LCD KVM over IP Switch CL5708I / CL5716I User Manual www.aten.
CL5708I / CL5716I User Manual EMC Information FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
CL5708I / CL5716I User Manual User Information Online Registration Be sure to register your product at our online support center: International http://eservice.aten.
CL5708I / CL5716I User Manual Package Contents Basic Package The basic CL5708I / CL5716I package consists of: 1 CL5708I / CL5716I LCD KVM over IP Switch with standard Rack Mounting Kit 2 Custom KVM Cable Sets 1 5-in-1 USB / PS/2 Console Cable 1 Firmware Upgrade Cable 1 Power Cord 1 User Instructions* Optional Equipment Depending on any optional equipment that you may have purchased, one of the following may be included in your package: Standard Rack Mounting Kit - Long Easy-Installation Ra
CL5708I / CL5716I User Manual Contents EMC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii RoHS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii Telephone Support . . . . . . . . .
CL5708I / CL5716I User Manual The LCD Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 LCD Adjustment Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Hot Plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Changing Station Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Hot Plugging KVM Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CL5708I / CL5716I User Manual OSD Hotkey Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Port OS Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Set USB Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Restore Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Hotkey Summary Table. . . . . . . . . . . . . . . . . . .
CL5708I / CL5716I User Manual Port Access Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Browser GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 AP GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 The Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 The Sidebar Tree Structure. . . . . . . .
CL5708I / CL5716I User Manual Operating Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Service Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Network Transfer Rate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Finishing Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CL5708I / CL5716I User Manual Toolbar Hotkey Port Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Auto Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Skip Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Recalling the Port Access Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 GUI Hotkey Summary Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CL5708I / CL5716I User Manual International. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204 North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Connection Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 CL5708I to Compatible 8-Port Switches . . . . . . . . . . . .
CL5708I / CL5716I User Manual Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CL5708I / CL5716I User Manual About this Manual This user manual is provided to help you get the most from your CL5708I / CL5716I system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below. Chapter 1, Introduction, introduces you to the CL5708I / CL5716I system. Its purpose, features and benefits are presented, and its front and back panel components are described.
CL5708I / CL5716I User Manual Chapter 12, Maintenance, explains how to upgrade the KVM over IP switch firmware, as well as the firmware of the KVM Adapter Cables used to connect its ports to the installed devices. Chapter 13, Download, describes how to download stand-alone AP versions of the Win Client, the Java Client, and the Log Server programs. Chapter 14, Port Operation, provides detailed information on accessing and operating the devices connected to the KVM over IP switch’s ports.
CL5708I / CL5716I User Manual Conventions This manual uses the following conventions: Monospaced Indicates text that you should key in. [] Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt]. 1. Numbered lists represent procedures with sequential steps. ♦ Bullet lists provide information, but do not involve sequential steps.
CL5708I / CL5716I User Manual Terminology Throughout the manual we make reference to the terms Local and Remote in regard to the operators and equipment deployed in a KVM over IP switch installation.
Chapter 1 Introduction Overview The CL5708I / CL5716I SlideawayTM LCD KVM over IP Switch is an integrated LCD console and keyboard, video, and mouse (KVM) switch that offers secure access to 8 or 16 attached computers and mounts in only 1U of rack space. It features an independently retractable 17” or 19” LED-backlit LCD monitor and keyboard with built-in touchpad.
CL5708I / CL5716I User Manual Setup is fast and easy: plugging cables into their appropriate ports is all that is entailed. Because the CL5708I / CL5716I intercepts keyboard input directly, there is no software to configure, no need to get involved in complex installation routines, nor any need to be concerned with incompatibility problems.
Chapter 1.
CL5708I / CL5716I User Manual External (Remote) authentication support: RADIUS, LDAP, LDAPS, MS Active Directory IPv6 capable Support for IP/MAC Filter Local and remote access logged and authenticated Secure keyboard/mouse/video transmission via RC4 128 bit encryption Supports TLS 1.
Chapter 1.
CL5708I / CL5716I User Manual Requirements Remote User Computers Remote user computers (also referred to as client computers) are the ones the users log into the switch with from remote locations over the Internet (see Terminology, page xvi). The following equipment must be installed on these computers: For best results we recommend computers with at least a P III 1 GHz processor, with their screen resolution set to 1024 x 768. IE8 or above web browser Browsers must support TLS 1.2 encryption.
Chapter 1. Introduction Note: The integrated LCD monitor's maximum resolution is 1280 x 1024 @ 75 Hz. Make sure that none of the computer resolution settings exceed the LCD monitor's maximum resolution. PS/2 mouse and keyboard ports (6-pin Mini-DIN), or at least one USB port. Direct support Sun USB systems; or, for Sun legacy systems, an ATEN CV130A Sun Console Converter. Cables Substandard cables may damage the connected devices or degrade overall performance.
CL5708I / CL5716I User Manual OS UNIX AIX 4.3 or later FreeBSD 4.2 or later Sun Novell Version Netware Solaris 8 or later 5.0 or later Mac OS 9 or later DOS 6.
Chapter 1. Introduction Components Front View Press the Exit/Light pushbutton for two seconds to turn the LED light ON or Off. (Default: On) 2 1 EXIT I LIGHT 3 2 16 5 6 4 15 14 13 7 8 12 9 10 11 Note: The CL5716i is pictured in the diagrams of this chapter. However, the CL5708i is the same as the CL5716i, except that it has 8 KVM ports.
CL5708I / CL5716I User Manual No. Component Description 1 Handle Pull to slide the KVM module out; push to slide the module in (see item 2 in this table). 2 Slide Release In order to slide the console out, you must first release it by sliding these tabs to the inside. See page 21 for details on sliding the console in and out. 3 LCD Display After sliding the KVM module out, flip up the cover to access the LCD monitor.
Chapter 1. Introduction Rear View 1 5 No. 2 3 6 Component 4 7 Description 1 Power Socket This is a standard 3-prong AC power socket. The power cord from an AC source plugs in here. 2 Power Switch This standard rocker switch powers the unit on and off. 3 Daisy Chain Port When daisy chaining units, the cable plugs in here. 4 KVM Port Section The cables that link to the computers plug in here. 5 Grounding Terminal The grounding wire used to ground the switch attaches here.
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Chapter 2 Hardware Setup Overview For convenience and flexibility that allows mixing PS/2 and USB interfaces, the CL5708I / CL5716I design utilizes custom KVM cables that serve as intermediaries between the KVM switch and the connected computers. A separate custom KVM cable is required for each computer connection. The custom KVM cables are listed in the Cables, page 7 section. Consult your dealer to find out which custom KVM cables best fit your needs. Before you Begin 1.
CL5708I / CL5716I User Manual Standard Rack Mounting A standard rack mounting kit is provided with your CL5708I / CL5716I. The kit enables the switch to be mounted in rack with a depth of 42.0–77.0 cm. L Brackets Side Mountng Brackets To rack mount the switch, do the following: 1. While one person positions the switch in the rack and holds it in place, the second person loosely screws the front brackets to the rack.
Chapter 2. Hardware Setup 2. While the first person still holds the switch in place, the second person slides the L brackets into the switch's side mounting brackets, from the rear until the bracket flanges contact the rack, then screws the L brackets to the rack. 3. After the L brackets have been secured, tighten the front bracket screws. Grounding To prevent damage to your installation it is important that all devices are properly grounded.
CL5708I / CL5716I User Manual Single Level Installation In a single level installation, there are no additional switches daisy chained from the first unit. To set up a single level installation, refer to the installation instructions and diagrams on the following pages (the numbers in the diagrams correspond to the numbers of the installation steps). 1. Use the grounding wire to connect the switch’s grounding terminal to a suitable grounded object. 2.
Chapter 2.
CL5708I / CL5716I User Manual Cabling Diagrams Use the following diagrams as a guide for attaching cables to an external console and/or computers you will be connecting to the CL5708I / CL5716I.
Chapter 2. Hardware Setup Daisy Chain Installations To control even more computers, up to 15 compatible KVM switches can be daisy chained down from the CL5708I / CL5716I (see see Supported KVM Switches, page 210 for a list of compatible ATEN switches). In a complete installation, as many as 128 or 256 computers can be controlled from the CL5708I / CL5716I. Tables showing the relation between the number of computers and the number of units needed to control them are provided on page 208 in the Appendix.
CL5708I / CL5716I User Manual Daisy Chain Installation Diagram CHAIN OUT CL5708I / CL5716I CHAIN OUT CHAIN IN COMPATIBLE SWITCH CHAIN OUT CHAIN IN COMPATIBLE SWITCH TO NEXT STATION 20
Chapter 3 Basic Operation Opening the Console The CL5708I / CL5716I’s console is located under the top cover. To access the console, slide the console module out and raise the cover. Note: As a safety precaution, to keep the console from accidentally sliding out, the console is locked into the In position. Before you can pull the console module out, you must release it by pushing the catches on the unit's front panel toward the center of the switch.
CL5708I / CL5716I User Manual Closing the Console To slide the console module back in, close the cover and do the following: 1. Pull the safety catches on the unit's side rails toward you and push the module in until it stops. 2. Release the catches; pull the module slightly toward you; then push it all the way in. Note: The reason for the two step procedure is to minimize the chances of you pinching your fingers when sliding the module in.
Chapter 3. Basic Operation Operating Precautions The maximum load bearing capacity of the keyboard module is 30kg. Failure to heed the information below can result in damage to the keyboard module. Right! Rest your hands and arms lightly on the keyboard module as you work. Wrong! DO NOT lean your body weight on the keyboard module. DO NOT place heavy objects on the keyboard module.
CL5708I / CL5716I User Manual Powering Off and Restarting If it becomes necessary to power off the CL5708I / CL5716I, do the following before restarting it: 1. Shut down all the computers that are attached to the CL5708I / CL5716I. Note: Unplug the power cords of any computers that have the Keyboard Power On function. Otherwise, the CL5708I / CL5716I will still receive power from the computers. 2. Unplug the CL5708I / CL5716I from its power source. 3.
Chapter 3. Basic Operation LCD OSD Configuration The LCD Buttons The LCD OSD allows you to set up and configure the LCD display. Four buttons are used to perform the configuration, as described in the table, below: Button MENU Function When you have not entered the LCD OSD Menu function, pressing this button invokes the Menu function, and brings up the Main Menu.
CL5708I / CL5716I User Manual LCD Adjustment Settings An explanation of the LCD OSD adjustment settings is given in the table below: Setting Explanation Brightness Adjusts the background black level of the screen image. Contrast Adjusts the foreground white level of the screen image. Phase If pixel jitter or horizontal line noise is visible on the display, your LCD may have the wrong phase setting. Adjust the phase setting to eliminate these problems.
Chapter 3. Basic Operation Hot Plugging The CL5708I / CL5716I supports hot plugging - components can be removed and added back into the installation by unplugging their cables from the ports without the need to shut the unit down.
CL5708I / CL5716I User Manual Port Selection The CL5708I / CL5716I provides three port selection methods to access the computers on the installation: Manual, an OSD (on-screen display) menu system, and Hotkeys. Manual port switching is discussed below. See Chapter 4, OSD Operation and Chapter 5, Keyboard Port Operation for more information.
Chapter 3. Basic Operation USB Peripheral Devices The front panel USB port is available to connect a USB peripheral device (flash drive, CD-ROM drive, printer, etc.) to the CL5708I / CL5716I. Any computer connected to the CL5708I / CL5716I can access the USB peripheral on a oneat-a-time basis. The peripheral device is available to computers connected to the CL5708I / CL5716I on the same level only, and is not available to computers connected to daisy chained switches.
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Chapter 4 OSD Operation OSD Overview The OSD (on-screen display) is a mouse and keyboard enabled, menu driven method to handle computer control and switching operations. All procedures start from the OSD main screen. Manufacturing Number The “MFG Number” (Manufacturing Number) is an internal serial number used by ATEN’s factory and technical support staff to identify products. This number does not affect products’ warranty.
CL5708I / CL5716I User Manual OSD Main Screen When you invoke the OSD, a screen similar to the one below appears: Note: 1. The diagram depicts the administrator's main screen. The user main screen does not show the F4 and F6 functions, since these are reserved for the administrator and can't be accessed by users. 2. The OSD always starts in list view, with the highlight bar at the same position it was in the last time it was closed. 3.
Chapter 4. OSD Operation OSD Main Screen Headings The table below describes the OSD Main Screen headings. Heading Description SN--PN This column lists the port ID numbers (station number - port number) for all the KVM ports on the installation. The simplest method to access a particular computer is move the highlight bar to it, then press [Enter]. QV If a port has selected for quick view scanning (see Set Quick View Ports, page 39), an arrowhead displays in this column.
CL5708I / CL5716I User Manual OSD Functions OSD functions are used to configure and control the OSD. For example, you can rapidly switch to any port, scan selected ports, limit the list you wish to view, designate a port as a quick view port, create or edit a port name, or make OSD setting adjustments. To access an OSD function: 1. Either click a function key field at the top of the main screen, or press a function key on the keyboard. 2.
Chapter 4. OSD Operation F2: LIST This function lets you broaden or narrow the scope of which ports the OSD displays on the main screen. The submenu choices and their meanings are given in the table below. Choice Meaning ALL Lists all of the ports on the installation that have been set accessible by the administrator for the current logged in user. QUICK VIEW Lists only the ports that have been selected as quick view ports (see SET QUICK VIEW PORTS, page 39).
CL5708I / CL5716I User Manual F3: SET This function allows the administrator and each user to set up his own working environment. A separate profile for each is stored by the OSD and is activated according to the username that was provided during login. To change a setting: 1. Double-click it; or move the highlight bar to it, then press [Enter]. 2. After you select an item, a submenu with further choices appears.
Chapter 4. OSD Operation (Continued from previous page.) Setting SCAN–SKIP MODE Function Selects which computers will be accessed under skip mode (see F5 SKP, page 41), and Auto Scan mode (see F7 SCAN, page 43.
CL5708I / CL5716I User Manual F4: ADM F4 is an administrator only function. It allows the administrator to configure and control the overall operation of the OSD. To change a setting double-click it, or use the up and down arrow keys to move the highlight bar to it then press [Enter]. After you select an item, a submenu with further choices to select from appears. Double-click an item, or move the highlight bar to it then press [Enter].
Chapter 4. OSD Operation Setting Function RESTORE DEFAULT VALUES This function is used to undo all changes and return the setup to the original factory default settings (see OSD FACTORY DEFAULT SETTINGS, page 235) except for the port name list, username and password information, which are saved. CLEAR THE NAME LIST This function clears the port name list. ACTIVATE BEEPER Choices are Y (on), or N (off).
CL5708I / CL5716I User Manual Setting FIRMWARE UPGRADE Function In order to upgrade the CL5708I / CL5716I firmware (see page 191), you must first enable Firmware Upgrade mode with this setting. When you bring up this menu, the current firmware version levels are displayed. Select Y to enable Firmware Upgrade mode, or N to leave this menu without enabling it. SET KEYBOARD Sets the language for the computer keyboard attached to the KVM LANGUAGE port.
Chapter 4. OSD Operation F5: SKP Clicking the F5 field or pressing [F5] invokes Skip mode. This function enables you to easily skip backward or forward – switching the console focus from the currently active computer port to the previous or next available one. The selection of computers to be available for skip mode switching is made with the Scan–Skip mode setting under the F3: SET function (see page 36).
CL5708I / CL5716I User Manual F6: BRC F6 is an administrator only function. Clicking the F6 field, or pressing [F6], invokes Broadcast (BRC) mode. When this function is in effect, commands sent from the console are broadcast to all available computers on the installation. This function is particularly useful for operations that need to be performed on multiple computers, such as performing a system wide shutdown, installing or upgrading software, etc.
Chapter 4. OSD Operation F7: SCAN Clicking the F7 field or pressing [F7] invokes Auto Scan mode. This function allows you to automatically switch among the available computers at regular intervals so that you can monitor their activity without having to take the trouble of switching yourself. The selection of computers to be included for auto-scanning is made with the Scan–Skip mode setting under the F3: SET function (see page 37).
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Chapter 5 Keyboard Port Operation Hotkey Port Control Hotkey port control allows you to provide KVM focus to a particular computer directly from the keyboard.
CL5708I / CL5716I User Manual Invoke Hotkey Mode All hotkey operations begin by invoking Hotkey mode.1 There are two possible keystroke sequences to invoke Hotkey mode from the local console, and two alternate keystrokes to invoke Hokey mode from remote (WinClient/Java Client) sessions, though only one from each can be operational at any given time: Local Console The following operations are used to invoke Hotkey mode from the local console while accessing a port: Number Lock and Minus Keys 1.
Chapter 5. Keyboard Port Operation Remote Sessions The following operations are used to invoke Hotkey mode from remote WinClient/Java Client sessions while accessing a port: Scroll Lock 1. Press [Scroll Lock] [Scroll Lock]. [Scroll Lock] and then [Scroll Lock] Control 1. Press [Ctrl] [Ctrl]. [Ctrl] and then [Ctrl] When Hotkey mode is active: The toolbar appears at the upper left corner of the screen (see The Port Toolbar, page 172).
CL5708I / CL5716I User Manual Select the Active Port Each KVM port is assigned a port ID (see Port ID Numbering, page 27). You can directly access any computer on the installation with a hotkey combination that specifies the port ID of the KVM port that a computer is connected to. To access a computer using hotkeys: 1. Invoke hotkey mode with the [Num Lock] + [-] or [Ctrl] + [F12] combination. 2. Key in the port ID. The port ID numbers display on the command line as you key them in.
Chapter 5. Keyboard Port Operation Auto Scan Mode Auto Scan automatically switches, at regular intervals, among all the KVM ports that have been set as accessible under Scan–Skip Mode, so that their activity can be monitored automatically. See Scan–Skip Mode on page 37 for more information. Invoking Auto Scan: To start Auto Scan, key in the following Hotkey combination: 1. Invoke hotkey mode with the [Num Lock] + [-] or [Ctrl] + [F12] combination. 2. Press [A].
CL5708I / CL5716I User Manual Skip Mode This feature allows you to switch between computers in order to monitor them manually. You can dwell on a particular port for as long as you like – as opposed to auto-scanning, which automatically switches after a fixed interval. To invoke Skip mode, key in the following hotkey combination: 1. Invoke hotkey mode with the [Num Lock] + [-] or [Ctrl] + [F12] combination. 2. Key in [Arrow] Where [Arrow] refers to one of the arrow keys.
Chapter 5. Keyboard Port Operation Computer Keyboard / Mouse Reset If the keyboard or mouse cease to function on the computer connected to the currently selected port, you can perform a keyboard / mouse reset on the computer. This function is essentially the same as unplugging and replugging the keyboard and mouse on the target computer. To perform a computer keyboard / mouse reset, key in the following hotkey combination: 1. Invoke hotkey mode with the [Num Lock] + [-] or [Ctrl] + [F12] combination. 2.
CL5708I / CL5716I User Manual Quick Hotkey Control The Quick Hotkey (see HOTKEY, page 37) can be toggled between [Num Lock] + [-], and [Ctrl] + [F12]. To toggle the Quick Hotkey: 1. Invoke hotkey mode with the [Num Lock] + [-] or [Ctrl] + [F12] combination. 2. Press [H]. After you press [H], the command line displays HOTKEY HAS BEEN CHANGED for one second; then the message disappears and you automatically exit Hotkey mode.
Chapter 5. Keyboard Port Operation Port OS Control A port’s operating system can be changed to match that of the computer attached to the port. To change a port’s operating system, key in the following hotkey combination: 1. Invoke hotkey mode with the [Num Lock] + [-] or [Ctrl] + [F12] combination. 2.
CL5708I / CL5716I User Manual Restore Default Values This administrator only hotkey restores the CL5708I / CL5716I default values. See RESTORE DEFAULT VALUES, page 39. To restore the default values, key in the following hotkey combination: 1. Invoke hotkey mode with the [Num Lock] + [-] or [Ctrl] + [F12] combination. 2. Press [R]. 3. Press [Enter].
Chapter 5. Keyboard Port Operation Hotkey Summary Table [Num Lock] [A] [Enter] + [-] or [Q] [Enter] or [Ctrl] + [F12] Invokes Auto Scan mode. When Auto Scan mode is in effect, [P] or left-click pauses auto-scanning. When auto-scanning is paused, pressing any key or another left-click resumes auto-scanning. [B] Toggles the beeper on or off. [Esc] or [Spacebar] Exits hotkey mode.
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Chapter 6 Logging In Overview KVM over IP switches can be accessed from an Internet browser; a Windows application (AP) program; and a Java application (AP) program. No matter which access method you choose, the KVM over IP switch’s authentication procedure requires you to submit a valid username and password. If you supply invalid login information, the authentication routine will return an Invalid Username or Password, or Login Failed message.
CL5708I / CL5716I User Manual Browser Login KVM over IP switches can be accessed via an Internet browser running on any platform. To access the switch, do the following: 1. Open the browser and specify the IP address of the switch you want to access in the browser's location bar. Note: For security purposes, a login string may have been set by the administrator (see page 147 for details). If so, you must include a forward slash and the login string along with the IP address when you log in.
Chapter 6. Logging In Windows Client AP Login In some cases, the Administrator may not want the KVM over IP switch to be available via browser access. The Windows AP Client allows direct remote access to Windows systems users, without having to go through a browser (although you initially download the Windows AP Client program from the browser page – see Chapter 13, Download).
CL5708I / CL5716I User Manual The Windows Client AP Connection Screen A description of the Connection Screen is given in the following table: Item Menu Bar Description The Menu Bar contains two items: File and Help. The File Menu allows the operator to Create, Save, and Open user created Work files (see The File Menu, page 62). The Help Menu displays the WinClient AP version. Server List Each time the WinClient.
Chapter 6. Logging In Connecting – Windows Client AP To connect to a KVM over IP switch do the following: 1. From the Server List box, double-click the device that you wish to connect to. – Or – Specify its IP address and port number in the Server IP and Port input boxes. 2. Click Connect. The Login dialog box appears: 3. Key in a valid Username and Password, and then click OK. 4. Once you have been authenticated, the Switch to Remote View button becomes active.
CL5708I / CL5716I User Manual The File Menu The File Menu allows the operator to Create, Save, and Open user created Work files. A Work File consists of all the information specified in a Client session. This includes the Server List and Server IP list items, as well as the Hotkey settings. Whenever a user runs the Client program, it opens with the values contained in the current work file. The current work file consists of the values that were in effect the last time the program was closed.
Chapter 6. Logging In Java Client AP Login In those cases in which the Administrator does not want the KVM over IP switch to be available via browser access, but the local client users aren’t running Windows, the Java AP Client provides direct remote access to non-Windows systems users (although you initially download the Java AP Client program from the browser page – see Chapter 13, Download).
CL5708I / CL5716I User Manual The Java Client AP Connection Screen A description of the Connection Screen is given in the following table: Item Server List Description Each time the JavaClient.jar file is run, it searches the User's local LAN segment for KVM over IP switches, and lists whichever ones it finds in this box. If you want to connect to one of these units, double-click it. (See Connecting – Windows Client AP, page 61 for details.) Note: 1.
Chapter 6. Logging In Connecting – Java Client AP To connect to a KVM over IP switch do the following:: 1. From the Server List box, double-click the device that you wish to connect to. – Or – Specify its IP address and port number in the Server IP and Port input boxes. 2. Click Login The Login dialog box appears: 3. Key in a valid Username and Password, and then click OK. 4. Once you have been authenticated, the Remote View button becomes active.
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Chapter 7 The User Interface Overview Once you have successfully logged in, the KVM over IP switch’s user interface Main Page appears. The look of the page varies slightly, depending on which method you used to log in. Each of the interfaces is described in the sections that follow. The Web Browser Main Page To ensure multi-platform interoperability, access to the KVM over IP switches can be accomplished with most standard web browsers.
CL5708I / CL1516I User Manual Page Components The web page screen components are described in the table, below: No. Item Description 1 Tab Bar The tab bar contains the KVM over IP switch’s main operation categories. The items that appear in the tab bar are determined by the user’s type, and the authorization options that were selected when the user’s account was created. 2 Menu Bar The menu bar contains operational sub-categories that pertain to the item selected in the tab bar.
Chapter 7. The User Interface The Tab Bar The number and type of icons that appear on the Tab Bar at the top of the page are determined by the user’s type (Super Administrator, Administrator, User) and the permissions assigned when the user’s account was created. The functions associated with each of the icons are explained in the table below: Icon Function Port Access: The Port Access page is used to access and control the devices on the KVM over IP switch installation.
CL5708I / CL1516I User Manual The AP GUI Main Page With WinClient AP, and Java Client AP access, once users log in (see Logging In, page 57), the GUI Main Page comes up: The GUI Main Page is similar to that of the Web Browser. The differences between them are as follows: 1. The AP GUI version doesn’t have a menu bar below the tab bar; it has a series of tabs like a notebook, instead.
Chapter 7. The User Interface 4. There is an additional icon at the extreme right of the page: . Click this icon to close the GUI Main Page and go to the display of the last selected port. 5. The GUI can be navigated via the keyboard as shown in the table, below: Keys Action Ctrl + P Opens the Port Access page. Ctrl + U Opens the User Management page. Ctrl + C Opens the Device Management page. Ctrl + L Opens the Log page. Ctrl + M Opens the Maintenance page. Ctrl + D Opens the Download page.
CL5708I / CL1516I User Manual The Control Panel WinClient Control Panel Since the WinClient Control Panel (for the ActiveX Web Viewer and WinClient AP) contains the most complete functionality, this section describes the WinClient Control Panel. Although the Java Control Panel (for the Web Viewer and Java Client AP) does not enable all of the features that this one does, the functions that they do share are the same, and you can refer to the information described here when using it.
Chapter 7. The User Interface Right clicking in the text row area brings up a menu-style version of the toolbar. In addition, it allows you to select options for the Screen Mode, Zoom, Mouse Pointer, Mouse Sync Mode and Marco List (Macro List appears after a user macro is created). These functions are discussed in the sections that follow. To move the Control Panel to a different location on the screen, place the mouse pointer over the text row area, then click and drag.
CL5708I / CL1516I User Manual WinClient Control Panel Functions The Control Panel functions are described in the table below. Icon Function This is a toggle. Click to make the Control Panel persistent – i.e., it always displays on top of other screen elements. Click again to have it display normally. Click to bring up the Macros dialog box (see page 77 for details). Click to bring up the Video Options dialog box. Right-click to perform a quick Auto Sync (see Video Settings, page 83, for details).
Chapter 7. The User Interface Click to toggle Automatic or Manual mouse sync. When the selection is Automatic, a green √ appears on the icon. When the selection is Manual, a red X appears on the icon. See Mouse DynaSync Mode, page 94 for a complete explanation of this feature. Click to display a dropdown list of User macros in order to access and run macros more conveniently than using the Macros dialog box (see the Macros icon in the table above, and the Macros section on page 77).
CL5708I / CL1516I User Manual These icons show the Num Lock, Caps Lock, and Scroll Lock status of the remote computer. When the lock state is On, the LED is bright green and the lock hasp is closed. When the lock state is Off, the LED is dull green and the lock hasp is open. Click on the icon to toggle the status. Note: These icons and your local keyboard icons are in sync. Clicking an icon causes the corresponding LED on your keyboard to change accordingly.
Chapter 7. The User Interface Macros The Macros icon provides access to two functions found in the Macros dialog box: Hotkeys and User Macros. Each of these functions is described in the following sections. Hotkeys Various actions related to manipulating the remote server can be accomplished with hotkeys. The Hotkey Setup utility (accessed by clicking this icon), lets you configure which hotkeys perform the actions. The hotkeys that invoke an action are shown to the right of its name.
CL5708I / CL1516I User Manual An explanation of the Hotkey actions is given in the table below: Action Explanation Exit Remote Location Breaks the connection to the KVM over IP switch and returns you to local client computer operation. This is equivalent to clicking the Exit icon on the Control Panel. The default keys are F2, F3, F4. Adjust Video Brings up the Video Settings dialog box. This is equivalent to clicking the Video Settings icon on the Control Panel. The default keys are F5, F6, F7.
Chapter 7. The User Interface User Macros User Macros are created to perform specific actions on the remote server. To create the macro, do the following: 1. Select User Macros, then click Add. 2.
CL5708I / CL1516I User Manual 3. Click Record. The dialog box disappears, and a small panel appears at the top left of the screen: 4. Press the keys for the macro. To pause macro recording, click Pause. To resume, click Pause again. Clicking Show brings up a dialog box that lists each keystroke that you make, together with the amount of time each one takes: Clicking Cancel cancels all keystrokes. When you have finished, click Record. (This is the equivalent of clicking Done in Step 5.
Chapter 7. The User Interface 5. If you haven’t brought up the Show dialog, click Done when you have finished recording your macro. You return to the Macros dialog box with your system macro key presses displayed in the Macro column: 6. If you want to change any of the keystrokes, select the macro and click Edit. This brings up a dialog box similar to the one for Show. You can change the content of your keystrokes, change their order, etc. 7. Repeat the procedure for any other macros you wish to create.
CL5708I / CL1516I User Manual If you choose Play With Time Control, the macro waits for the amount of time between key presses that you took when you created it. Click on the arrow next to Play to make your choice. If you click Play without opening the list, the macro runs with the default choice (NoWait or TimeCtrl), which is shown in the Playback column. You can change the default choice by clicking on the current choice (NoWait in the screenshot above), and selecting the alternate choice. Note: 1.
Chapter 7. The User Interface Video Settings Clicking the Hammer icon on the Control Panel brings up the Basic Video Settings dialog box with basic settings. The options in the basic dialog box allow you to adjust the Screen Position, set Auto Sync, and slide the Performance bar setting.
CL5708I / CL1516I User Manual Advanced Video Settings The meanings of the video adjustment options are given in the table below: Options Usage Screen Position Adjust the horizontal and vertical position of the remote server window by Clicking the Arrow buttons. Auto Sync Click Auto Sync to have the vertical and horizontal offset values of the remote screen detected and automatically synchronized with the local screen. Note: 1.
Chapter 7. The User Interface Options RGB Usage Drag the slider bars to adjust the RGB (Red, Green, Blue) values. When a RGB value is increased, the RGB component of the image is correspondingly increased. If you enable Set to Grayscale, the remote video display is changed to grayscale. Clicking the Reset button brings the RGB settings back their default values. Gamma This section allows you to adjust the video display's gamma level.
CL5708I / CL1516I User Manual Options Detect Tolerance Usage This setting also relates to video quality. It governs detecting or ignoring pixel changes. A high setting can result in a lower quality display due to less data transfer. A lower setting will result in better video quality, but setting the threshold too low may allow too much data to be transferred, negatively impacting network performance.
Chapter 7. The User Interface Gamma Adjustment If it is necessary to correct the gamma level for the remote video display, use the Gamma function of the Video Settings dialog box. Under Advanced configuration, there are ten preset and four user-defined levels to choose from. Drop down the list box and choose the most suitable one.
CL5708I / CL1516I User Manual The Message Board The KVM over IP switch supports multiple user logins, which may cause access conflicts. To alleviate the problem, a message board has been provided, which allows users to communicate with each other: Button Bar The buttons on the Button Bar are toggles. Their actions are described in the table below: Button Action Enable/Disable Chat. When disabled, messages posted to the board are not displayed. The button is shadowed when Chat is disabled.
Chapter 7. The User Interface Message Display Panel Messages that users post to the board - as well as system messages - display in this panel. If you disable Chat, however, messages that get posted to the board won't appear. Compose Panel Key in the messages that you want to post to the board in this panel. Click Send, or press [Enter] to post the message to the board. User List Panel The names of all the logged in users are listed in this panel.
CL5708I / CL1516I User Manual Zoom The Zoom icon controls the zoom factor for the remote view window. Settings are as follows: Setting 100% Sizes and displays the remote view window at 100%. 75% Sizes and displays the remote view window at 75%. 50% Sizes and displays the remote view window at 50%. 25% Sizes and displays the remote view window at 25%. 1:1 90 Description Sizes and displays the remote view window at 100%.
Chapter 7. The User Interface The On-Screen Keyboard The KVM over IP switch supports an on-screen keyboard, available in multiple languages, with all the standard keys for each supported language. Click this icon to pop up the on-screen keyboard: One of the major advantages of the on-screen keyboard is that if the keyboard languages of the remote and local systems aren’t the same, you don’t have to change the configuration settings for either system.
CL5708I / CL1516I User Manual Selecting Platforms The On-screen Keyboard supports the Sun platform as well as the PC. To select the platform, do the following: 1. Click the down arrow next to the currently selected platform, to drop down the platform list. 2. Select the new platform from the list. Expanded Keyboard To display/hide the expanded keyboard keys, click the arrow to the right of the language list arrow.
Chapter 7. The User Interface Mouse Pointer Type KVM over IP switches offer a number of mouse pointer options when working in the remote display. Click this icon to select from the available choices: Note: 1. Before accessing a port, only Dual and Crosshairs are available for the Windows Viewers. Once the port is accessed, three pointers are available. 2. The Dot pointer is not available with the Java Client Viewer or the Java Client AP. 3.
CL5708I / CL1516I User Manual Mouse DynaSync Mode Synchronization of the local and remote mouse pointers is accomplished either automatically or manually. Automatic Mouse Synchronization (DynaSync) Mouse DynaSync provides automatic locked-in synching of the remote and local mouse pointers – eliminating the need to constantly resync the two movements.
Chapter 7. The User Interface Mac Considerations For Mac OS versions 10.4.11 or later, there is a second DynaSync setting to choose from. If the default Mouse DynaSync result is not satisfactory, try the Mac 2 setting.
CL5708I / CL1516I User Manual Control Panel Configuration Clicking the Control Panel icon brings up a dialog box that allows you to configure the items that appear on the Control Panel, as well as its graphical settings: The organization of the dialog box is described in the table, below: Item Description Customize Control Panel Allows you to select which icons display in the Control Panel. Check the ones you want to see, uncheck the ones you don’t want.
Chapter 7. The User Interface Item Screen Options Description If Full Screen Mode is enabled, the remote display fills the entire screen. If Full Screen Mode is not enabled, the remote display appears as a window on the local desktop. If the remote screen is larger than what is able to fit in the window, move the mouse pointer to the screen border that is closest to the area you want to view and the screen will scroll. If Keep Screen Size is enabled, the remote screen is not resized.
CL5708I / CL1516I User Manual The Java Control Panel The Java Client Viewer and Java Client AP Control Panel is similar to the one used by the WinClient: The major differences between them are: In the Macros dialog box, Toggle Mouse Display is not available. The Dot mouse pointer type is not available. In the Message Board, there is no Show/ Hide button to show or hide the user list.
Chapter 8 Port Access Overview When you log in to the switch, the Port Access page comes up with the KVM over IP switch’s KVM Connections page displayed.
CL5708I / CL5716I User Manual The Connections page is organized into several main areas. All the ports that a user is permitted to access are listed in the Sidebar at the left of the page. After selecting a port in the Sidebar, clicking entries on the menu bar (Browser GUI) or tab bar (AP GUI) opens information and configuration pages related to the item selected in the Sidebar.
Chapter 8. Port Access The Sidebar All KVM switches and their ports – are listed in a tree structure in the Sidebar at the left of the screen: The Sidebar Tree Structure The characteristics of the Sidebar tree structure are the following: Users are only allowed to see the devices and ports/outlets that they have access permission for. Ports and child devices can be nested under their parent devices. Click the + in front of a device to expand the tree and see the ports/outlets nested underneath it.
CL5708I / CL5716I User Manual To access and operate a port, double-click its icon. Port operation details are discussed in Chapter 14, Port Operation. Scan Scan is found at the bottom of the AP GUI Sidebar. It automatically switches among all the ports that are visible in the Sidebar (see Filter, below), at regular intervals, so that their activity can be monitored automatically. See Auto Scanning, page 174, for details. Note: This item doesn’t appear at the bottom of the Sidebar in the Browser version.
Chapter 8. Port Access Filter Filter allows you to control the number and type of ports that display in the Sidebar, as well as which ports get scanned when Auto Scan and Array Modes are invoked (see Scan and Array, above). When you click Filter, the bottom of the panel changes to look similar to the image, below: The meanings of the choices are explained in the following table: Choices All Explanation This is the default view.
CL5708I / CL5716I User Manual Sidebar Utilities The AP GUI version Port Access Connections page provides a convenient method to work with the Sidebar tree. When you right-click an item, a list with various options pops up: Note: The screenshot shows an example of just one of the pop-ups that can appear. The items that appear in the pop-up depend on whether you are logged in remotely or from a Local Console; what your user type is; and whether you selected a switch or a port.
Chapter 8. Port Access Port/Outlet Naming For convenience – especially in large installations with many devices – administrators and users with port configuration permission, can give each port a name. To assign, modify or delete a name, do the following: 1. Click once on the item you want to edit; wait a second; then click again. Note: 1. This is not a double-click. It involves two separate clicks. A double-click will switch you to the device attached to the port. 2.
CL5708I / CL5716I User Manual 3. When you have finished editing the name, press [Enter] or click anywhere outside of the input box to complete the operation.
Chapter 8. Port Access KVM Devices and Ports – Connections Page For KVM over IP switches, the Connections page displays port status information at the device level, and port connection configuration options at the port level. Device Level When a KVM over IP switch is selected in the Sidebar, the Connections page displays a list of ports for the device that the user is authorized to access or view. The following attributes are listed for each device: Port Number – the port’s number on the switch.
CL5708I / CL5716I User Manual Port Level When a port is selected in the Sidebar, the Connections page changes to display the port connection and configuration options: The screen is divided into three major panels, as described in the sections that follow. Status The Status Panel displays the port’s current status information, including whether the port is online or offline.
Chapter 8. Port Access Favorites The Favorites page is similar to a bookmarks feature. Ports that you frequently access can be saved in a list here. Simply open this page and select the port – rather than hunting for it in the Sidebar. This feature is especially handy on large, crowded installations: Adding a Favorite To add a port to the favorites, do the following: 1. Right click in the main panel; click Add Favorite. – or – Click Add at the bottom left of the main panel.
CL5708I / CL5716I User Manual 2. This will be a container to hold your port entries. Click inside the text entry box to erase Untitled Favorite and key in an appropriate name, then click on any empty space in the main panel. 3. To add a port: Drag it from the Sidebar and drop it onto the container – or – Right-click on it in the Sidebar; select Copy. Right-click on the container; select Paste.
Chapter 8. Port Access Modifying a Favorite To modify a Favorite, or one of the items contained in it, right-click on it, then select a choice from the popup menu that appears. To edit a Favorite’s name: Click on it once, wait a second, then click again. You can edit the name after the display changes to provide a text input box, This is the same procedure as the one described for port naming (see Port/Outlet Naming, page 105).
CL5708I / CL5716I User Manual User Preferences The User Preferences page allows users to set up their own, individual, working environments. The switch stores a separate configuration record for each user profile, and sets up the working configuration according to the Username that was keyed into the Login dialog box: The page settings are explained in the following table: Setting Function Language Selects the language that the interface displays in.
Chapter 8. Port Access Setting Function Scan Duration Determines how long the focus dwells on each port as it cycles through the selected ports in Auto Scan Mode (see Auto Scanning, page 174). Key in a value from 1—255 seconds. The default is 5 seconds; a setting of 0 disables the Scan function. Screen Blanker If there is no input from the console for the amount of time set with this function, the screen is blanked. Key in a value from 1—30 minutes. A setting of 0 disables this function.
CL5708I / CL5716I User Manual Sessions The Session page lets the administrator and users with User Management permissions see at a glance which users are currently logged into the KVM over IP switch, and provides information about each of their sessions. Note: 1. The Session page isn’t available for ordinary users. 2. Users with User Management permissions can only see the sessions of ordinary users. 3.
Chapter 8. Port Access Access Administrators use the Access page to set user access and configuration rights for ports. The Access page only appears for those users with User Management permissions. It isn’t available for other users. Port Level Browser GUI Interface If a port is chosen in the Sidebar, the Main panel looks similar to the one shown below: The port access settings are explained in the following table: Name Each port accessible to the user is listed under the Names column.
CL5708I / CL5716I User Manual Access Config 116 The Access column is where device access rights are set. To cycle through the choices, click the icon in the row that corresponds to the user you want to configure. The meanings of the icons are as follows Full Access The user can view the remote screen and can perform operations on the remote server from his keyboard and monitor. View Only The user can only view the remote screen; he cannot perform any operations on it.
Chapter 8. Port Access Port Level AP GUI Interface If a port is chosen in the Sidebar, the Main panel looks similar to the one below: The page is essentially the same as the one for the Browser GUI (see page 115), with the exception that there are filters at the top of the columns.
CL5708I / CL5716I User Manual Saving Changes Click the Save button at the lower right corner of the page to save any changes made on the Access page.
Chapter 8. Port Access Port Configuration Device Level When a device is selected in the Sidebar, there is one item available under Port Configuration on the Port Properties page: Occupy Timeout. The Occupy Timeout field sets a time threshold for users on ports whose Access Mode has been set to Occupy (see Access Mode, page 121). If there is no activity from the user occupying the port for the amount of time set here, the user is timed out and the port is released.
CL5708I / CL5716I User Manual Port Level Port Properties When a port is selected in the Sidebar, the Port Properties page looks similar to the one below: The Status panel provides information as to whether or not the port is online or offline; the Adapter cable used to connect the server (or other device) to the port; and the Adapter’s firmware level. The Properties panel allows you to make configuration settings for the selected port.
Chapter 8. Port Access An explanation of the configuration fields is given in the table, below: Field Access Mode Explanation Defines how the port is to be accessed when multiple users have logged on, as follows: Exclusive: The first user to switch to the port has exclusive control over the port. No other users can view the port. The Timeout function does not apply to ports which have this setting. Occupy: The first user to switch to the port has control over the port.
CL5708I / CL5716I User Manual Associated Links The Associated Links page provides a method of associating other ports on the same switch to the selected port. To associate a port with the currently selected one, click Add. In the dialog box that appears, key in the port’s number, then click OK. The port’s number and name appear in the main panel. To remove an unwanted associated port, select it in the main panel, then click Remove.
Chapter 9 User Management Overview When you select the User Management tab the screen comes up with the Users page displayed: Browser GUI AP GUI 123
CL5708I / CL5716I User Manual The page is organized into two main areas: the Sidebar at the left, and the large main panel at the right. Users appear in the panel at the left of the page. The large panel at the right provides more detailed information at-a-glance for each. In the Browser GUI, the sort order of the information displayed can be changed by clicking the main panel column headings.
Chapter 9. User Management Users The KVM over IP switch supports three types of user, as shown in the table, bellow: User Type Role Super Administrator Access and manage ports and devices. Manage Users. Configure the overall installation. Configure personal working environment. Administrator Access and manage authorized ports and devices. Manage Users. Configure personal working environment. User Access authorized ports and devices.
CL5708I / CL5716I User Manual 3. Enter the required information in the appropriate fields. A description of each of the fields is given in the table below: Field Description Username From 1 to16 characters are allowed depending on the Account Policy settings. See Account Policy, page 148. Password From 0 to16 characters are allowed depending on the Account Policy settings. See Account Policy, page 148. Confirm Password To be sure there is no mistake in the password, you are asked to enter it again.
Chapter 9. User Management Field Permissions Description Enabling Device Management allows a user to configure and control the settings for overall KVM over IP switch operations (see Device Management, page 133). Note: For ordinary users, in addition to enabling Device Management, Port Configuration, and Maintenance permissions, the user must also be given those rights for each device and port that he will be allowed to manage. See Device Assignment, page 130 for details.
CL5708I / CL5716I User Manual Field Status Description Status allows you to control the user’s account and access to the installation, as follows: Disable Account lets you suspend a user’s account without actually deleting it, so that it can be easily reinstated in the future. If you don’t want to limit the time scope of the account, select Account never expires; if you do want to limit the amount of time that the account remains in effect, select Account expires on, and key in the expiration date.
Chapter 9. User Management 7. Click Users in the Sidebar to return to the main screen. The new user appears in the Sidebar list and in the main panel, as well. The Sidebar Users list can expand and collapse. If the list is expanded, click the minus symbol ( – ) next to the Users icon to collapse it; if it is collapsed there is a plus symbol ( + ) next to the icon. Click the plus symbol to expand it. The icon for super administrators has two red bands; the icon for administrators has one black band.
CL5708I / CL5716I User Manual Device Assignment When a user logs in to the KVM over IP switch, the interface comes up with the Port Access page displayed. All the ports that the user is permitted to access are listed in the Sidebar at the left of the page. Access permissions for those ports and the devices connected to them are assigned on a port-by-port basis from the User list on the Sidebar of the User Management page.
Chapter 9. User Management 4. Make your permission settings for each port according to the information provided below: Name: Each port accessible to the user is listed under the Names column. Access: The Access column is where device access rights are set. Click the icon in the row that corresponds to the port you want to configure to cycle through the choices.
CL5708I / CL5716I User Manual Filters There are five filters at the top of the columns that allow you to expand or limit the scope of the ports that are displayed in the Name column, as described in the following table: Filter Name Description To filter on the port name, key in the name then press Enter. Only the ports whose names correspond to what you have keyed in appear in the list. Wildcards (? for single characters; * for multiple characters) and the keyword or are supported. E.g.
Chapter 10 Device Management KVM Devices Device Information The Device Management page opens with the top level KVM over IP switch selected in the Sidebar and the Device Information item selected on the menu bar: Browser GUI AP GUI 133
CL5708I / CL5716I User Manual General The General section of the Device Information page displays the name of the selected device, its firmware version and information about its network configuration. Note: The AP GUI version presents the same information as the Browser version. Scroll through the list to see the additional entries.
Chapter 10. Device Management Network The Network page is used to specify the network environment. Each of the elements on this page is described in the sections that follow.
CL5708I / CL5716I User Manual IP Installer The IP Installer is an external Windows-based utility for assigning IP addresses to the KVM over IP switch. Click one of the radio buttons to select Enable, View Only, or Disable for the IP Installer utility. See IP Installer, page 221, for IP Installer details. Note: 1. If you select View Only, you will be able to see the KVM over IP switch in the IP Installer’s Device List, but you will not be able to change the IP address. 2.
Chapter 10. Device Management IPv4 Settings IP Address: IPv4 is the traditional method of specifying IP addresses. The KVM over IP switch can either have its IP address assigned dynamically (DHCP), or it can be given a fixed IP address. For dynamic IP address assignment, select the Obtain IP address automatically [DHCP] radio button. (This is the default setting.
CL5708I / CL5716I User Manual IPv6 Settings IP Address: IPv6 is the new (128-bit) format for specifying IP addresses. (See IPv6, page 223 for further information.) The KVM over IP switch can either have its IPv6 address assigned dynamically (DHCP), or it can be given a fixed IP address. For dynamic IP address assignment, select the Obtain IP address automatically [DHCP] radio button. (This is the default setting.
Chapter 10. Device Management ANMS The ANMS (Advanced Network Management Settings) page is used to set up login authentication and authorization management from external sources. It is organized as a notebook with two tabs – each with a series of related panels, as described, below: Event Destination Log Server Important transactions that occur on the KVM over IP switch, such as logins and internal status messages, are kept in an automatically generated log file.
CL5708I / CL5716I User Manual Authentication RADIUS Settings To allow authentication and authorization for the KVM over IP switch through a RADIUS server, do the following: 1. Check Enable. 2. Fill in the IP addresses and service port numbers for the Preferred and Alternate RADIUS servers. You can use the IPv4 address, the IPv6 address or the domain name in the IP fields. 3. In the Timeout field, set the time in seconds that the KVM over IP switch waits for a RADIUS server reply before it times out. 4.
Chapter 10. Device Management Where xxxx represents the Username given to the user when the account was created on the KVM over IP switch. Use the same Username on both the RADIUS server and the KVM over IP switch. Use the same Group name on both the RADIUS server and the KVM over IP switch. Use the same Username/Group name on both the RADIUS server and the KVM over IP switch.
CL5708I / CL5716I User Manual On the LDAP / LDAPS server, Users can be authenticated with any of the following methods: With MS Active Directory schema. Without schema – Only the Usernames used on the KVM over IP switch are matched to the names on the LDAP / LDAPS server. User privileges are the same as the ones configured on the switch. Without schema – Only Groups in AD are matched. User privileges are the ones configured for the groups he belongs to on the switch.
Chapter 10. Device Management Security The Security page is divided into 7 main panels, as described in the sections that follow. Login Failures For increased security, the Login Failures section allows administrators to set policies governing what happens when a user fails to log in successfully. To set the Login Failures policy, check the Enable checkbox (the default is for Login Failures to be enabled).
CL5708I / CL5716I User Manual Filter IP and MAC Filtering IP and MAC Filters control access to the KVM over IP switch based on the IP and/or MAC addresses of the client computers attempting to connect. A maximum of 100 IP filters and 100 MAC filters are allowed. If any filters have been configured, they appear in the IP Filter and/or MAC Filter list boxes. To enable IP and/or MAC filtering, Click to put a check mark in the IP Filter Enable and/or MAC Filter Enable checkbox.
Chapter 10. Device Management Adding Filters To add an IP filter, do the following: 1. Click Add. A dialog box similar to the one below appears: 2. Specify whether you are filtering an IPv4 or IPv6 address. 3. Key the address you want to filter in the From: field. To filter a single IP address, click to put a check in the Single IP checkbox. To filter a continuous range of addresses, key in the end number of the range in the To: field. Note: This description is for the AP GUI.
CL5708I / CL5716I User Manual To add a MAC filter, do the following: 1. Click Add. A dialog box similar to the one below appears: 2. Specify the MAC address in the dialog box, then click OK. 3. Repeat these steps for any additional MAC addresses you want to filter.
Chapter 10. Device Management Login String The Login String entry field lets the super administrator specify a login string (in addition to the IP address) that users must add to the IP address when they access the KVM over IP switch with a browser. For example, if 192.168.0.126 were the IP address, and abcdefg were the login string, then the user would have to key in: 192.168.0.126/abcdefg Note: 1. Users must place a forward slash between the IP address and the string. 2.
CL5708I / CL5716I User Manual Account Policy In the Account Policy section, system administrators can set policies governing usernames and passwords. The meanings of the Account Policy entries are explained in the table below: Entry Explanation Minimum Username Length Sets the minimum number of characters required for a username. Acceptable values are from 1–16. The default is 6. Minimum Password Length Sets the minimum number of characters required for a password. Acceptable values are from 0–16.
Chapter 10. Device Management Encryption These flexible encryption alternatives for keyboard/mouse and video data let you choose any combination of DES; 3DES; AES; RC4; or a Random cycle of any or all of them. Enabling encryption affects system performance – no encryption offers the best performance; the greater the encryption the greater the adverse effect.
CL5708I / CL5716I User Manual Mode An explanation of the Mode items is given in the table, below: Item Explanation Enable ICMP If ICMP is enabled, the KVM over IP switch can be pinged. If it is not enabled, the device cannot be pinged. The default is Enabled. Enable Multiuser Operation Enabling Multiuser operation permits up to 32 users to log in at the same time to share the remote bus. If not enabled, only one user can log in at a time. The default is Enabled.
Chapter 10. Device Management Private Certificate When logging in over a secure (SSL) connection, a signed certificate is used to verify that the user is logging in to the intended site. For enhanced security, the Private Certificate section allows you to use your own private encryption key and signed certificate, rather than the default ATEN certificate.
CL5708I / CL5716I User Manual Certificate Signing Request The Certificate Signing Request (CSR) section provides an automated way of obtaining and installing a CA signed SSL server certificate. To perform this operation do the following: 1. Click Create CSR. The following dialog box appears: 2.
Chapter 10. Device Management 3. After filling in the form (all fields are required), click Create. A self-signed certificate based on the information you just provided is now stored on the KVM over IP switch. 4. Click Get CSR, and save the certificate file (csr.cer) to a convenient location on your computer This is the file that you give to the third party CA to apply for their signed SSL certificate. 5. After the CA sends you the certificate, save it to a convenient location on your computer.
CL5708I / CL5716I User Manual Date/Time The Date/Time dialog page sets the KVM over IP switch time parameters: Set the parameters according to the information below. Time Zone To establish the time zone that the KVM over IP switch is located in, drop down the Time Zone list and choose the city that most closely corresponds to where it is at. If your country or region employs Daylight Saving Time (Summer Time), check the corresponding checkbox.
Chapter 10. Device Management Date Select the month from the drop down listbox. Click < or > to move backward or forward by one year increments. In the calendar, click on the day. To set the time, use the 24 hour HH:MM:SS format. Click Set to save your settings. Network Time To have the time automatically synchronized to a network time server, do the following: 1. Check the Enable auto adjustment checkbox. 2.
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Chapter 11 Log Overview The KVM over IP switch logs all the events that take place on it. To view the contents of the log, click the Log tab.
CL5708I / CL5716I User Manual Log Information The Log Information page displays events that take place on the KVM over IP switch, and provides a breakdown of the time, the severity, the user, and a description of each one. You can change the sort order of the display by clicking on the column headings. The log file tracks a maximum of 512 events. When the limit is reached, the oldest events get discarded as new events come in. To record more than 512 events, see The Log Server, page 179.
Chapter 11. Log A description of the filter items is given in the table, below: Item Time Description This feature lets you filter for events that occurred at specific times, as follows: Today Only: Only the events for the current day are displayed. Start Date/Time: Filters for events from a specific date and time to the present. Put a check in the checkbox to bring up a calendar. Set the date and time that you want the filtering to start from.
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Chapter 12 Maintenance Overview The Maintenance function is used to upgrade firmware; backup and restore configuration and account information; send terminal commands, ping network devices; and restore default values.
CL5708I / CL5716I User Manual Firmware Upgrade As new versions of the iCard Firmware become available, they can be downloaded from our website and installed using this page. Check the website regularly to find the latest information and packages to update your KVM switch. Our website provides firmware upgrade packages that are specific for each device. The Mainboard Firmware can only be upgraded via the Firmware Upgrade Port (see The Firmware Upgrade Utility, page 191 for details).
Chapter 12. Maintenance Backup/Restore Selecting the Backup/Restore menu item gives you the ability to back up the switch’s configuration and user profile information: Backup To backup the device’s settings do the following: 1. In the Password field, key in a password for the file. Note: 1. Setting a password is optional. If you do not set one, the file can be restored without specifying a password. 2. If you do set a password, make a note of it, since you will need it to be able to restore the file. 2.
CL5708I / CL5716I User Manual Restore To restore a previous backup, do the following: 1. Click Browse; navigate to the file and select it. Note: If you renamed the file, you can leave the new name. There is no need to return it to its original name. 2. If you set a password when you created the file, key it in the Password field. 3. Select as many of the options that are presented as you wish to restore. 4. Click Restore.
Chapter 12. Maintenance Ping Host The Ping Host page allows you to ping a device to check its connection status on the network. Enter an IP address or Host Name in the text box and then click Ping to ping a device.
CL5708I / CL5716I User Manual System Operation The System Operation page lets you restore certain configuration changes that were made to the KVM over IP switch back to their original factory default values.
Chapter 13 Download Overview Download is used to download stand-alone AP versions of the Windows Client, the Java Client, and the Log Server: Click the program you want to download; save it to a convenient location on your hard disk, and run it from there.
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Chapter 14 Port Operation Overview After you have successfully logged in (see Logging In, page 57), the KVM over IP switch opens to the Port Access tab’s Connections page: Browser GUI AP GUI 169
CL5708I / CL5716I User Manual Note: 1. The WinClient and Java Client AP programs have a hidden Control Panel at the upper center of the screen that becomes visible when you mouse over it. The Browser version’s Control Panel only appears after you switch to a port. The Control Panel is discussed on page 72. 2. See KVM Devices and Ports – Connections Page, page 107 for details about the Port Access Connections page.
Chapter 14. Port Operation Connecting to a Port All the devices, ports, and outlets that a user is permitted to access are listed in the Sidebar at the left of the page. To connect to a port when a device is selected in the Sidebar, double click its icon in the Sidebar; or double click anywhere on its line entry in the main central panel; or select it in the main panel and click Connect at the bottom right of the page.
CL5708I / CL5716I User Manual The Port Toolbar The KVM over IP switch’s interface provides a toolbar to help you with port switching operations from within the captured port. To bring up the toolbar, tap the GUI Hotkey (Scroll Lock or Ctrl), twice. The toolbar appears at the upper left corner of the screen: Depending on the settings that were selected for ID Display (see page 112), the Port Number and/or the Port Name display at the right of the toolbar.
Chapter 14. Port Operation The Toolbar Icons The meanings of the toolbar icons are explained in the table below. Icon Purpose Click to skip to the first accessible port on the entire installation, without having to recall the Port Access page. Click to skip to the first accessible port previous to the current one, without having to recall the Port Access page. Click to begin Auto Scan Mode.
CL5708I / CL5716I User Manual Toolbar Hotkey Port Switching When the toolbar displays, you can use hotkeys to provide KVM focus to a port directly from the keyboard. The KVM over IP switch provides the following hotkey features: Going directly to a port by keying in its port number and clicking Enter. Auto Scanning Skip Mode Switching The hotkeys are: A and P for Auto Scanning; and the Arrow Keys for Skip Mode. Note: 1.
Chapter 14. Port Operation Pausing Auto Scan While you are in Auto Scan Mode, you can pause the scanning in order to keep the focus on a particular server by pressing P. During the time that Auto Scanning is paused, the S in front of the Port ID blinks On and Off. Pausing when you want to keep the focus on a particular server can be more convenient than exiting Auto Scan Mode because when you Resume scanning, you start from where you left off.
CL5708I / CL5716I User Manual Recalling the Port Access Page To dismiss the toolbar and bring back the Port Access page, do one of the following: Tap the GUI Hotkey once. From the toolbar, click the icon that recalls the Port Access page (see The Toolbar Icons, page 173). The toolbar closes, and the Port Access Page appears. GUI Hotkey Summary Table The following table presents a summary of the GUI Hotkey actions after you have accessed a port. See User Preferences, page 112 to set the GUI Hotkey. To.
Chapter 14. Port Operation Panel Array Mode Clicking the toolbar's Panel icon invokes Panel Array Mode. Under this mode, the screen divides into a grid of up to 42 panels: Each panel represents one of the switch’s ports beginning with Port 1 at the upper left, and going from left to right; top to bottom.
CL5708I / CL5716I User Manual Panel Array Toolbar The panel array toolbar provides shortcut navigation and control of the panel array. The toolbar can be dragged anywhere on the screen. Mousing over an icon brings up a “tooltip” that provides a short description of the icon’s function. The icon functions are described in the table below: Click and drag to move the toolbar. Note: This icon is only available with the Windows Clients. To move the Java Client toolbars, click on any empty space and drag.
Chapter 15 The Log Server The Windows-based Log Server is an administrative utility that records all the events that take place on selected KVM over IP switches and writes them to a searchable database. This chapter describes how to install and configure the Log Server. Installation 1. Log into the KVM over IP switch (see page 57). 2. Click the Download tab and download the Log Server AP program. 3.
CL5708I / CL5716I User Manual Starting Up To start the Log Server, either double click the program icon, or key in the full path to the program on the command line. The first time you run it, a screen similar to the one below appears: Note: 1. The MAC address of the Log Server computer must be specified in the ANMS settings – see Log Server, page 139. 2. The Log Server requires the Microsoft Jet OLEDB 4.0 driver. See The Log Server program does not run., page 218 if the program doesn’t start.
Chapter 15. The Log Server The Menu Bar The Menu bar consists of four items: Configure Events Options Help These are discussed in the sections that follow. Note: If the Menu Bar appears to be disabled, click in the List window to enable it. Configure The Configure menu contains three items: Add; Edit; and Delete. They are used to add new units to the List; edit the information for units already on the list; or delete units from the list. To add a unit to the list, click Add.
CL5708I / CL5716I User Manual A description of the fields is given in the table, below: Field Explanation Address This can either be the IP address of the computer the Log Server is running on, or its DNS name. Port The port number that was assigned to the Log Server under Device Management (see Log Server, page 139). Description This field is provided so that you can put in a descriptive reference for the unit to help identify it.
Chapter 15. The Log Server A description of the items is given in the table, below: Item Description New search This is one of three radio buttons that define the scope of the search. If it is selected, the search is performed on all the events in the database for the selected unit. Search last results This is a secondary search performed on the events that resulted from the previous search.
CL5708I / CL5716I User Manual Item Description End Time Select the time that you want the search to end at. Pattern Key in the pattern that you are searching for here. The multiple character wildcard (%) is supported. E.g., h%ds would match hands and hoods. Results Lists the events that contained matches for the search. Search Click this button to start the search. Print Click this button to print the search results. Export Click this button to save the search results to file.
Chapter 15. The Log Server Options Network Retry allows you to set the number of seconds that the Log Server should wait before attempting to connect if its previous attempt to connect failed. When you click this item, a dialog box, similar to the one below, appears: Key in the number of seconds, then click OK to finish. Help From the Help menu, click Contents to access the online Windows Help file. The help file contains instructions about how to setup, operation and troubleshoot the Log Server.
CL5708I / CL5716I User Manual The Log Server Main Screen Overview The Log Server Main Screen is divided into two main panels. The upper (List) panel lists all of the units that have been selected for the Log Server to track (see Configure, page 181). The lower (Event) panel displays the tick information for the currently selected unit. (If there are more than one unit, the selected unit is the one that is highlighted). To select a unit in the list, simply click on it.
Chapter 15. The Log Server The List Panel The List panel contains six fields: Field ID / State Explanation Shows the ID number of the device and determines whether the Log Server records the ticks for this unit, or not. If the ID checkbox is checked, the State field displays Recording, and the ticks are recorded. If the ID checkbox is not checked, the State field displays Paused, and the ticks are not recorded.
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Chapter 16 Keyboard Emulation Mac Keyboard The PC compatible (101/104 key) keyboard can emulate the functions of the Mac keyboard. The emulation mappings are listed in the table below.
CL5708I / CL5716I User Manual Sun Keyboard The PC compatible (101/104 key) keyboard can emulate the functions of the Sun keyboard when the Control key [Ctrl] is used in conjunction with other keys. The corresponding functions are shown in the table below.
Chapter 17 The Firmware Upgrade Utility Introduction The purpose of the Windows-based firmware upgrade utility is to provide an automated process for upgrading the CL5708I / CL5716I’s Mainboard Firmware and compatible adapter cable firmware. The program comes as part of a firmware upgrade package that is specific for each device. The CL5708I / CL5716I’s iCard Firmware can only be upgraded via the Browser or AP GUI (see Firmware Upgrade, page 162 for details).
CL5708I / CL5716I User Manual Preparation To prepare for the firmware upgrade, do the following: 1. Use the Firmware Upgrade Cable (provided with this unit), to connect a COM port on your computer to the Firmware Upgrade Port of your switch. Note: On a daisy chained installation, the chained stations will automatically receive the upgrade via the daisy chain cables. 2. Shut down all the computers, but not the stations, on the KVM installation. 3.
Chapter 17. The Firmware Upgrade Utility Starting the Upgrade To upgrade the firmware: 1. Run the downloaded firmware upgrade package file either by doubleclicking the file icon, or by opening a command line and entering the full path to it. The Firmware Upgrade Utility welcome screen appears: Note: The screens shown in this section are for reference only. The wording and layout of the actual screens put up by the Firmware Upgrade Utility may vary slightly from these examples. 2.
CL5708I / CL5716I User Manual The Firmware Upgrade Utility main screen appears. The devices capable of being upgraded are listed in the Device List panel: 4. Click Next to perform the upgrade. If you enabled Check Firmware Version, the utility compares the device's firmware level with that of the upgrade files. If it finds that the device's version is higher than the upgrade version, it brings up a dialog box informing you of the situation and gives you the option to continue or cancel.
Chapter 17. The Firmware Upgrade Utility Upgrade Succeeded After the upgrade has completed, a screen appears to inform you that the procedure was successful: Click Finish to close the firmware upgrade utility. Upgrade Failed If the Upgrade Succeeded screen doesn't appear, it means that the upgrade failed to complete successfully. See the next section, Firmware Upgrade Recovery, for how to proceed.
CL5708I / CL5716I User Manual Firmware Upgrade Recovery There are three conditions that call for firmware upgrade recovery: When a firmware upgrade is manually aborted. When the mainboard firmware upgrade fails. When the I/O firmware upgrade fails. To perform a firmware upgrade recovery, do the following: 1. Power off the switch. If it is part of a daisy chain, disconnect it from the chain. 2. Connect the Firmware Upgrade Cable to its Firmware Upgrade Port. 3.
Appendix Safety Instructions General This product is for indoor use only. Read all of these instructions. Save them for future reference. Follow all warnings and instructions marked on the device. Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result. Do not use the device near water. Do not place the device near, or over, radiators or heat registers.
CL5708I / CL5716I User Manual electrician to replace your obsolete outlet. Do not attempt to defeat the purpose of the grounding-type plug. Always follow your local/national wiring codes. Do not allow anything to rest on the power cord or cables. Route the power cord and cables so that they cannot be stepped on or tripped over. If an extension cord is used with this device make sure that the total of the ampere ratings of all products used on this cord does not exceed the extension cord ampere rating.
Appendix Rack Mounting Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack. Always load the rack from the bottom up, and load the heaviest item in the rack first. Make sure that the rack is level and stable before extending a device from the rack.
CL5708I / CL5716I User Manual Consignes de sécurité Général Ce produit est destiné exclusivement à une utilisation à l’intérieur. Veuillez lire la totalité de ces instructions. Conservez-les afin de pouvoir vous y référer ultérieurement. Respectez l’ensemble des avertissements et instructions inscrits sur l’appareil. Ne placez jamais l’unité sur une surface instable (chariot, pied, table, etc.). Si l’unité venait à tomber, elle serait gravement endommagée.
Appendix L’unité est équipée d’une fiche de terre à trois fils. Il s’agit d’une fonction de sécurité. Si vous ne parvenez pas à insérer la fiche dans la prise murale, contactez votre électricité afin qu’il remplace cette dernière qui doit être obsolète. N’essayez pas d’aller à l’encontre de l’objectif de la fiche de terre. Respectez toujours les codes de câblage en vigueur dans votre région/pays.
CL5708I / CL5716I User Manual N’essayez pas de réparer l’unité vous-même. Confiez toute opération de réparation à du personnel qualifié. Si les conditions suivantes se produisent, débranchez l’unité de la prise murale et amenez-la à un technicien qualifié pour la faire réparer: Le cordon d’alimentation ou la fiche ont été endommagés ou éraillés. Du liquide a été renversé dans l’unité. L’unité a été exposée à la pluie ou à l’eau. L’unité est tombée ou le boîtier a été endommagé.
Appendix Montage sur bâti Avant de travailler sur le bâti, assurez-vous que les stabilisateurs sont bien fixées sur le bâti, qu’ils sont étendus au sol et que tout le poids du bâti repose sur le sol. Installez les stabilisateurs avant et latéraux sur un même bâti ou bien les stabilisateurs avant si plusieurs bâtis sont réunis, avant de travailler sur le bâti. Chargez toujours le bâti de bas en haut et chargez l’élément le plus lourd en premier.
CL5708I / CL5716I User Manual Technical Support International For online technical support – including troubleshooting, documentation, and software updates: http://eservice.aten.com For telephone support, see Telephone Support, page iii: North America Email Support Online Technical Support support@aten-usa.com Troubleshooting Documentation Software Updates Telephone Support http://support.aten.
Appendix Specifications Function LCD Computer Connections CL5708I CL5708IM 17” CL5708IN 19” Direct 8 Max 128 (via Daisy-Chain) Port Selection Connectors OSD, Hotkeys, Pushbuttons External Console Port 1 x USB Type-A (Female) KVM Ports 8 x SPHD-15/17 (Female) Daisy Chain FW Upgrade Power 1 x USB Type-A (Female) Reset 1 x Semi-recessed Pushbutton Power 1 x Rocker Switch Firmware Upgrade 1 x Switch LCD Adjust 4 x Pushbutton LCD On/Off 1 x LED Pushbutton (Orange) Port Selection 2 x
CL5708I / CL5716I User Manual Function Power Consumption Environment Operating Temp. Storage Temp. Physical Properties Metal + Plastic Weight 17”: 13.49 kg 19”: 13.41 kg CL5716I 17” CL5716IN 19” Direct 16 Max 256 (via Daisy-Chain) OSD, Hotkeys, Pushbuttons External Console Port KVM Ports Daisy Chain FW Upgrade Power LAN USB 1.
Appendix Function LEDs CL5716I Online 16 (Orange) 10/100 Mbps Port ID 2 x 7-segment LED Display (Yellow) Station ID 2 x 7-segment LED Display (Yellow) Power Lock 1 (Dark Green) Num 1 (Green) Scroll 1 (Green) Keyboard / Mouse Video Local Remote Scan Interval (OSD Select) I/P Rating PS/2, USB 1280 x 1024 @ 75 Hz; DDC2B 1920 x 1200 @ 60 Hz 1–255 sec. 100–240 VAC, 50/60 Hz, 1 A Power Consumption Operating Temp. Storage Temp.
CL5708I / CL5716I User Manual Connection Tables The following tables indicate the relationship between the number of units and the number of computers that they control on a daisy chained installation. CL5708I to Compatible 8-Port Switches No. Computers No. Computers 1 1–8 9 65–72 2 9–16 10 73–80 3 17–24 11 81–88 4 25–32 12 89–96 5 33–40 13 97–104 6 41–48 14 105–112 7 49–56 15 113–120 8 57–64 16 121–128 CL5708I to Compatible 16-Port Switches 208 No. Computers No.
Appendix CL5716I to Compatible 8-Port Switches No. Computers No. Computers 1 1–16 9 73–80 2 17–24 10 81–88 3 25–32 11 89–96 4 33–40 12 97–104 5 41–48 13 105–112 6 49–56 14 113–120 7 57–64 15 121–128 8 65–72 16 129–136 CL5716I to Compatible 16-Port Switches No. Computers No.
CL5708I / CL5716I User Manual Supported KVM Switches The table below lists KVM switches that are compatible with the CL5708I / CL5716I and the type of expansion that they use. (KVM switches listed below are sold separately. Contact your dealer for details.
Appendix Troubleshooting General Operation Problem Resolution I am confused about which equipment the terms Local and Remote refer to. See Terminology, page xvi for details. Erratic Operation The KVM over IP switch needs to be started before any cascaded switches. 1. Make sure to power it on before powering on the switch. 2. If the cascaded switch was started before the KVM over IP switch, reset or restart the cascaded switch. Press and release the Reset switch (see Reset Switch, page 10).
CL5708I / CL5716I User Manual Problem Resolution The display on the client computer is distorted and performing an Autosync doesn’t resolve the problem. Switch ports to a port with a different resolution, then switch back. The Lock Key LEDs on the Control Panel don’t accurately reflect the actual locked status of my keyboard input. When you first connect, the LED display may not accurately reflect the LEDs on your keyboard.
Appendix Mouse Problems Problem Resolution Mouse and/or Keyboard not Unplug the cable(s) from the console port(s), then plug it/ responding. them back in. Mouse movement extremely slow There is too much data being transferred for your connection to keep up with. Lower the video quality (see Video Settings, page 83) so that less video data is transmitted. There are two mouse pointers after the remote server is accessed. You can select another pointer type. See Mouse Pointer Type, page 93 for details.
CL5708I / CL5716I User Manual Problem Resolution When I log in with my Sun system, the local and remote mouse pointers do not sync Automatic Mouse DynaSync sync only supports USB mice on Windows and Mac (G4 or higher) systems. You must sync the pointers manually. See Mouse DynaSync Mode, page 94, and Manual Mouse Synchronization, page 95, for further details. After doing the above, refer to Sun / Linux, page 227, under Additional Mouse Synchronization Procedures, page 226 for further steps to take.
Appendix The WinClient ActiveX Viewer and the WinClient AP Problem Resolution My CL5708I / CL5716I units don’t show up in the Server List window when I start the WinClient AP program. Only units whose Access Port settings for Program (see page 135) match the number specified for Port in the Server area of this dialog box appear in the Server List window. Make sure that your entry for Port matches the entry you have specified for Program on the Device Management Network page.
CL5708I / CL5716I User Manual The Java Applet and Java Client AP Problem I can't connect to the KVM over IP switch. Resolution 1. The latest Java version must be installed on your client computer. 2. Check if you need to specify the Program port along with the IP address. See Java Client AP Login, page 63 for details 3. Close Java reopen it, and try again. I have installed the latest Java JRE, but I am having performance and stability problems.
Appendix Sun Systems Problem Resolution Video display problems with The display resolution should be set to 1024 x 768 @ HDB15 interface systems 60Hz: (e.g. Sun Blade 1000 Under Text Mode: servers).* Go to OK mode and issue the following commands: setenv output-device screen:r1024x768x60 reset-all Under XWindow: 1. Open a console and issue the following command: m64config -res 1024x768x60 2. Log out 3.
CL5708I / CL5716I User Manual The Log Server Problem The Log Server program does not run. Resolution The Log Server requires the Microsoft Jet OLEDB 4.0 driver in order to access the database. This driver is automatically installed with Windows ME, 2000 and XP. For Windows 98 or NT, you will have to go to the Microsoft download site: http://www.microsoft.com and do a search for MDAC to retrieve the driver file: MDAC 2.7 RTM Refresh (2.70.9001.
Appendix By default, Internet Explorer 6 and some versions of Internet Explorer 5.x use the High security level for the Restricted sites zone and Microsoft Windows Server 2003 uses the High security level for both the Restricted sites zone and the Internet zone. To enable Active Scripting, ActiveX controls, and Java applets, follow these steps: a) Start Internet Explorer. b) On the Tools menu, click Internet Options. c) In the Internet Options dialog box, click Security. d) Click Default Level.
CL5708I / CL5716I User Manual 4. Delete all the temporary Internet-related files To remove all the temporary Internet related files from your client computer, follow these steps: a) Start Internet Explorer. b) On the Tools menu, click Internet Options. c) Click the General tab. d) Under Temporary Internet files, click Settings. e) Click Delete Files. f) Click OK. g) Click Delete Cookies. h) Click OK. i) Under History, click Clear History, and then click Yes. j) Click OK. 5.
Appendix IP Address Determination If you are an administrator logging in for the first time, you need to access the KVM over IP switch in order to give it an IP address that users can connect to. There are three methods to choose from. In each case, your client computer must be on the same network segment as the KVM over IP switch. After you have connected and logged in you can give the KVM over IP switch its fixed network address. (See Network, page 135.
CL5708I / CL5716I User Manual 3. Select the KVM over IP switch in the Device List. Note: 1. If the list is empty, or your device doesn't appear, click Enumerate to refresh the Device List. 2. If there is more than one device in the list, use the MAC address to pick the one you want. The KVM over IP switch’s MAC address is located on its bottom panel. 4. Use the drop-down menu to select the Protocol (IPv4 or IPv6) and then configure the IP settings below. 5.
Appendix IPv6 At present, the KVM over IP switch supports three IPv6 address protocols: Link Local IPv6 Address, IPv6 Stateless Autoconfiguration, and Stateful Autoconfiguration (DHCPv6). Link Local IPv6 Address At power on, the KVM over IP switch is automatically configured with a Link Local IPv6 Address (for example, fe80::210:74ff:fe61:1ef). To find out what the Link Local IPv6 Address is, log in with the KVM over IP switch’s IPv4 address and open the Device Management → Device Information page.
CL5708I / CL5716I User Manual IPv6 Stateless Autoconfiguration If the KVM over IP switch’s network environment contains a device (such as a router) that supports the IPv6 Stateless Autoconfiguration function, the KVM over IP switch can obtain its prefix information from that device in order to generate its IPv6 address. For example, 2001::74ff:fe6e:59. As above, the address is displayed in the General list box of the Device Management → Device Information page (see page 133).
Appendix Port Forwarding For devices located behind a router, port forwarding allows the router to pass data coming in over a specific port to a specific device. By setting the port forwarding parameters, you tell the router which device to send the data that comes in over a particular port to. For example, if the KVM over IP switch connected to a particular router has an IP address of 192.168.1.
CL5708I / CL5716I User Manual Additional Mouse Synchronization Procedures If you use Manual Mouse Synchronization, you should perform the following operations on the servers that connect to the switch. Note: 1. These procedures are to be performed on the servers attached to the switch’s ports - not on the client computer you are using to access the KVM over IP switch. 2. In order for the local and remote mice to synchronize, you must use the generic mouse driver supplied with the Windows operating system.
Appendix 2. Windows XP / Windows Server 2003: a) Open the Mouse Properties dialog box (Control Panel → Mouse) b) Click the Pointer Options tab c) Set the mouse speed to the middle position (6 units in from the left) d) Disable Enhance Pointer Precision 3. Windows ME: Set the mouse speed to the middle position; disable mouse acceleration (click Advanced to get the dialog box for this). 4. Windows NT / Windows 98 / Windows 95: Set the mouse speed to the slowest position.
CL5708I / CL5716I User Manual Additional Video Resolution Procedures If you are running Windows, and wish to use new refresh rates, do the following: 1. Open Control Panel → Display → Settings → Advanced → Monitor. 2. In the dialog box that comes up, make sure that the Hide modes that this monitor cannot display checkbox is unchecked. 3. Click the arrow at the right of the Screen refresh rate listbox, and select the refresh rate you want from the list that appears.
Appendix Trusted Certificates Overview When you try to log in to the device from your browser, a Security Alert message appears to inform you that the device’s certificate is not trusted, and asks if you want to proceed. The certificate can be trusted, but the alert is triggered because the certificate’s name is not found on Microsoft list of Trusted Authorities.
CL5708I / CL5716I User Manual Installing the Certificate To install the certificate, do the following: 1. In the Security Alert dialog box, click View Certificate. The Certificate Information dialog box appears: Note: There is a red and white X logo over the certificate to indicate that it is not trusted. 2. Click Install Certificate. 3. Follow the Installation Wizard to complete the installation. Unless you have a specific reason to choose otherwise, accept the default options. 4.
Appendix Certificate Trusted The certificate is now trusted: When you click View Certificate, you can see that the red and white X logo is no longer present – further indication that the certificate is trusted: 231
CL5708I / CL5716I User Manual Mismatch Considerations If the site name or IP address used for generating the certificate no longer matches the current address of the switch a mismatch warning occurs: You can click Yes to go on, or you can disable mismatch checking. To disable mismatch checking, do the following: 1. After the page you are logging in to comes up open the browser’s Tools menu; Select Internet Options → Advanced. 2.
Appendix Self-Signed Private Certificates If you wish to create your own self-signed encryption key and certificate, a free utility – openssl.exe – is available for download over the web at www.openssl.org. To create your private key and certificate do the following: 1. Go to the directory where you downloaded and extracted openssl.exe to. 2. Run openssl.exe with the following parameters: openssl req -new -newkey rsa:1024 -days 3653 -nodes -x509 -keyout CA.key -out CA.cer -config openssl.cnf Note: 1.
CL5708I / CL5716I User Manual Clear Login Information If you are unable to perform an Administrator login (because the Username and Password information has become corrupted, or you have forgotten it), you can clear the login information with the following procedure. 1. Power off the switch and remove the top cover from the unit chassis. 2. Short the jumper labeled Default Password on the switch's main board . 3. Power on the switch.
Appendix OSD Factory Default Settings The factory default settings are as follows: Setting OSD Hotkey Remote Hotkey Default [Num Lock] + [-] [Scroll Lock] [Scroll Lock] Port ID Display Position Upper Left Corner Port ID Display Duration 3 Seconds Port ID Display Mode Scan Duration Port Number plus the Port Name 5 Seconds Scan/Skip Mode All Screen Blanker 0 (Disabled) Logout Timeout 0 (Disabled) Beeper Accessible Ports Y (Activated) F (Full) for all users on all ports 235
CL5708I / CL5716I User Manual Optional Rack Mounting For convenience and flexibility, three optional rack mounting kits are available: A long bracket standard rack mounting kit for 68.0–110.0 cm racks; A short bracket Easy-Installation rack mount kit for 52.0–70.0 cm racks; A long bracket Easy-Installation rack mount kit for 68.0–110.0 cm racks.
Appendix 2. Attach the left and right easy-installation mounting rails to the inside of the rack. The flange that supports the switch will be to the inside. Rear Flange Slide Bar LEFT RAIL Rear Attachment Sliding Bracket Support Flange Rear Flange RIGHT RAIL a) Screw the front flanges to the rack first. b) Slide the bars with the rear flanges toward the rack until the flanges make contact with the rack, then screw the rear flanges to the rack. (Continues on next page.
CL5708I / CL5716I User Manual (Continued from previous page.) 3. Slide the switch onto the support flanges. Use the screws supplied with this package to loosely attach the front of the switch to the front of the rack (only tighten the screws part way). M4 x 6 Phillips Head Screw 4.
Appendix 5. Slide the switch open and closed a couple of times to be sure that it is properly aligned and operating smoothly. (See p. 21 for opening and closing procedures.) 6. After determining that the switch is properly lined up and operating correctly, finish up by fully tightening down the partially tightened front attachment screws inserted in step 3. Troubleshooting Overview Operation problems can be due to a variety of causes.
CL5708I / CL5716I User Manual Keyboard Invocation Keys Two dedicated keys are provided on the keyboard module to make it easy to invoke Hotkey mode and the OSD, as shown in the diagram, below : Note: These keys are toggles. Press them once to invoke the feature, press them again to exit. About SPHD Connectors This product uses SPHD connectors for its KVM and/or Console ports.
Appendix Limited Warranty ATEN warrants its hardware in the country of purchase against flaws in materials and workmanship for a Warranty Period of two [2] years (warranty period may vary in certain regions/countries) commencing on the date of original purchase. This warranty period includes the LCD panel of ATEN LCD KVM switches. Select products are warranted for an additional year (see A+ Warranty for further details). Cables and accessories are not covered by the Standard Warranty.
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Index A Access, 115 Access Ports, 136 Activate Beeper, 39 Active Port selecting, 48 Adding Users, 125 Additional Video Resolution Procedures, 228 ADM, 38 ANMS, 139 AP GUI, 70 Array, 102 Associated Links, 122 Authentication external, 139 Auto Scan Mode, 43, 49 Auto Scanning, 174 Exiting, 175 Invoking, 174 Invoking Auto Scan, 49 Pausing, 49, 175 Scan Interval, 174 Stopping, 49 Auto scanning, 102 B Backup, 163 Beeper, 39, 51 Hotkey Control, 52 BRC, 42 Broadcast Mode, 42 Browser Login, 58 C CC Management, 142
CL5708I / CL5716I User Manual Daisy chaining, 19 Date/Time, 154 Deleting user accounts, 129 Device Assignment, 130 Device Management ANMS, 139 Date/Time, 154 General, 134 KVM Devices, 133 Network, 135 Operating Mode, 134 Security, 143 Device Permissions assigning, 130 DNS Server, 137, 138 DynaSync, 94 E Easy installation rack mounting, 236 Edit Port Names, 38 Event Panel, 187 External authentication, 139 MAC, 144 Firmware upgrading, 161 Firmware Upgrade Main firmware, 162 Firmware upgrade enabling, 40 fi
Index Daisy chaining, 19 Single Stage, 16 Invalid login, 57 Invoking Hotkey Mode, 46 IP Address determination, 221 Filtering, 144 IP Installer, 136, 221 IPv4 Settings, 137 IPv6 Settings, 138 J Java Client AP Connecting, 65 Connection Screen, 64 Logging in, 63 K Keyboard On-Screen, 91 Keyboard Emulation Mac, 189 Sun, 190 Keyboard port operation, 45 Keyboard Reset, 51 KVM configuration, 107 L LCD Adjustment settings, 26 OSD configuration, 25 LDAP / LDAPS, 141 LIST, 35 List Panel, 187 Log, 157 filter, 158
CL5708I / CL5716I User Manual N Network page, 135 Network Time, 155 Network Transfer Rate, 138 O Online Registration, iii On-Screen Keyboard, 91 Opening the console, 21 Operating Mode, 134 Operating precautions, 23 Operating System set, 39 Optional rack mounting, 236 OSD Factory Default Settings, 235 Functions, 34 Hotkey, 31, 36 Main Screen, 32 Main Screen headings, 33 Navigation, 33 Overview, 31 Password, 31 OSD invocation key, 240 Outlet Naming, 105 P Panel array, 102 Panel Array Mode, 177, 218 Panel A
Index Requirements Operating systems, 7 Reset on exit, 166 Reset Station IDs, 39 Restarting, 24 Restore, 163 Restore default values, 39 Restore Values, 166 RoHS, ii S Safety instructions general, 197 rack mounting, 199 SCAN, 43 Scan, 102 Scan Duration, 36 Scan Mode, 43 SCAN/SKIP Mode, 37 Screen Blanker, 37 screen, refresh, 85 Security, 143 Login string, 147 Selecting the Active Port, 48 Self-signed certificates, 233 Sessions, 114 SET, 36 Logout Timeout, 38 Operating System, 39 Quick View Ports, 39 Sidebar
CL5708I / CL5716I User Manual Users Adding, 125 Deleting, 129 Managing, 125 Modifying, 129 V Video Resolution additional procedures, 228 Video Settings, 83 248 W Web Browser Main Page, 67 Windows Client Auto Scanning, 174 Message Board, 88 Windows Client AP Connecting, 61 Connection Screen, 60 File Menu, 62 Logging in, 59
