Rainbow2 IP Phone User Manual Version: 1.
Rainbow2 IP Phone User Manual Content CONTACT ATCOM........................................................................................................................................................................ 4 OVERVIEW OF ATCOM............................................................................................................................................................. 4 1. OVERVIEW OF RAINBOW2........................................................................................
Rainbow2 IP Phone User Manual 4.5.1 Preference..........................................................................................................................................................................30 4.5.2 Line.................................................................................................................................................................................... 32 4.5.3 Features.....................................................................................
Rainbow2 IP Phone User Manual Contact ATCOM Overview of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market.
Rainbow2 IP Phone User Manual 1.Overview of Rainbow2 Rainbow2 Rainbow2 with Rainbow E Type POE Power adapter Rainbow E Rainbow2 Yes Optional accessory Optional accessory ATCOM TECHNOLOGY CO., LIMITED www.atcom.
Rainbow2 IP Phone User Manual 1.1 Interfaces Power input: DC 5V, 1000mA （DC 5V, 2000mA when with Rainbow E）or POE LAN: RJ45 port PC: RJ45 port EXPAN: RJ45 port Headset jack 1 : RJ9 port Handset jack 1 : RJ9 port 1.
Rainbow2 IP Phone User Manual Support PPPoE（ADSL,cable modem used for Internet connecting） Support VLAN（DATA VLAN and VOICE VLAN） Support L2TP VPN LAN support Primary and Secondary DNS LAN support DHCP Client Support QoS 1.
Rainbow2 IP Phone User Manual Rainbow2 1 1 line bracket Cable CD 1 1 1pcs 1 1.5m Note: Power adapter (Input: AC 100~240V, 50/60Hz; Output: 5V,1000mA;) 1.9 Installation Connect LAN port to PC with Ethernet cable, or connect Rainbow2 to a switch/router which is in the same network as your PC. It uses DHCP mode by default, and you can review its current IP address by pressing key on idle state. To access the web interface, you can input the IP address in IE browser. E.G.
Rainbow2 IP Phone User Manual Stand bracket installation instruction A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket into the slot, please refer the picture as below: B. Press the other side joints into the slot according to the direction of the arrow: ATCOM TECHNOLOGY CO., LIMITED www.atcom.
Rainbow2 IP Phone User Manual C. It is the right picture after fixing the stand bracket below: D. Disassemble the stand bracket: Push the spring joint of stand and pull the stand according to the direction of the arrow. When the joints are pulled out of the slot, you can take off the stand bracket ATCOM TECHNOLOGY CO., LIMITED www.atcom.
Rainbow2 IP Phone User Manual Programmable keys’ paster using instruction Step1. Use needle or some other tools to insert into the hole of the plastic sheet, hog the plastic sheet. ATCOM TECHNOLOGY CO., LIMITED www.atcom.
Rainbow2 IP Phone User Manual Step2. Lift out the plastic sheet Step3. Take off the plastic sheet Step4. Use needle or some other tools to insert into the edge of the paster, hog and lift out the paster Step5. Write down the identification of each programmable key on the paster after taking off the paster Step6. Put back the paster Step7. Insert the plastic sheet into the slot Step8.
Rainbow2 IP Phone User Manual 2.Keypad of IP Phone Line key LCD Status Indicator Navigation OK Cancel Soft Key Menu Programmable Key VoiceMail Mute Dial pad Headset Hold Redial Volume Speaker 2.1Describe of the buttons and Screen Soft Keys Press to select a function which displayed at the softkey zone of screen Display all optional functions at the last line of LCD screen. Status Indicator Indicates the phone’s status.
Rainbow2 IP Phone User Manual Cancel users’ operation. Enter menu settings. Adjust the volume (speaker/handset/headset/ring). Volume level will be displayed on LCD when pressing volume key. Pick up and hung up under the speaker mode. Mute the mic in a conversation by pressing the Mute button; this prevents the person on the active call from hearing what you or someone else in the room is saying. If the call is muted, the mute LED is lighted in red. To un-mute, press the Mute button again.
Rainbow2 IP Phone User Manual When powering on, all LEDs will be lighted once. 2.5 LCD screen icons Icon Description The extension is registered The extension is unregistered There is a new voice mail Rainbow2 is dialing Rainbow2 is talking Rainbow2 is calling There is an incoming call The call is held Rainbow2 is in speaker mode Rainbow2 is in handset mode Rainbow2 is in headset mode Rainbow2 is in conference Table4 LED Screen Icons Description ATCOM TECHNOLOGY CO., LIMITED www.atcom.
Rainbow2 IP Phone User Manual 3.Basic functions and operations 3.1 Answer the calls When there is an incoming call, phone will remind user with ringing. There are 3 ways to answer the call: A. Answer by handset Pick up the handset and talk with the caller. If you want to hang up, just put back the handset. When you are talking with the handset and want to switch to speaker or headset mode, please press key or key, then put down the handset. B.
Rainbow2 IP Phone User Manual C. Use the headset Press Key, the LCD will show the current lines (user is able to switch from line1 to line4 by pressing the line key beside the LCD). Input the phone number and press soft key "Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number your dialed is being displayed on the LCD, the phone at the side of being called should be ringing.
Rainbow2 IP Phone User Manual “Answer” to receive the incoming call from another line. 3.5 Hang up the phone 1. Handset hang up Put back the handset at handset mode, the current calling will be hung up. 2. Speaker hang up Press 3. key at speaker model, the current calling will be hung up. Headset Hang up Press key at headset model, the current calling will be hung up. 4. Hang up one line call Press the hook to hang up the current calling when 2 calls happened simultaneously. 3.6 Call Transfer 1.
Rainbow2 IP Phone User Manual 3.9 Call Hold The current calling will be hold by pressing soft key “Hold” or resumed after pressing soft key “Resume” or . And the held call will be or the corresponding line key. Even on 3-way conference calling, the conference will be held after pressing “Hold” key, and be resumed to 3-way conference after pressing “Hold” Key again. Remember the conversation is still on hold without being ended even if hung up under the status of hold. 3.
Rainbow2 IP Phone User Manual 3. Press key and key to choose “Answered Calls” and then press “Select” soft key. 4. Press key and key to browse the answered call records. If there is no record, the LCD display will be indicated “List is Empty”. C. Dialed call 1) Press key. 2) Press key and key to select "Call History" and then press “Select” soft key. 3) Press key and key to select “Dialed Calls” and then press “OK” soft key. 4) Press key and key to browse the dialed call records.
Rainbow2 IP Phone User Manual • No candidate sequences matched, the number will be rejected and display “call ended” on the screen. For instance, the default dial plan only supports digits. And ‘*’ character or letters will be rejected when input them. More than one candidate sequences matched, Rainbow2 will wait for more digits input. When input timeout occurs, Rainbow2 will dial the input digits. When input ‘#’ character, Rainbow2 will dial the input digits.
Rainbow2 IP Phone User Manual 4.Web settings Enter Rainbow2’s IP address in the web browser and press ‘Enter’ key to access Rainbow2's user webpage. Click "admin" which is on the right corner to enter administrator webpage. 4.1 System status This page shows the IP phone's system status. 1. Product Information shows the product name, protocol, software and hardware version, Mac address and serial number. 2.
Rainbow2 IP Phone User Manual 4.2 Network 4.2.1 Basic There are 3 ways to connect to the internet: DHCP, Static and PPPoE, please choose one according to your own situation. Network mode: DHCP, Static IP and PPPoE 1. DHCP Auto obtain dynamic IP from DHCP server. 2. Static IP a) IP Address: set IP address b) Subnet Mask：set netmask c) Default Gateway：set gateway d) Primary DNS：set primary DNS server e) Secondary DNS：set secondary DNS server 3.
Rainbow2 IP Phone User Manual 4.2.2 Advance Web Server Enable Web Server: enable or disable web access. If choose "no", you can not access Rainbow2’s webpage. Admin password: set admin webpage access password. Enter ‘http://ip-address/index.asp’ in the web browser to access admin’s login webpage after seting the admin password, then input username(admin) and password to access the admin’s webpage. User password: set user webpage access password. Enter ‘http://ip-address/user.
Rainbow2 IP Phone User Manual 1. 2. 3. 4. 5. VLAN Enable: Whether to enable VLAN Voice VLAN Identifier(1..4094) : Assign VLAN id for voice stream, range from 1 to 4094 Voice VLAN Priority: the degree is 0-7, 7 is the highest priority. Data VLAN Identifier(1..4094) : Assign VLAN id for data stream, range from 1 to 4094 Data VLAN Priority: the degree is 0-7, 7 is the highest priority. Port Link Choose the network type and port link of LAN/PC 1.
Rainbow2 IP Phone User Manual 1. Sip T1: RFC 3261 T1 value (RTT). Range: 0 – 64 sec, defaults to 0.5 2. Sip T2: RFC 3261 T2 value (Maximum retransmit interval for non-INVITE requests and INVITE responses). Range: 0 – 64 sec, defaults to 4 3. Sip T4: RFC 3261 T4 value (Maximum duration a message will remain in the network). Range: 0 – 64 sec, defaults to 5 4. Reg Retry Intvl: Interval to wait before the phone retries registration again after encountering a failure condition during last registration.
Rainbow2 IP Phone User Manual 8. G711a Codec Name---G711a codec name used in SDP, defaults to PCMA 9. G711u Codec Name---G711u codec name used in SDP, defaults to PCMU 10. AVT Codec Name---AVT codec name used in SDP, defaults to telephone-event 11. G722 Codec Name---G722 codec name used in SDP, defaults to G722 12. G723 Codec Name---G723 codec name used in SDP, defaults to G723 13. G723 Mode---G723 codec rate, which can be 6.3kBit/s, 5.3kBit/s, defaults to 5.3kBit/s 14.
Rainbow2 IP Phone User Manual 3. User ID: Username of sip account. 4. Authenticate ID: normally is the same with User ID, can also leave it as blank. 5. Password: Password of SIP account. 6. SIP Server: SIP server address, support both IP address and domain name. 7. SIP Port: SIP server port , defaults to 5060. 8. SIP Redundancy Server: SIP redundancy server address. 9. Use Outbound Proxy: Whether to use outbound proxy. 10. Outbound Proxy Server：Outbound proxy server address.
Rainbow2 IP Phone User Manual up by the prefer codec preferentially if the far end also supports this codec. However, the actual codec used in a call still depends on the outcome of the codec negotiation protocol. 2. User Prefer Codec Only: Only use the preferred codec for all calls. The call will fail if the far end does not support this codec. 3. DTMF Tx Method: select the method to transmit DTMF signals to the far end: Inband, RFC2833, SIP INFO. Defaults to RFC2833. Call Feature Setting 1.
Rainbow2 IP Phone User Manual 4.5 Phone Setting 4.5.1 Preference Language Support customizable multi-language. Output Volume(1~8) 1. Handset Volume: Specify handset volume grade 2. SpeakerPhone Volume: Specify speaker volume grade 3. Headset Volume: Specify headset volume grade 4. Ring Volume： Specify ring tone volume grade Input Gain 1. Handset Gain: Specify handset gain, the bigger the gain, the louder the other end heard. 2.
Rainbow2 IP Phone User Manual 1. 2. 3. 4. 1. 2. 3. 4. Interdigit Long Timer: If the numbers or characters input are not finished and they have not matched the full dial plan, the phone will wait for the long time that has been set and then dial them out automatically. Range: 1 – 64 sec Interdigit Short Timer: If the numbers or characters input are matched the full dial plan, the phone will wait for the short time that has been set and then dial them out automatically.
Rainbow2 IP Phone User Manual –month (in other words the last occurrence of in that month) Optional values inside [] are assumed to be 0 if they are not specified. Midnight means 0:0:0 of the given date. E.G. start=4/1/7/8:00:00;end=10/1/7/9:00:00; save=-1Start time is 1st April, Sunday, 8:00:00 am. End time is 1st October, Sunday, 9:00:00 am. The display time will be one hour early than the standard time. Manual 1. Set Local Date(YYYY/mm/dd): manually set local date or click year/month/day.
Rainbow2 IP Phone User Manual 1. 2. 3. 4. Always Target: Every incoming call will forward to this target. Busy Target: The incoming call will forward to this target when Rainbow2 is busy. No Answer: The incoming call will forward to this target when there is no answer. After Ring Time (Seconds): After this time, the incoming call will be forwarded to the no answer target. Defaults to 5. The priority of Always Target is highest when Always Target, Busy Target and No Answer Target have been set.
Rainbow2 IP Phone User Manual 4.5.4 Voice Echo Cancellation 1. VAD：Whether to enable VAD(Voice Active Detection). If enable, RTP packets will not be send 2. when Rainbow2 is mute. CNG：Whether to enable CNG(Comfort Noise Generator). If enable, comfort noise will be send to the far end to let it perceive the activity of the conversation when Rainbow2 is mute. Jitter Buffer Rainbow2 can buffer incoming voice packets to minimize out-of-order packet arrival. This process is known as jitter buffer. 1.
Rainbow2 IP Phone User Manual 4.5.6 Tone Set the ToneScript for each tone. For example, MWI Dial Tone: 350@-19,440@-19;2(.1/,1/1=2);10(*/0/1+2) Frequency1, Frequency2 ;Cadence Section1;Cadence Section2 350@-19: Frequency1 is 350HZ at -19dBm 440@-19: Frequency2 is 440HZ at -19dBm 2(.1/,1/1=2): Cadence Section length is 2s, 0.1s on, 0.1s off, with frequencies 1 and 2 10(*/0/1+2): Cadence Section length is 10s, always on(* means always, 0 means never), with frequencies 1 and 2. 1. 2. 3.
Rainbow2 IP Phone User Manual 4.5.7 Programmable key 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Event: None: Do not use this programmable key Hold: hold a call Xfer: transfer a call Conf: make 3 way conference DND: Do not disturb (can make call but can not receive call). CFWD: call forward Speed dial: Speed dial, need to fill a speed dial number. BLF: Busy lamp field, need to fill a BLF number to monitor. Redial: redial the number. DTMF：send DTMF number Account: which account you want to used.
Rainbow2 IP Phone User Manual 4.5.8 Rainbow E Rainbow2 can connect 5 Rainbow E at most. There are 16 keys on Rainbow E. After connecting Rainbow E to Rainbow2's EXT port, Rainbow2 will auto detect Rainbow E. Rainbow E can be configured to support two functions: Speed dial and BLF. Event: None: Do not use this BLF key Speed dial: Speed dial, need to fill a speed dial number. BLF: Busy lamp field, need to fill a BLF number to monitor.
Rainbow2 IP Phone User Manual 4.6 Update 4.6.1 Manual Update 1. 2. 3. 4. 5. 6. Boot Loader: Download Boot file from ATCOM's webpage, then select the file from your PC to upgrade. Firmware: Download firmware from ATCOM's webpage, then select firmware from your PC to upgrade. Kernel: Download kernel from ATCOM’s webpage, then select kernel from your PC to upgrade. Configuration: Upgrade config.xml file. Phone Book: Upgrade phonebook.xml file Attendant Keys: Upgrade Rainbow E’s configuration 4.6.
Rainbow2 IP Phone User Manual 4.6.3 Reset & Reboot 1. Reboot Reboot will terminate all active calls, and cost a little time to restart. 2. Reset Reset will set Rainbow2 to factory default, please backup the config.xml, phonebook.xml and attendant_keypad.xml before reset. 4.7 Phone Book 1. 2. 3. 4. 5. 6. 7. 8. New Contact: Add a new phonebook record. Delete All: Delete all the phonebook records. Mode: Directory or Blacklist. Numbers in Blacklist will be rejected when calling.
Rainbow2 IP Phone User Manual 1. 2. 3. Redial: Record of dialed list, maximum 200 records. Received: Record of received list, maximum 200 records. Missed: Record of Missed list, maximum 200 records. ATCOM TECHNOLOGY CO., LIMITED www.atcom.
Rainbow2 IP Phone User Manual 5.FAQ & Trouble Shooting Frequently Asked Questions 5.1 How to make a factory reset There are three ways to make a factory reset: 1. Factory reset from keyboard, steps are: a) Press and input password 123. b) Find and select ‘12 Factory Reset’. c) Press ‘OK’, then the phone will restart automatically and factory reset. 2. Factory reset through web, please refer to Reset & Reboot; 3. Factory reset during rebooting, steps are: a) Keep pressing ‘*’ and ‘#’ key.
Rainbow2 IP Phone User Manual 6.Trouble Shooting 6.1 The phone can’t register successfully 1. Check the IP address, and if the mode of WAN port is DHCP, please make sure the DHCP server is in service. 2. Check the gateway. 3. Check the DNS. 4. Make sure the information of the account is consistent with which offered by the service supplier. 5. Make sure the SIP server is on. 6. Check the port of the SIP server whose default value is 5060. 6.2 The phone can’t obtain IP address 1.
Rainbow2 IP Phone User Manual 7.
