System information

Options Available values Description
setinterfacevar yes, no If set to yes, the following channel variables will be set just
prior to connecting the caller with the queue member:
• MEMBERINTERFACE: the member’s interface, such
as Agent/1234
• MEMBERNAME: the name of the member
• MEMBERCALLS: the number of calls the interface
has taken
• MEMBERLASTCALL: the last time the member took
a call
• MEMBERPENALTY: the penalty value of the
member
• MEMBERDYNAMIC: indicates whether the member
was dynamically added to the queue or not
• MEMBERREALTIME: indicates whether the member
is included from real time or not
setqueueentryvar yes, no If set to yes, the following channel variables will be set just
prior to the call being bridged:
• QEHOLDTIME: the amount of time the caller was
held in the queue
• QEORIGINALPOS: the position the caller originally
entered the queue at
setqueuevar yes, no If set to yes, the following channel variables will be set just
prior to the call being bridged:
• QUEUENAME: the name of the queue
• QUEUEMAX: the maximum number of calls allowed
in this queue
• QUEUESTRATEGY: the strategy method defined for
the queue
• QUEUECALLS: the number of calls currently in the
queue
• QUEUEHOLDTIME: the current average hold time of
callers in the queue
• QUEUECOMPLETED: the number of completed calls
in this queue
• QUEUEABANDONED: the number of abandoned calls
• QUEUESRVLEVEL: the queue service level
• QUEUESRVLEVELPERF: the queue’s service level
performance
The queues.conf File | 277