User manual

PING Troubleshooting

This section discusses possible solutions using ping command to find your problem

if you can’t connect to the network.

1. Check if you have a valid IP address in the Checking Valid IP address

section.

2. Test if your TCP/IP works. Under MS-DOS (command prompt), type “ping

localhost”. If you didn’t receive a reply, then you need to re-install your

TCP/IP. Proceed to next step if you have receive replies.

3. Using the same procedure, try to ping your IP and your gateway IP. If any of

these fails, check the following:

• Your WLAN is connected and the utility icon is not red. Refer to FAQ

section if your icon is red.

• Check that your driver is correctly installed. Proceed to hardware

section to see if you required to re-install hardware driver or

software program.

• You are not behind a firewall. Check with your SA and ISP if you

have a valid address and if you are behind a firewall.