Specifications

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TROUBLESHOOTING

Shadow Tracker ™ Professional

Premier Base - Help

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Administrator

Unprocessed GPS Files

If you are seeing downloads from certain Shadow Tracker 2000 Unit’s in the Premier Base Extractor

program, signified by exclamation points building across the Premier Base Extractor program

window, but are not able to view Historical data for that vehicle, then it may be that the files have been

placed in the Unprocessed folder. Unprocessed files can be viewed in the Administrator program. By

clicking on the file name in the Unprocessed Downloads list,

a message will display the reason why

the file did not process. The three most common reasons that a file does not process successfully are:

• The file contains no GPS data to process.

• The Tracking Unit has not been validated or added to the database.

• The Tracking Unit is not associated with a Vehicle Issue Record.

Contact ATTI Technical Support for help with identifying the cause of download errors. Once

the cause of the download error is identified, and the problem corrected, you can click on the

file name in the Unprocessed Downloads list, and click Re-Submit File. The file will be placed

back into the Processing folder where the Data Processor program will attempt to process the

file again. If the problem was corrected prior to resubmitting, the file will be processed into the

database, and upon completion the vehicles data will be available for viewing.

If these steps are not clear to you or you have any questions please contact ATTI Technical Support for help.

Tracking Units

Problem:

Tracking Unit LED will not turn on.

Solution:

• Make sure the DC Power Adapter is properly connected to the Tracking Unit.

• Make sure the DC Power Adapter is properly connected into the power port or cigarette

lighter socket in the vehicle.

• Check the fuse for the power port or cigarette lighter socket in the vehicle’s fuse box.

• If you are using a Direct Connect cable, make sure the in-line fuse is properly seated

and/or has not blown.

Problem:

Tracking Unit LED will not turn green. (Unable to obtain GPS acquisition)

Solution:

• Check GPS Antenna connection.

• Make sure the GPS Antenna cable is not crimped or cut.

• Reposition the antenna.