COLOR LASERJET ENTERPRISE FLOW MFP M880 User Guide M880z M880z+
HP Color LaserJet Enterprise flow MFP M880 User Guide
Copyright and License Trademark Credits © 2013 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product introduction ..................................................................................................................................... 1 Product comparison .............................................................................................................................................. 2 Product views ........................................................................................................................................................
4 Print ........................................................................................................................................................... 43 Print tasks (Windows) .......................................................................................................................................... 44 How to print (Windows) .....................................................................................................................
Add contacts to the address book from the product control panel ................................................. 82 Send a document to email by using the address book ..................................................................... 84 7 Fax ............................................................................................................................................................. 87 Set up fax .............................................................................................
The product does not pick up paper ............................................................................................... 110 The product picks up multiple sheets of paper .............................................................................. 110 The document feeder jams, skews, or picks up multiple sheets of paper .................................... 110 Clear jams ..............................................................................................................................
Check the paper size and type configuration ............................................................... 166 Select the tray to use for the copy ............................................................................... 166 Check the image-adjustment settings ........................................................................................... 166 Optimize copy quality for text or pictures ......................................................................................
Does your phone line have a call-waiting feature? ..................................................... 183 Check fax accessory status .......................................................................................... 183 General fax problems ...................................................................................................................... 184 The fax failed to send ...................................................................................................
1 Product introduction ● Product comparison ● Product views ● Finishing accessory views ● Product hardware setup and software installation For more information: In the US, go to www.hp.com/support/colorljflowMFPM880. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
Product comparison Paper handling M880z M880z+ M880z+ A2W75A A2W76A D7P71A Tray 1 (100-sheet capacity) Tray 2 (500-sheet capacity) 3x500-sheet paper feeder 3,500-sheet high-capacity input trays Automatic duplex printing Optional stapler/stacker finishing accessory Optional stapler/stacker with 2/4 hole punch finishing accessory Available in Europe, the Middle East, Africa, and Asia-Pacific Countries/Regions Optional booklet maker finishing accessory Available in Europe, the Middle East, Africa, and
M880z M880z+ M880z+ A2W75A A2W76A D7P71A Easy-access USB printing (no computer required) Mobile printing solutions ● HP ePrint via email For more information about Mobile printing solutions see: ● HP ePrint software1 ● HP ePrint app www.hpconnected.com ● www.hp.com/go/ LaserJetMobilePrinting (English only) HP ePrint Enterprise ● HP ePrint Home & Biz ● HP Printer Control app www.hp.com/go/ eprintsoftware ● Google Cloud Print ● AirPrint www.hp.com/go/ eprintenterprise www.google.
M880z M880z+ M880z+ A2W75A A2W76A D7P71A Windows 8, 32-bit and 64-bit Windows 2003 Server SP2 or later, 32-bit and 64-bit NOTE: The software installer does not support the 64-bit version, but the print driver supports it. NOTE: Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue to provide besteffort support for the discontinued Server 2003 operating system.
Product views ● Product front view ● Product back view ● Interface ports ● Control-panel view Product front view 1 16 2 3 15 14 4 13 5 12 6 11 10 7 8 9 17 M880z ENWW 1 Document-feeder top cover (access for clearing jams) 2 Document-feeder input tray 3 Document-feeder output bin 4 Control panel with color touchscreen display (tilts up for easier viewing) 5 Keyboard (pull the keyboard straight out to use it) 6 Right door (access to the fuser and for clearing jams) 7 Tray
6 11 On/off button 12 Front door (access to the toner cartridges and imaging drums) 13 Output bin 14 Easy-access USB port (for printing and scanning without a computer) The port is on the side of the control panel.
Product back view 4 1 3 2 ENWW 1 Formatter (contains the interface ports) 2 Lever to lock the product to the 3x500-sheet feeder (M880z model only) 3 Power connection 4 Model and serial number label Product views 7
Interface ports 1 2 3 4 5 6 1 Slot for connecting a cable-type security lock 2 Local area network (LAN) Ethernet (RJ-45) network port 3 USB port for connecting external USB devices (this port might be covered) 4 Hi-Speed USB 2.0 printing port NOTE: 8 For Easy-access USB printing, use the USB port near the control panel.
Control-panel view The Home screen provides access to the product features and indicates the current status of the product. Return to the Home screen at any time by touching the Home button on the left side of the product control panel, or touch the Home button in the upper-left corner of most screens. NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
14 Features Depending on the product configuration, the features that appear in this area can include any of the following items: ● Quick Sets ● Copy ● E-mail ● Fax ● Save to USB ● Save to Network Folder ● Save to Device Memory ● Retrieve from USB ● Retrieve from Device Memory ● Save to SharePoint® ● Job Status ● Supplies ● Trays ● Administration ● Device Maintenance 15 Keyboard This product includes a physical keyboard.
Finishing accessory views These finishing devices are available as accessories for this product.
Booklet maker and booklet maker with hole punch 3 5 6 7 8 9 10 11 2 12 13 4 1 14 15 12 1 Booklet output bin 2 Stapler/stacker output bins 3 Stapler/stacker output slot 4 Lower booklet door (access for clearing jams) 5 Front left door 6 Stapler 1 7 Lower paper delivery guide 8 Upper paper delivery guide 9 Top left door 10 Hole-punch unit (hole punch models only) 11 Hole-punch alignment knob (hole punch models only) 12 Chad collector (hole punch models only) 13 Hole-punch
Product hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. In the US, go to www.hp.com/support/colorljflowMFPM880 for HP's all-inclusive help for your product. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Product Support & Troubleshooting. 4.
14 Chapter 1 Product introduction ENWW
2 Paper trays ● Configure trays for paper type and size ● Load Tray 1 ● Load Tray 2 ● Load the 3x500-sheet trays ● Load the 3,500-sheet high-capacity tray ● Configure the default staple location ● Configure the default hole punch location For more information: In the US, go to www.hp.com/support/colorljflowMFPM880. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
Configure trays for paper type and size The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or paper type for a print job through the print driver or a software program and the tray is not configured to match the print-job’s settings NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the Any Size paper size and the Any Type paper type
Load Tray 1 CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 3. Load paper in the tray. See Table 2-1 Tray 1 paper orientation on page 18. TIP: To achieve the highest print-quality, HP recommends that you load the paper long-edge first.
4. Make sure that the paper fits under the fill line on the paper guides. 5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it.
Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Automatic 2-sided printing Face-up Top edge toward the back of the product Prepunched Portrait 1-sided printing Face-down Holes towards the right of the tray Preprinted or letterhead Landscape 1-sided printing Face-down Top edge toward the right ENWW Load Tray 1 19
Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Automatic 2-sided printing Face-up Top edge toward the left Envelopes 20 Chapter 2 Paper trays Short edge of the envelope feeding into the product 1-sided printing Face-down Top edge toward the back of the product ENWW
Load Tray 2 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.
4. Close the tray. 5. The control panel shows the tray’s paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the type or size. 6. For custom-size paper, you need to specify the X and Y dimensions for the paper when the prompt displays on the product control panel.
Table 2-2 Tray 2 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Automatic 2-sided printing Face-down Top edge at the back of the tray Landscape 1-sided printing Face-up Bottom edge toward the right side of the tray Automatic 2-sided printing Face-down Top edge toward the right side of the tray ENWW Load Tray 2 23
Table 2-2 Tray 2 paper orientation (continued) 24 Paper type Image orientation Duplex mode How to load paper Prepunched Portrait 1-sided printing Holes toward the left side of the tray Automatic 2–sided printing Holes toward the right side of the tray Chapter 2 Paper trays ENWW
Load the 3x500-sheet trays Use the following information to load paper in any of the trays in the 3x500-sheet feeder. 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3.
4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam. 5. Close the tray. 6. The control panel shows the tray’s paper type and size.
Table 2-3 3x500-sheet tray paper orientation Paper type Image orientation Duplex mode How to load paper Preprinted or letterhead Portrait 1-sided printing Face-up Top edge at the back of the tray Automatic 2-sided printing Face-down Top edge at the back of the tray Landscape 1-sided printing Face-up Bottom edge toward the right side of the tray Automatic 2-sided printing Face-down Top edge toward the right side of the tray ENWW Load the 3x500-sheet trays 27
Table 2-3 3x500-sheet tray paper orientation (continued) 28 Paper type Image orientation Duplex mode How to load paper Prepunched Portrait 1-sided printing Holes toward the left side of the tray Automatic 2–sided printing Holes toward the right side of the tray Chapter 2 Paper trays ENWW
Load the 3,500-sheet high-capacity tray The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper. 1. Open the right and left sides of the tray. 2. On each side, adjust the paper-size lever to the correct position for the paper you are using.
3. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections. 4. 30 Close the right and left sides of the tray.
Configure the default staple location 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Stapler/Stacker Settings ● Stapling Select a staple location from the list of options, and then touch the Save button. The following options are available: ● None ● Top left ● Top right ● Two left ● Two right ● Two top ● Two top or left NOTE: For documents with portrait orientation, the staples are on the left.
● Three top ● Three bottom NOTE: For documents with portrait orientation, the holes are on the left. For documents with landscape orientation, the holes are on the top.
3 Parts, supplies, and accessories ● Order parts, accessories, and supplies ● Replace the toner cartridges ● Replace the imaging drums For more information: In the US, go to www.hp.com/support/colorljflowMFPM880. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
Order parts, accessories, and supplies Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field.
Item Description Self-replacement options Part number Booklet Maker/Finisher Booklet maker (available in Europe, the Middle East, Africa, and AsiaPacific Countries/Regions) Mandatory A2W83A Booklet Maker with 2/3 hole punch Booklet maker with 2/3 hole punch (available in North America and Latin America) Mandatory A2W84A Booklet Maker with 2/4 hole punch Booklet maker with 2/4 hole punch (available in Europe, the Middle East, Africa, and Asia-Pacific Countries/ Regions) Mandatory CZ999A Stapl
Accessories 36 Item Description Part number HP LaserJet 3x500 Sheet Feeder Stand Input tray accessory with three 500-sheet trays.
Replace the toner cartridges The product uses four colors and has a different toner cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). The product also has four imaging drums that are separate from the toner cartridges. The toner cartridges are above the imaging drums. The toner cartridges and imaging drums are inside the front door. A toner cartridge and its associated imaging drum are replaced independently of each other.
38 1. Open the front door. 2. Grasp the handle of the used toner cartridge and pull out to remove it. 3. Remove the new toner cartridge from its protective bag.
4. Hold both sides of the toner cartridge and shake it up and down 5-6 times. 5. Align the toner cartridge with its slot, and then insert the toner cartridge into the product. 6. Close the front door.
Replace the imaging drums The product uses four colors and has a different imaging drum for each color: black (K), cyan (C), magenta (M), and yellow (Y). The product also has four toner cartridges that are separate from the imaging drums. The toner cartridges are above the imaging drums. The toner cartridges and imaging drums are inside the front door. A toner cartridge and its associated imaging drum are replaced independently of each other. This product indicates when the imaging drum life is low.
1. Open the front door. 2. Grasp the handle of the used imaging drum and pull out to remove it. Grasp the blue handle on the top of the imaging drum to support it. 3. Remove the new imaging drum from its protective bag.
42 4. Align the imaging drum with its slot, and then insert the imaging drum into the product. The protective cover on the bottom of the drum automatically slides off as the imaging drum is inserted. Recycle this cover with the used imaging drum. 5. Close the front door.
4 Print ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Store print jobs on the product ● Mobile printing ● Print from the USB port For more information: In the US, go to www.hp.com/support/colorljflowMFPM880. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 44 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). 3. Click or tap the tabs in the print driver to configure the available options. 4. Click or tap the OK button to return to the Print dialog box.
Automatically print on both sides (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). 3. Click the Finishing tab.
46 4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job.
Manually print on both sides (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). 3. Click the Finishing tab.
48 4. Select the Print on both sides check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and then place it with the printed-side facing up in Tray 1. 6. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). 3. Click the Finishing tab.
50 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). 3. Click the Paper/Quality tab.
52 4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Print tasks (Mac OS X) How to print (Mac OS X) The following procedure describes the basic printing process for Mac OS X. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. Open the menus drop-down list or click Show Details, and then select other menus to adjust the print settings. 4. Click the Print button. Automatically print on both sides (Mac OS X) NOTE: This feature is available if you install the HP print driver.
3. Open the menus drop-down list or click Show Details, and then click the Layout menu. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button. Select the paper type (Mac OS X) ENWW 1.
Store print jobs on the product Create a stored job (Windows) You can store jobs on the product so you can print them at any time. NOTE: 56 Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). 3. Click the Job Storage tab.
4. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: 6. ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the existing stored job with the new one. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
5. ● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later. ● Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.
Mobile printing HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting (English only).
3. Select the option to enable Web Services. NOTE: Enabling Web Services might take several minutes. 4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process. HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to your HP Connected account.
AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● iBooks ● Select third-party applications To use AirPrint, the product must be connected to the same wireless network as the Apple device.
Print from the USB port This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Enable the USB port for printing Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port from the product control-panel menus: 1.
64 Chapter 4 Print ENWW
5 Copy ● Make a copy ● Copy on both sides (duplex) ● Optimize copy quality for text or pictures For more information: In the US, go to www.hp.com/support/colorljflowMFPM880. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
Make a copy 66 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. To adjust the number of copies, touch the Copies field to open a keypad.
4. Enter the number of copies, and then touch the OK button. 5. Touch the Start ENWW button.
Copy on both sides (duplex) Copy on both sides automatically 1. Load the original documents face-up in the document feeder with the top of the page leading. Adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Sides button. 4. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button.
Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually Adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are temporary.
70 Chapter 5 Copy ENWW
6 Scan/send ● Set up scan/send features ● Create a Quick Set ● Send a scanned document to a network folder ● Send a scanned document to one or more email addresses ● Use the address book to send email For more information: In the US, go to www.hp.com/support/colorljflowMFPM880. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
Set up scan/send features The product offers the following scan and send features: ● Scan and save files to a folder on your network. ● Scan and save files to the product memory. ● Scan and save files to a USB flash drive. ● Scan and send documents to one or more email addresses. ● Scan and save documents to one or more Microsoft® SharePoint® sites. This feature is available only on HP FutureSmart scanners and HP Flow MFPs.
5. 6. a. Click the Save to Network Folder Setup link. b. Select the Enable Save to Network Folder check box to enable the feature. c. Configure the options that you want to customize. d. Click the Apply button at the bottom of the page. Enable the Save to USB feature. a. Click the Save to USB Setup link. b. Select the Enable Save to USB check box. c. Click the Apply button at the bottom of the page. Enable the Save to SharePoint® feature. a. Click the Save to SharePoint® link. b.
Create a Quick Set Use the Quick Sets feature to quickly access preset job options. The product administrator can use the HP Embedded Web Server to create Quick Sets, which are then available in the Quick Sets menu from the control-panel Home screen. Quick Sets are available for the following scan/send features: ● E-mail ● Save to Network Folder ● Save to USB ● Save to SharePoint® Ask the system administrator for assistance with the following steps: 1.
● If you selected E-mail, the following dialogs appear: Address and Message Field Control, Signing and Encryption ● If you selected Fax, the following dialog appears: Select Fax Recipients ● If you selected Save to Network Folder, the following dialog appears: Folder Settings ● If you selected Save to USB the following dialog appears: Set where files are saved on the USB storage device ● If you selected Save to SharePoint® the following dialogs appear: SharePoint® Destination Settings, Add SharePoi
Send a scanned document to a network folder The product can scan a file and save it in a folder on the network. The following operating systems support this feature: ● Windows Server 2003, 64-bit ● Windows Server 2008, 64-bit ● Windows XP, 64-bit ● Windows Vista, 64-bit ● Windows 7, 64-bit ● Novell v5.1 and later (access to the Quick Sets folders only) NOTE: You can use this feature with Mac OS X v10.6 and earlier if you have configured Windows File Sharing.
3. To use one of the preset job settings, select one of the items in the Quick Sets list. 4. To set up a new job, touch the File Name text field to open a keyboard, and then type the name for the file. Touch the OK button. 5. If necessary, touch the File Type drop-down menu to select a different output file format.
6. Touch the Add button that is below the Folder Path field to open a keyboard, and then type the path to the network folder. Use this format for the path: \\path\path Touch the OK button. 7. To configure settings for the document, touch the More Options button. 8. Touch the Start button to save the file. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen.
Send a scanned document to one or more email addresses 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, type your user name and password. 3. Touch the To: field to open a keyboard. NOTE: If you are signed in to the product, your user name or other default information might appear in the From: field.
80 5. Complete the CC:, Subject:, and File Name: fields by touching the field and using the touchscreen keyboard to enter information. Touch the OK button when you have completed the fields. 6. To change the settings for the document touch the More Options button. 7. If you are sending a two-sided document, select the Original Sides menu, and then select the 2– sided option. Touch the OK button.
8. Touch the Start button to send. NOTE: The product might prompt you to add the email address to the address book. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen. 9. To set up another email job, touch the OK button on the Status screen. NOTE: You have the option to retain the settings from this job to use for the next job.
Use the address book to send email ● Add contacts to the address book from the product control panel ● Send a document to email by using the address book You can send email to a list of recipients by using the address book. Depending on how the product is configured, you might have one or more of the following address book viewing options. ● All Contacts: Lists all the contacts that are available to you. ● Personal Contacts: Lists all the contacts that are associated with your user name.
1. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, enter your user name and password. 2. Touch the Address Book button that is next to the To: field to open the Address Book screen. 3. Touch the Add button that is in the lower left corner of the screen.
4. In the Name field, enter the name of the contact. 5. From the menu list, select the E-mail Address option, and then enter the contact's email address. Touch the OK button to add the contact to the list. Send a document to email by using the address book 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the E-mail button.
3. Touch the Address Book button that is next to the To: field to open the Address Book screen. 4. From the drop-down list, select the address book view that you want to use.
5. Select a name from the list of contacts, and then touch the right arrow button to add the name to the recipients list. Repeat this step for each recipient, and then touch the OK button. 6. Touch the Start button to send. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
7 Fax ● Set up fax ● Change fax configurations ● Send a fax For more information: In the US, go to www.hp.com/support/colorljflowMFPM880. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
Set up fax The steps to set up the fax function on the product vary depending on whether you are initially setting up the product hardware or if the hardware is already set up. NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server.
Change fax configurations NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server. ● Fax dialing settings ● General fax send settings ● Fax receive settings Fax dialing settings 1. From the Home screen on the product control panel, scroll to and touch Administration. 2.
Menu item Description Redial On No Answer The Redial On No Answer setting selects the number of times the fax accessory redials if the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.) or 0 to 2, depending on the country/region setting. The interval between retries is set by the redial interval setting. Detect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tone before sending a fax.
Menu item Description Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it is sending or receiving a fax. If the fax accessory detects an error during the transmission and the Error Correction Mode setting is on, the fax accessory can request that the error portion of the fax be sent again. The Error Correction Mode feature is enabled by default.
92 Menu item Description Ring Interval Touch the box beneath the Ring Interval heading to open the keypad. Enter a value for the ring interval on the keypad, and then touch the OK button. The default setting for ring interval is 600 ms. Ring Frequency Touch the box beneath the Ring Frequency heading to open the keypad. Enter a value for the ring frequency on the keypad, and then touch the OK button. The default setting for ring frequency is 68 Hz, which detects rings up to 68 Hz.
Send a fax 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Fax button. You might be prompted to type a user name and password. 3. Touch the More Options button. Verify that the settings match those of your original. When all settings are completed, touch the up arrow to scroll to the main Fax screen. 4.
5. Enter a phone number, and then touch the OK button. 6. Touch the Start button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
8 Manage the product ● HP Embedded Web Server ● HP Utility for Mac OS X ● HP Web Jetadmin ● Economy settings ● Product security features ● Software and firmware updates For more information: In the US, go to www.hp.com/support/colorljflowMFPM880. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
HP Embedded Web Server Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to check product status or to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility From the Finder, click Applications, click Hewlett-Packard, and then click HP Utility. If HP Utility is not included in the Utilities list, use the following procedure to open it: 1.
Menu Item Description Update Firmware Transfers a firmware update file to the product. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item. Commands Sends special characters or print commands to the product after the print job. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Economy settings ● Optimize speed or energy usage ● Set Sleep mode ● Set the Sleep Schedule Optimize speed or energy usage By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. To conserve energy, set the product to cool between jobs. The product has four incremental settings to optimize for speed or energy usage. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
4. Touch the Save button. 5. Open the Date/Time menu and configure the following settings: ● Date/Time ● Time Zone If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box. 6. Touch the Save button. 7. Touch the back-arrow button to return to the Administration screen. 8. Open the following menus: 9. ● General Settings ● Energy Settings ● Sleep Schedule Touch the Add button, and then select the type of event to schedule: Wake or Sleep. 10.
Product security features ● Security statements ● IP Security ● Sign in to the product ● Assign a system password ● Encryption support: HP High Performance Secure Hard Disks Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.
5. Enter the password in the New Password field, and then enter it again in the Verify Password field. NOTE: If you are changing an existing password, you must first enter the existing password in the Old Password field. 6. Click the Apply button. Make note of the password and store it in a safe place. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product performance.
Software and firmware updates HP regularly updates features that are available in the product firmware. To take advantage of the most current features, update the product firmware. Download the most recent firmware update file from the Web: In the US, go to www.hp.com/support/colorljflowMFPM880. Click Drivers & Software. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Drivers & Software. 4.
9 Solve problems ● Restore factory-set defaults ● Control panel help system ● A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ● Product does not pick up paper or misfeeds ● Clear jams ● Improve print quality ● Improve copy image quality ● Improve scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve fax problems For more information: In the US, go to www.hp.com/support/colorljflowMFPM880.
Restore factory-set defaults 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● General Settings ● Restore Factory Settings A verification message advises that completing the reset function might result in loss of data. Touch the Reset button to complete the process. NOTE: The product restarts automatically after the reset operation completes.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel Cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Order supplies ENWW Order supplies and paper www.hp.com/go/suresupply Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Product does not pick up paper or misfeeds ● The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3.
ENWW ● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
Clear jams Auto-navigation for clearing jams The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the product displays instructions for the next step until you have completed all steps in the procedure. Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP specifications for this product. 2.
Clear jams in Tray 1, the right door, and the fuser Clear jams in Tray 1, the right door, and the fuser by opening the right door of the product. Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the right door. 2. If paper is jammed in Tray 1, gently pull the paper from the bottom of the right door.
3. Check for paper in the duplex-printing path inside the right door. If paper is near the top of the duplex-printing path, gently pull it out to remove it. 4. Lift the jam-access cover at the bottom of the duplex printing path, and remove any jammed paper. 5. Lift the green handle on the transfer-access panel and open the panel.
6. Gently pull out any jammed paper. 7. Close the transfer-access panel.
8. If paper is jammed in the fuser, lift the jamaccess cover on top of the fuser, and gently pull out the paper. WARNING! The fuser can be hot while the product is in use. 9. Close the right door.
Clear jams in Tray 2 Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the right door. 2. Lift the green handle on the transfer-access panel and open the panel. 3. Gently pull out any jammed paper.
4. Close the transfer-access panel. 5. Close the right door. 6. Pull the tray completely out of the product by pulling and lifting it up slightly.
7. Remove any jammed or damaged sheets of paper. 8. Remove any paper from the feed rollers inside the product. 9. Reinsert and close the tray.
Clear jams in the 3x500-sheet feeder and the lower-right door Use the following procedure to check for paper in all possible jam locations related to the 3x500-sheet feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the lower-right door. 2. Gently pull out any jammed paper. 3. Close the lower-right door.
4. Open the tray. NOTE: The message on the product control panel indicates which tray has the jam. The following steps show removing a jam from the top tray, but the procedure is the same for all three trays. 5. Remove any jammed or damaged sheets of paper. 6. Close the tray.
Clear jams in the 3,500-sheet high-capacity input tray and the lower-right door Use the following procedure to check for paper in all possible jam locations related to the 3,500-sheet highcapacity tray. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the right and left trays. NOTE: You do not need to open both trays at the same time. 2. Remove the paper from the trays and discard any damaged sheets. 3.
4. If jammed paper is in the feed area, pull it down to remove it. 5. Push up on the jam-access plate to close it. 6. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections.
7. Close the right and left trays. 8. Open the jam-access door on the right side of the high-capacity tray cabinet.
9. Remove any jammed paper. 10. Close the jam-access door on the right side of the high-capacity tray cabinet. NOTE: If after clearing the jam the product control panel displays a message that there is no paper in the tray or the tray is over filled, remove the tray and look behind it for any remaining paper.
Clear jams in the document feeder Use the following procedure to check for paper in all possible jam locations related to the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover. 3. Lift the jam-access door, and remove any jammed paper. If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper.
4. Press on the door next to the document-feeder rollers to make sure it is closed completely. 5. Lift the document feeder input tray. 6. Squeeze inward on the two slots at each end of the backside-background selector assembly.
7. Remove the backside-background selector assembly by pulling it out. 8. Remove any jammed paper. 9. Reinstall the backside-background selector assembly by sliding it in until it locks into place.
10. Lower the document-feeder input tray. 11. Close the document-feeder cover. NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.
1. Lift the latch on the top cover of the outputaccessory bridge and open the top cover. 2. Gently pull the jammed paper to remove it. 3. Close the top cover of the output-accessory bridge.
Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punch accessory The procedures to clear paper jams and staple jams in the stapler/stacker accessory and the stapler/stacker with hole punch accessory are similar. Use the following procedures to check for jams in all possible locations inside the finishing accessory. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
3. Hole punch models only: Turn the knob to align the arrows. 4. Hole punch models only: Lift the hole-punch unit. 5. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it. NOTE: Do not close the hole-punch unit yet.
6. Lift the jam access cover for the output slot, and gently remove any jammed paper. 7. Remove all paper from the top left door area. 8. Hole punch models only: Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic.
9. Hole punch models only: Close the hole-punch door. 10. Close the top left door. Clear Stapler 1 jams in the stapler/stacker 1. Lift the jam access cover for the output slot, and gently remove any jammed paper.
2. Wait three seconds, and then open the front left door. 3. Pull the staple cartridge up and out to remove it. 4. Lift up the metal handle on the front of the staple cartridge.
5. Remove any jammed staples from the staple cartridge. 6. Push down the metal handle on the front of the staple cartridge.
7. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place. 8. Close the front left door. Clear stapler/stacker connection jams (hole-punch models only) 1. Open the top left door.
2. Open the hole-punch door. 3. Turn the knob to align the arrows. 4. Lift the hole-punch unit.
5. If paper is jammed in the bottom of the holepunch unit, carefully remove it. NOTE: Do not close the hole-punch unit yet. 6. Remove all paper from the top left door area. 7. Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic.
8. Close the hole-punch door. 9. Close the top left door.
Clear jams in the booklet maker accessory or the booklet maker with hole punch accessory The procedures to clear paper jams and staple jams in the booklet maker accessory and the booklet maker with hole punch accessory are similar. Use the following procedures to check for jams in all possible locations inside the finishing accessory. When a jam occurs, the control panel displays an animation that assists in clearing the jam. Only the booklet maker with hole punch accessory is shown in the following tasks.
3. Hole punch models only: Turn the knob to align the arrows. 4. Hole punch models only: Lift the hole-punch unit. 5. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it. NOTE: Do not close the hole-punch unit yet.
6. Lift the jam access cover for the output slot, and gently remove any jammed paper. 7. Remove all paper from the top left door area. 8. Hole punch models only: Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic.
9. Hole punch models only: Close the hole-punch door. 10. Close the top left door. Clear Stapler 1 jams in the booklet maker 1. Lift the jam access cover for the output slot, and gently remove any jammed paper.
2. Wait three seconds, and then open the front left door. 3. Pull the staple cartridge up and out to remove it. 4. Lift up the metal handle on the front of the staple cartridge.
5. Remove any jammed staples from the staple cartridge. 6. Push down the metal handle on the front of the staple cartridge.
7. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place. 8. Close the front left door. Clear front left door jams in the booklet maker 1. Open the front left door.
2. Hole punch models only: Open the top left door. 3. Hole punch models only: Open the hole-punch door. 4. Hole punch models only: Turn the knob to align the arrows.
5. Hole punch models only: Lift the hole-punch unit. 6. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it. 7. Hole punch models only: Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic.
8. Hole punch models only: Close the hole-punch door. 9. Hole punch models only: Close the top left door. 10. Move the lower jam-release lever to the right, and then remove any paper. Move the lower jamrelease handle to the left.
11. Move the upper jam-release lever to the right, and then remove any paper. Move the upper jamrelease handle to the left. 12. Open the lower booklet door. 13. Turn the small jam-release knob counterclockwise.
14. Press the large jam-release knob, and then turn it clockwise. 15. Remove all paper from the lower booklet door area.
16. Close the lower booklet door. 17. Close the front left door. Clear stapler 2 or 3 jams in the booklet maker 1. Open the front left door.
2. Move the lower jam-release lever to the right, and then remove any paper. Move the lower jamrelease handle to the left. 3. Grasp the green handle and pull the staple carriage out. 4. Pull the green handle of the stapler unit toward you and rotate it upward. Push the handle in to lock it in the open position.
5. Grasp the edges of each staple cartridge and firmly pull up to remove the staple cartridges from the staple cartridge unit. 6. Press down on the jam-release at the back of the saddle-staple cartridge, push up on the plate at the front of the cartridge, and then remove any jammed staples. 1 3 7. 2 Press down on the front of the saddle-staple cartridge close it.
8. Insert the staple cartridges. 9. Pull the handle of the staple cartridge unit toward you and rotate it downward to its original position. Lock it into position by pushing in the handle.
10. Push the saddle-stitch carriage in. NOTE: If the saddle-stitch carriage does not easily slide into the finisher, the staple unit is not closed properly. Pull the saddle-stitch carriage out of the finisher and reseat the stapler unit. 11. Close the front left door.
Improve print quality If the product is having print-quality problems, try the following solutions in the order presented to resolve the issue. If the product is having scan, fax, or copy quality problems, try the following solutions and also see “Improve scan quality,” “Improve fax quality,” or “Improve copy quality” for further solutions.
Check the paper type setting (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button.
3. ● Calibration/Cleaning ● Full Calibration Touch the Start button to start the calibration process. A Calibrating message will display on the product control panel. The calibration process takes a few minutes to complete. Do not turn the product off until the calibration process has finished. 4. Wait while the product calibrates, and then try printing again.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: ● Move the product away from drafty locations, such as open windows or doors, or air-conditioning vents.
6. ● None: No color theme is used. ● Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom profiles from www.hp.com. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Change the color options 1. From the software program, select the Print option. 2.
HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when op
Improve copy image quality If the product is having copy quality problems, try the following solutions in the order presented to resolve the issue.
2. Open the scanner lid. 3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
3. Touch the Next button to start the calibration process. Follow the on-screen prompts. 4. Wait while the product calibrates, and then try copying again. Check the paper settings Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or areas where toner has dropped out. Check the paper size and type configuration 1. From the Home screen on the product control panel, scroll to and touch the Trays button. 2.
NOTE: These settings are temporary. After you have finished the job, the product returns to the default settings. Edge-to-edge copying Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Copy Settings ● Edge-To-Edge 3.
2. Open the document-feeder cover. 3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary.
Improve scan image quality ● Check the scanner glass for dirt and smudges ● Check the scan/send settings from the product control panel ● Clean the pickup rollers and separation pad in the document feeder Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals. ● When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.
2. Open the scanner lid. 3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Options menu. 5. Touch the Resolution button. 6. Select one of the predefined options. Touch the Save button. 7. Touch the Start button. Check the color settings Follow these steps to adjust the color setting: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Scan/Digital Send Settings menu. 3.
● Save to USB ● Scan to SharePoint® 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are temporary. After you have finished the job, the product returns to the default settings.
2. Open the document-feeder cover. 3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary.
Improve fax image quality ● Send-fax quality issues ● Receive-fax quality issues Send-fax quality issues Follow these steps if the product is having quality issues with sent faxes. Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals. ● When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.
2. Open the scanner lid. 3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
3. Touch the Resolution button. 4. Select one of the predefined options. Touch the Save button. 5. Touch the Start button. Check the image-adjustment settings Adjust these additional settings to improve send-fax quality 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Default Job Options 3. Touch the Image Adjustment button. 4.
3. ● Fax Send Setup ● General Fax Send Settings Select the Error Correction Mode option. Touch the Save button. Send to a different fax machine Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Clean the pickup rollers and separation pad in the document feeder Follow these steps if the printed pages have toner smudges or skewed print. 1. Lift the document-feeder latch. 2.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. Receive-fax quality issues Follow these steps if the product is having quality issues with received faxes.
ENWW ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings. ● If possible, send the fax from a computer software program.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
Solve fax problems ● Checklist for solving fax problems ● General fax problems Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable.
Does your phone line have a call-waiting feature? If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax telephone line. Check fax accessory status If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status. 1. From the Home screen, scroll to and touch the Administration button. 2.
General fax problems The following are some common fax problems. The fax failed to send JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the JBIG setting. An Out of Memory status message displays on the product control panel The product storage disk is full. Delete some stored jobs from the disk. From the Home screen on the product control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes.
A one-page fax prints as two pages The fax header is being appended to the top of the fax, pushing text to a second page. To print a one page fax on one page, set the overlay header to overlay mode, or adjust the fit-to-page setting. A document stops in the document feeder in the middle of faxing A jam is in the document feeder. Clear the jam, and send the fax again. The volume for sounds coming from the fax accessory is too high or too low The volume setting needs to be adjusted.
186 Chapter 9 Solve problems ENWW
part number 36 staple jams 144, 153 stapler, locating 12 top left door, locating 12 both sides, copying 68 both sides, copying manually duplex, manual 68 browser requirements HP embedded Web Server 96 Index Symbols/Numerics 3,500-sheet high-capacity input tray clear jams 122 3,500-sheet high-capacity tray loading 29 3x500-sheet feeder jams 120 3x500-sheet trays loading 25 A accessories ordering 34 part number 36 address books, email recipient lists 84 recipient lists, creating AirPrint 62 82 B bins, out
FIH (foreign interface harness) locating 8 file upload, Mac 97 firmware update, Mac 98 folders sending to 76 fonts upload, Mac 97 foreign interface harness (FIH) locating 8 formatter locating 7 front door locating 5 fuser jams 113 locating 5 G glass, cleaning 164, 169, 174 H hard disks encrypted 103 hardware integration pocket (HIP) locating 5 Help button locating 9 help, control panel 107 Hi-Speed USB 2.
optimize scanned images 171 ordering supplies and accessories 34 OS (operating system) supported 2 output bins locating 5 output-accessory bridge jams 129 P pages per minute 2 pages per sheet selecting (Mac) 54 selecting (Windows) 49 paper 3,500-sheet high-capacity tray 29 jams 112 loading 3x500-sheet trays 25 loading Tray 1 17 loading Tray 2 21 selecting 160 Tray 1 paper orientation 18 Tray 2 orientation 22, 27 paper jams 3,500-sheet high-capacity input tray 122 3x500-sheet feeder 120 booklet maker 141 doc
output bins, locating 11 output slot, locating 11 part number 36 staple jams 134 top left door, locating 11 stapling setting default location 31 Start button locating 9 status HP Utility, Mac 97 status of product 9 status, fax accessory page 183 Stop button locating 9 storage, job Mac settings 58 stored jobs creating (Mac) 58 creating (Windows) 56 deleting 59 printing 59 storing jobs with Windows 56 supplies low threshold settings 108 ordering 34 part numbers 34 replacing imaging drums 40 replacing toner ca
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