User`s guide

Troubleshooting 11
Reference
This chapter offers troubleshooting tips and provides customer-care,
warranty, and compliance information.
Troubleshooting
The following troubleshooting tips may help if you experience problems.
ATI’s documentation contains helpful installation/configuration tips and
other valuable feature information. Please contact your dealer for more
advanced troubleshooting information.
Video & TV Problems
Problem Possible Solution
Video is Unstable
or Only Black and
White
• Check that you are using the correct broadcast
standard format.
• Check the quality of your incoming TV signal on
another receiver; bad reception may be the cause.
• Try connecting your tuner directly to the cable TV or
antenna source. Too many splitters in the cable will
degrade the signal.
There is No Video
or Audio
• Ensure that your cable or antenna is connected.
• In the TV Video Settings page, ensure that the video
connector is set to the correct source.
• Check that the audio and video connectors are
securely plugged into the correct jacks.
• Check that your video card is securely seated in its slot.
Please refer to the user guide for the card location.
Video Recording
Stops
Unexpectedly
• Video files are typically very large; ensure that you
have sufficient disk space.
• Ensure that you are recording to the correct hard disk -
check the Record on Drive setting in the Media Center
by clicking on My TV, then Settings, then Recorder
which takes you to the Recorder Storage page.
• The maximum file size for the FAT32 file system is 4
Gigabytes.
• Disable screen savers while recording.
• Disable Power management while recording.