User manual

Appendix
239
The Java Applet and Java Client AP
Under Vista, after I open
the WinClient ActiveX
viewer and try to mount a
driver or removable disk, I
get a “Driver not ready”
message.
This is a result of Vista’s UAC (User Account Control).
There are two methods to resolve this problem:
1. If you are your client computer’s administrator, open
your browser by right clicking its icon and choosing Run
as... then choose to run the browser with the administra-
tor account.
2. If you are not your client computer’s administrator, you
must ask your client computer’s administrator to disable
UAC.
Problem Resolution
I can't connect to the KVM
Over the NET™ switch.
1. The latest Java version must be installed on your cli-
ent computer.
2. Check if you need to specify the Program port along
with the IP address. See Java Client AP Login,
page 42 for details
3. Close Java reopen it, and try again.
I have installed the latest
Java JRE, but I am having
performance and stability
problems.
There may be issues with the latest version because it is
so new. Try using a Java version that is one or two
versions earlier than the latest one.
After upgrading the
firmware, after logging in
with the Java Applet Viewer
or the Java Client AP, the
switch appears to still be
using the old firmware
version.
Log out. Delete your Java temporary internet files as
follows:
1. Open Control Panel
→ Java.
2. In the Temporary Internet Files section, click Settings.
3. In the Disk Space section, click Delete Files.
4. In the dialog box that comes up, click OK.
The national language
characters that I input do not
appear.
Change the keyboard language of your client computer to
English-UK.
Use the KVM Over the NET™ switch’s On-Screen
Keyboard and set the on-screen keyboard to the same
language that the other system is using. (See The On-
Screen Keyboard, page 76.)
Java performance
deteriorates.
Exit the program and start again.
Pressing the Windows Menu
key has no effect.
Java doesn't support the Windows Menu key.
When I try to Add a folder to
be mounted as a virtual
media drive, I can’t select
the folder. My only choice is
Desktop.
In the folder selection entry field, enter the root directory
of the folder you want to add. After that, the folders
contained under the root directory will display. You can
now navigate to the folder you want to select.
Problem Resolution