call 45 Answering system and voicemail 106 Answering system settings 97-105, 100–106 Answer on/off 100 B Battery charging 10, 11 Battery installation 10, 11 Bluetooth 14-29 Bluetooth connection from idle mode 22 Bluetooth features 14 Bluetooth setup 18-29 C Caller ID history 90 Caller
Index Index Interruption to directory download 28 L LCD language 33 Lights 123 Limited warranty 149–150 Listening volume 58 M Maintenance 144 Make a cell call 47 Make a home call 45 Memory match 90 Memos 113 Message alert tone 104 Message capacity 107 Message playback 109-112 Missed calls 90 Mute 58 N Number of rings 102 O Operating range 151 P Paging 57 Phonebook (directory) 78 Predialing 45 PTT 70–77 Pulse dialing 42 Push-to-talk 70–77 Q Quick reference guide 1–7 R Record announcement 98 Redial list 52-5
Index Index V View the directory download information 28 Voicemail 50, 106 Volume 31, 37, 58, 110–111 W Wall mounting 12–13 Warranty 149–150 154
Remote access wallet card The wallet card below lists the commands needed to control your answering system from any touch-tone telephone. Cut along dotted line. Call your telephone number, then enter your 2-digit remote access code (preset to 19). Fold here. Action Remote command Play all messages......................1 Play new messages...................2 Delete the message..................3 (during message playback) Delete all old messages.........33 Repeat or go back.....................4 Stop....
www.telephones.att.com The Bluetooth® word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by Advanced American Telephones and its parent, VTech Holdings Limited, is under license. VTech Holdings Limited is a member of Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners. © 2013 Advanced American Telephones. All Rights Reserved.
