Installation guide

32
APPENDIX A: Troubleshooting
This chapter covers potential problems and the corresponding remedies.
A.1 Using LEDs to Diagnose Problems
The LEDs are useful aides for finding possible problem causes.
A.1.1 Power LED
The PWR LED on the front panel does not light up.
Steps Corrective Action
1 Make sure that the Disk Master’s power adaptor is connected to the
device and plugged in to an appropriate power source. Use only the
supplied power adaptor.
2 Check that the Disk Master and the power source are both turned
on and the device is receiving sufficient power.
3 Check the power
j
ack and verify.
4 If the error persists, you may have a hardware problem. In this
case, you should contact your vendor.
A.1.2 LED Link
The LAN LED on the front panel does not light up.
Steps Corrective Action
1 Check the Ethernet cable connections between the Disk Master and
the computer or hub.
2 Check for faulty Ethernet cables.
3 Make sure your computer’s Ethernet card is workin
g
properly.
4 If these steps fail to correct the problem, contact your local
distributor for assistance.
A.2 Login: Username and Password
I forgot my login username and/or password.
Steps Corrective Action
1 If you have chan
g
ed the password and have now for
g
otten it, you
will need to upload the default confi
g
uration file. This will erase all