Specifications

2
Activity Description
2.3.1 Daily monitoring of Servers and troubleshooting. Resolving server operations problems,
like system ‘hang’, hard disk crash etc. and keeping a log of the same.
2.3.2 Re-installation of OS and other software, as & when required.
2.3.3 Package management - Installation of packages, upgrades and patches of OS and other
software, as and when provided by BBMB or OEM, Un-installation and maintenance of
packages, as and when required
2.3.4 Downloading of upgrades, bug fixes, updates, and patches of OS and other applications
running on servers from OEM web sites and installation of the same. Keeping a log for the
same.
2.3.5 Connectivity management - Creation of routes on servers to enable organization-wide
access, TCP/ IP management, Network troubleshooting
2.3.6 Creating/ modifying/ deleting users and groups, Adding, Removing users, Maintaining
password, shadow & group files, Creating Home directories
2.3.7 Overall performance monitoring and generation of logs every month.
2.3.8 Monitoring of CPU utilization, main memory, disk space usage, swap utilization, average
load, system’s network traffic etc. vis-à-vis thresholds using basic Server Management
tools available on servers else, the Service Provider may arrange tools for the same.
2.3.9 Performing quarterly system performance tuning for optimum performance – changing the
system configuration parameters and re-organizing the disk space etc.
2.3.10 Capacity planning on the servers.
2.3.11 Ensuring confidentiality of operations/services data/information.
2.3.12 Support for installation & smooth running of various applications running on these servers.
2.3.13 Hardware monitoring & other warnings.
2.4 Back-up & Restoration Services
2.4.1 Perform backup operations for the servers, as per defined backup strategy/ schedule, as
specified by BBMB.
2.4.2 Ensuring secure storage and handling of media to prevent data loss.
2.4.3 Conduct restoration drills with sample backed up data on a quarterly basis to confirm data
integrity.
2.4.4 Maintain log sheets of backups taken.
2.5 Asset Management
It will cover all the IT equipment at FM location of BBMB – Servers, Desktops, notebooks,
Printers, networking equipment, scanners, UPS, and any other IT equipment/ device & Software
assets, intimated to the vendor's representative.
Each hardware asset should be assigned a unique asset ID and visible mark/tag put on each
asset. The asset ID scheme would be uniform throughout the organization and as per ID
numbering scheme prepared by Service Provider and approved by BBMB.
Activity Description
2.5.1 Create hardware asset database by recording information like configuration details, serial
number, asset code, warranty details etc.
2.5.2 Record all installation of new machines, movement within site, changes in configuration of
machines.
2.5.3 Create Software inventory with information such as License, Version Numbers and
Registration Details thru Microsoft SMS.
2.5.4 Software License Management
2.5.5 Notifying BBMB on licensing contract renewal.
2.5.6 Create and maintain an updated list of users, assets assigned, e-mail addresses, mobile
numbers, contact phone nos. of all users.
2.6 Mail Management (Exchange 2010)
The email system is very critical in BBMB. The service provider will ensure that the mail servers
are up and running all the time and the communication is kept active and checked on priority.
Activity Description
2.6.1 Management of the Mail Servers
2.6.2 Install, configure and test client email software on all desktops and laptops.
2.6.3 Troubleshoot and rectify all email-related problems reported.
2.6.4 Assist the BBMB administrator for Creation, modification and deletion of email login
accounts as and when required.
2.6.5 Schedule emails data backups according to defined plan. Also verify the healthiness of
the data on backup media regularly.
2.7 Virus Management
The service provider has to ensure that entire BBMB networks, servers & PCs remain virus/ worm
free at all times.