User Manual

5352
Double check that an appropriate clock
source is selected (Internal for master
operation), ADAT or S/PDIF clock for
external slave operation. Ensure that you
see the correct sample rate displayed in
the Format drop-down menu.
If you are using Windows, go to the iD
icon in the system tray and right click
on it. This will bring up some settings
including sample rate. Alternatively you
can alter these setting in the Setup tab of
the iD app.
Change the sample rate to match that of
the external ADAT device and session.
Troubleshooting
• “I have clocking issues which include
iD44 not locking to external ADAT
or SPDIF devices or operating at
the incorrect rate compared to my
session”
If there is an issue with syncing of an
external device, the Status LED in the
System Panel will be red or yellow. If
the status light is red then iD44 cannot
detect a clock signal from an external
device, and yellow if it can detect a signal
at the wrong sample rate.
To change sample rate in OSX go to
Audio MIDI Setup found by navigating to
the folder:
Macintosh HD > Applications > Utilities >
Audio MIDI Setup
Ensure that Audient iD44 is seen as an
audio device (Window Menu > Show
Audio Window).
Troubleshooting
• “How do I reset the iD mixer
application to it’s default state?”
To reset the mixer application, quit the
iD app completely, then navigate to the
following folder and delete the state.xml
file (it will replenish upon a fresh launch
of the application)
Macintosh HD > User > Library >
Application Support > Audient > iD >
state.xml
(C:) > Users > yourusername > AppData
> Roaming > Audient > iD > state.xml
Do not delete the parent folder as this
will also contain your iD mixer presets.
• “How do I make sure I have the latest
version of iD firmware/software?”
To check for the latest updates to the
iD desktop mixer application please visit:
www.audient.com/products/iD44
download the package and install.
You will be made aware of firmware
releases from the iD app when
connected to the internet. Please refer
to earlier in this user manual for more
information regarding firmware update.
FAQs
For more information and bug support,
please search our online Help Centre
which can be found here:
audient.com/support
For technical support please create
a ticket in our online support system,
which can also be found in the
support section of our website
(see link above).
Troubleshooting Troubleshooting