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5. IVR
IVR, means Interactive Voice Response. It is very important for the enterprise application. We can
use the IVR to do the auto-attendant job.
5.1 Add Greeting Menu
Go to Voice Menus--> add new voice menu
We have added a new voice menu:
Name: Greeting
Extension 9999
Then we will need to see how this menu should work. We will set this menu as the greeting
menu and when there is incoming call, the caller will hear: “thanks for your calling, if you know
the extension of the part you wish to reach then dial now ” during the greeting voice. You can dial
the number you wish to reach.
Add two new background steps. The voice we choose are: “thank-you-for-calling” and
“if-u-know-ext-dial” and remember to enable the “dial other extensions”.