User Manual

3635
Troubleshooting
• “How do I reset the iD mixer application
to it’s default state?”
To reset the mixer application, quit the
iD app completely, then navigate to the
following folder and delete the state.xml file
(it will replenish upon a fresh launch of the
application)
Macintosh HD > User > Library > Application
Support > Audient > iD > state.xml
(C:) > Users > yourusername > AppData >
Roaming > Audient > iD > state.xml
Do not delete the parent folder as this will
also contain your iD mixer presets.
• “How do I make sure I have the latest
version of iD firmware/software?”
To check for the latest updates to the
iD desktop mixer application please visit:
www.audient.com/products/iD14
download the package and install.
You will be made aware of firmware
releases from the iD app when connected
to the internet. Please refer to page 10 in
this user manual for more information
regarding firmware update.
FAQs
For more information and bug support,
please search our online Help Centre which
can be found here:
www.audient.com/support
For technical support please create
a ticket in our online support system,
Zendesk which can also be found in the
support section of our website
(see link above).
TROUBLESHOOTING & FAQ
Troubleshooting
• “I have clocking issues which include
iD14 not locking to external ADAT
or SPDIF devices or operating at the
incorrect rate compared to my session”
If there is an issue with syncing of an
external device, the Status LED in the
System Panel will be red or yellow. If the
status light is red then iD14 cannot detect
a clock signal from an external device, and
yellow if it can detect a signal at the wrong
sample rate.
To change sample rate in OSX go to Audio
MIDI Setup found by navigating to the folder:
Macintosh HD > Applications > Utilities >
Audio MIDI Setup
Ensure that Audient iD14 is seen as an
audio device (Window Menu > Show Audio
Window).
Double check that an appropriate clock
source is selected (Internal for master
operation), ADAT or S/PDIF clock for
external slave operation. Ensure that you
see the correct sample rate displayed in
the Format drop-down menu.
If you are using Windows, go to the iD icon
in the system tray and right click on it. This
will bring up some settings including sample
rate. Alternatively you can alter these
setting in the Setup tab of the iD app.
Change the sample rate to match that of
the external ADAT device and session.
TROUBLESHOOTING & FAQ