Administrator’s Guide for the V Series Version 8.7 July 2007 Edition 3725-24475-002/A Version 8.
Trademark Information Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc. Global Management System™, MGC™, People+Content™, Polycom PathNavigator™, Polycom V500™, StereoSurround™, and V2IU™ are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product is protected by one or more U.S.
About this Guide The Administrator’s Guide for the V Series is for administrators who need to configure, customize, manage, and troubleshoot V series systems. This guide covers the Polycom® V500™ and V700 systems. Please read the V Series documentation before you install or operate the system. The following related documents for V Series systems are available at www.polycom.
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Contents 1 Introducing the V Series . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 V Series Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V500 Set-top System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V700 Desktop System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’s Guide for the V Series 3 Monitors and Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Connecting the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a V700 System as the Monitor for a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Monitor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 Adding Screen Saver Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 Adding a Screen Saver News Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9 Adding a Screen Saver Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’s Guide for the V Series Call Detail Report (CDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-6 Information in the CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-7 Call Detail Report Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-10 12 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . .
1 Introducing the V Series Your Polycom video conferencing system is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, your V Series system provides the essential tools your home or small business needs for video conferencing over broadband networks. V Series Models For technical specifications and detailed descriptions of features available for the V Series systems, please refer to the product literature at www.polycom.com.
Administrator’s Guide for the V Series V700 Desktop System The V700 system delivers high-quality, video communication in an all-in-one appliance that includes the camera, LCD screen, speakers, and microphone. Save space in your office by using the VGA cable to connect your computer to the system’s 17” high-resolution XGA display. Setting Up Your System Hardware This manual provides information to supplement the setup sheet provided with your system.
Introducing the V Series Positioning the System Position the system so that the camera does not face toward a window or other source of bright light. Positioning the V500 System To position the V500 system: ¾ Place the V500 system on top of your TV monitor. For optimal audio and video performance, locate the monitor within 5 to 10 feet (1.5 to 3 meters) away from the people in the call. . 3 - 10 ft.
Administrator’s Guide for the V Series If you need to place the system face-down to connect the cables, make sure that the camera does not touch the work surface. The weight of the system can damage the camera mount. Powering On the System Connect power and power on the system after you have connected the rest of the equipment that you will use with it. Do not use a power supply other than the one supplied with your system. Using the wrong power supply will void the warranty and may damage your system.
Introducing the V Series Powering On the V500 System The V500 system has an external power supply. To power on the V500 system: 1. Make sure you have connected all equipment to the system, and then connect the power cord to a wall outlet. 2. Power on the monitor. 3. Press the power switch located at the back of the system. Powering On the V700 System The V700 system has three power switches. To power on the V700 system: 1. Press the power switch near the connectors on the back of the system. 2.
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2 Networks This chapter provides information on network types used worldwide. Please note that not all network types are available in all countries. The ISDN network information only applies to the V500 system with the ISDN option. The IP network information applies to both versions of the V500 system and to the V700 system. Getting the Network Ready Before you begin configuring the network options, you must make sure your network is ready for video conferencing.
Administrator’s Guide for the V Series Configuring LAN Properties To configure LAN properties: 1. Go to System > Admin Settings > LAN Properties. 2. Configure these settings: Setting Description Connect to my LAN Specifies whether the system is part of the LAN. Host Name Specifies the system’s DNS name. Changing this setting causes the system to restart. Changing this setting causes the system to restart. IP Address Specifies how the system obtains an IP address.
Networks 3. Select and configure these settings: Setting Description DNS Servers Displays the DNS servers currently assigned to the system. If the system does not automatically obtain a DNS server address, enter up to four DNS servers here. Changing this setting causes the system to restart. Default Gateway Displays the gateway currently assigned to the system. If you are using a router for Internet access, the Default Gateway will be the router’s internal address.
Administrator’s Guide for the V Series Configuring IP Settings Specifying H.323 Settings If your network uses a gatekeeper, the system can automatically register its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address. To specify H.323 settings: 1. Go to System > Admin Settings > Network > IP > H.323 Settings. 2. Configure these settings on the H.323 Settings screen: Setting Description Display H.
Networks To configure the system to use a gatekeeper: 1. Go to System > Admin Settings > Network > IP > H.323 Settings. 2. Select and configure these settings on the Gatekeeper screen: Setting Description Use Gatekeeper Specifies whether to use a gatekeeper. Gateways and gatekeepers are required for calls between IP and ISDN. H.323 Name • Off — Calls do not use a gatekeeper. • Auto — System automatically finds an available gatekeeper. • Specify — Calls use the specified gatekeeper.
Administrator’s Guide for the V Series 3. Select to view the IP addresses for the current gatekeeper, the primary gatekeeper, and any alternate gatekeepers. Points to note about PathNavigator’s Conference on Demand feature: If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls. In order to place calls using PathNavigator, you need to: • Register your V Series system with PathNavigator.
Networks To configure the V500 system to use Avaya network features: 1. Go to System > Admin Settings > Network > IP > H.323 Settings > Next. Set Use Gatekeeper to Specify with PIN. Enter the H.323 Extension (E.164) provided by the ACM administrator. Enter the ACM IP address for Gatekeeper IP Address. Enter the Authentication PIN provided by the ACM administrator. 2. Go to System > Admin Settings > Network > IP > Call Preference. Set Enable H.239. 3.
Administrator’s Guide for the V Series Setting Description Number of Digits in DID Number Specifies the number of digits in the DID number. The national or regional dialing plan for your location determines the standard number of digits. For instance, the US standard is 7 digits. This setting is only available when Gateway Number Type is set to Direct Inward Dial. Number of Digits in Extension Specifies the number of digits in the extension. Your organization’s dial plan determines this number.
Networks Setting Description Registrar Server Specifies the name or IP address of the SIP Registrar Server. By default, the SIP signaling is sent to port 5060 on the registrar server. To specify a different port, add it to the address as shown here: 10.11.12.13:5070 Proxy Server Specifies the DNS name or IP address of the SIP Proxy Server. If you leave this field blank, no proxy server is used. By default, the SIP signaling is sent to port 5060 on the proxy server.
Administrator’s Guide for the V Series Integration with Microsoft Live Communications Server (LCS) V500 system integration with Microsoft LCS allows you to set up a list of LCS contacts, see if the contacts are online, and call them without knowing or remembering their addresses. Contacts appear in the directory and can also be displayed on the home screen. For more information about the contact list home screen, refer to Displaying Contacts on the Home Screen on page 7-5.
Networks To configure display options for contact list information: 1. Go to System > Admin Settings > Global Services > Directory Servers > Microsoft. You can also select the Microsoft LCS server icon at the top of the Directory screen. 2. Configure these settings: Setting Description User Name Specifies the user name created for your V500 system with the LCS server. Group Name Specifies the group name used for global directory entries in the local directory.
Administrator’s Guide for the V Series Setting Description Maximum Transmission Unit Size Specifies the Maximum Transmission Unit (MTU) size used in IP calls. If the video becomes blocky or network errors occur, packets may be too large; decrease the MTU. If the network is burdened with unnecessary overhead, packets may be too small; increase the MTU. • Auto — Allows the system to select the MTU size. Enable PVEC Allows the system to use PVEC (Polycom Video Error Concealment) if packet loss occurs.
Networks To set up the system to work with a firewall and NAT: 1. Go to System > Admin Settings > Network > IP > Firewall. 2. Configure these settings on the Firewall screen: Setting Description Fixed Ports Lets you specify whether to define the TCP and UDP ports. • If the firewall is not H.323 compatible, enable this setting. The V Series system assigns a range of ports starting with the TCP and UDP ports you specify. The system defaults to a range beginning with port 3230 for both TCP and UDP.
Administrator’s Guide for the V Series Setting Description NAT Public (WAN) Address Displays the address that callers from outside the LAN use to call your system. If you chose to configure the NAT manually, enter the NAT Public WAN Address here. NAT is H.323 Compatible Specifies that the system is behind a NAT that is capable of translating H.323 traffic. Address Displayed in Global Directory Lets you choose whether to display this system’s public or private address in the global directory.
Networks To use this traversal, V Series systems and firewalls must be configured as follows: • Enable firewall traversal on the V Series system. • Register the V Series system to an external V2IU Traversal Server Gateway that supports the H.460.18 and H.460.19 standards. • Make sure that firewalls being traversed allow V Series systems behind them to open outbound TCP and UDP connections.
Administrator’s Guide for the V Series When the BRI network interface... It means... Indicators are off • • • • No power to the system, or The system is not connected to the network, or The system is not receiving a clock signal from the network, or The system is restarting. Green indicator is on The system is receiving a clock signal from the network. Yellow indicator is on The system is able to make a call.
Networks 3. Select and configure these settings: Setting Description Area Code Specifies the area code for this system’s location. Directory Numbers Specifies the numbers assigned to the B1 and B2 channels for the BRI line. The two numbers for a line may be the same or different, depending on the switch protocol in use. Enable Specifies whether to enable the ISDN line. If you selected Standard ETSI Euro-ISDN protocol, you must enable the BRI line. 4.
Administrator’s Guide for the V Series Setting Description Enable SIP Allows the system to use SIP when connecting IP calls. Enable ISDN H.320 Allows the system to make ISDN calls. This selection is only available when the system has ISDN networking capability. V500 Enable Voice Over ISDN V500 If you have the ISDN option, this allows the system to make voice-only calls to phones connected to an ISDN network, such as an organization’s PBX.
Networks 4. Select settings: to go to the Preferred Speeds screens and configure these Setting Description Preferred Speed for Placing Calls Determines the speeds that will be used for calls from this system in either of these cases: • Call Quality is set to Auto on the home screen and Directory screen. • The Call Quality setting is not available for users. If the far-site system does not support the selected speed, the system automatically negotiates a lower speed.
Administrator’s Guide for the V Series To allow users to place an ISDN-to-IP call through a gateway (V500 Only): 1. If you want to allow users to place ISDN-to-IP calls through a gateway when dialing manually: a. Make sure Call Quality is enabled on the Home Screen Settings screen. This setting displays the Call Type selection on the Place a Call screen. b. On the Network Dialing screen, select IP Gateway next to ISDN in the Dialing Order.
3 Monitors and Cameras Connecting the Monitor You must connect a TV monitor to the V500 system. You can use either an NTSC or PAL monitor, depending on your system. You must use the same type of video connector on the V500 system as on the monitor. For example, if you use the S-video connector on the system, use the S-video connector on the monitor. Polycom recommends using S-video because it provides superior video quality.
Administrator’s Guide for the V Series Configuring Monitor Settings To configure the monitor: 1. Go to System > Admin Settings > Monitor. 2. Configure these settings: Setting Description Monitor (V500 only) Specifies the monitor’s aspect ratio: • 4:3 — Select if you are using a regular TV monitor. • 16:9 — Select if you are using a wide-screen monitor. Note: If you select 16:9 for the V500, you will also need to set up the monitor for full-screen display.
Monitors and Cameras Setting Description Quality Preference Specifies the bandwidth split for People and Content video. • Both—50% Content, 50% People • Content—90% Content, 10% People • People—10% Content, 90% People Notes: When you participate in a multipoint call, the system hosting the call determines the People and Content video rates, not the system sending the content.
Administrator’s Guide for the V Series Using Dual Monitor Emulation in a Call During calls using Dual Monitor Emulation without content, users can press the PIP button on the remote control to scroll through the following screen layouts: 1. Near and far sites, same size, side by side 2. Far site big, near site small 3. Near site big, far site small 4. Near site, full screen 5. Far site, full screen The last layout viewed is used for the next call.
Monitors and Cameras 4. When the colors look right on the test screen, press Near on the remote control to stop the color bars test and show video of the room. 5. If the color appears natural, you do not need to make further adjustments. If the color still needs adjustment, use the monitor’s controls to make small adjustments until the picture appears natural. Preventing Monitor Burn-In Monitors and V Series systems provide display settings to help prevent image burn-in.
Administrator’s Guide for the V Series Configuring Camera Settings To configure camera settings: 1. Go to System > Admin Settings > Camera. 2. Configure these settings: 3-6 Setting Description Backlight Compensation Specifies whether to have the camera automatically adjust for a light background. Backlight compensation is best used in situations where the subject appears darker than the background. Camera Brightness Specifies how much light is let into the camera’s iris.
4 Microphones and Speakers Connecting Speakers or Headphones You can connect desktop speakers to provide better audio for the V700 system if you place it in a large room, or you can connect headphones to listen to calls privately. The system’s speaker connector is on the system’s right side panel, and the headphone connector is on the front of the system. Refer to your system’s setup sheet for connection details.
Administrator’s Guide for the V Series Setting Description Treble Sets the volume level for the higher frequencies without changing the master audio volume. Mute Auto-Answer Calls Specifies whether to mute incoming calls. Enable Internal Ringer Specifies an additional ring tone when receiving an incoming call. The internal ringer is built into the system and alerts you to incoming calls. Incoming calls are muted by default until you press the Mute button on the remote control.
Microphones and Speakers 3. Select and configure these settings: Setting Description Master Audio Volume Sets the volume level for audio from the far site. Bass Sets the volume level for the lower frequencies without changing the master audio volume. Treble Sets the volume level for the higher frequencies without changing the master audio volume.
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5 Content and Closed Captions Configuring Content Display with People+Content IP People+Content IP is optional for the V Series system. It enables a presenter to show content from a computer to other sites in a video conference using only an IP network connection. The presenter can show PowerPoint® slides, web pages, spreadsheets, or any other type of content that runs from a computer. Supported resolutions include 640x480, 800x600, 1024x768, and 1280x1024.
Administrator’s Guide for the V Series To enable People+Content IP on a V Series system: 1. On a computer, open a web browser and go to the Polycom web site at http://www.polycom.com/support/video. 2. Enter your user login information to enter the web site, or click New User to create a new account, if needed. 3. Enter the license key you received when you purchased the People+Content IP option. 4. Enter the serial number of the V Series system onto which you want to install People+Content IP.
Content and Closed Captions Via the System’s Web Interface Closed captioners can provide captions from inside the conference room, or from a remote location, by entering the captions directly into the system’s web interface, as shown in the following diagram. The system’s web interface V Series System LAN LAN port To supply closed captions for a conference using the system’s web interface: 1. On a computer, open a web browser. 2.
Administrator’s Guide for the V Series To supply closed captions for a conference using a Telnet session: 1. On a computer, open a command line interface. 2. Start a Telnet session using the V Series system IP address and port 24, for example, telnet 10.11.12.13 24 . 3. Enter the command cc to start captioning. 4. Press Enter to send the text. 5. To stop sending closed captions, press Ctrl-Z.
6 Calling and Answering Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. To configure call settings: 1. Go to System > Admin Settings > General Settings > System Settings > Call Settings. 2. Configure these settings: Setting Description Maximum Time in Call Enter the maximum number of minutes allowed for call length.
Administrator’s Guide for the V Series Setting Description Call Detail Report Specifies whether to collect call data for the Call Detail Report and Recent Calls list. When selected, information about calls can be viewed through the system’s web interface and downloaded as a .csv file. Note: If this setting is disabled, applications such as the Polycom Global Management System will not be able to retrieve Call Detail Report (CDR) records.
Calling and Answering Configuring Directory Settings To configure system settings: 1. Go to System > Admin Settings > General Settings > System Settings > Directory. 2. Configure these settings: Setting Description System Name Enter or change the system name in this field. This name appears on the screen for the far site when you are making calls. Localized System Name Displays the localized system name, if you have entered one.
Administrator’s Guide for the V Series To create a localized system name using the system’s web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the system’s web interface. 3. Go to Admin Settings > General Settings > System Settings. 4. Enter the localized system name in the appropriate language field.
Calling and Answering To create a localized directory entry using the system’s web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the system’s web interface. 3. Go to Place a Call > Directory. Edit an entry to enter a localized directory entry name in the Localized Name field, and specify the language for the localized directory entry.
Administrator’s Guide for the V Series Setting the Dialing Rules If your system is connected to a private network and also to a public network, you may need to specify the codes and prefixes necessary for dialing other systems. To set the dialing rules: 1. Go to System > Admin Settings > Global Services > Dialing Rules. 2. Configure these settings: Setting Description Always Dial Area Code Specifies that calls to sites in the same area code must include the area code.
Calling and Answering To configure the V700 system for a streaming call: 1. Go to System > Admin Settings > Network > IP > Streaming. 2. Configure these settings: Setting Description Allow Streaming Specifies whether users can start streaming from the system by making the Start Streaming option available on the Utilities screen. Enable Streaming Announcement Specifies whether the names of users logged on to the streaming system are displayed on screen.
Administrator’s Guide for the V Series To view a streamed conference on the V700 system: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the system’s web interface. 3. Click Utilities > View a Meeting. 4. If prompted, enter the user name and password. The stream starts automatically. Participants must have the QuickTime player installed on their system to view the stream.
7 System Location, Appearance, and Tones Setting Date, Time, and Location You can update the system with regional settings, including the location-specific language and calling parameters. To set the date, time, and location: 1. Go to System > Admin Settings > General Settings > Location. 2. Configure these settings on the Location screen: Setting Description Country Specifies the country where the system is located.
Administrator’s Guide for the V Series 3. Select Setting Description Date Format and Time Format Specifies your format preference for the date and time display and lets you enter your local date and time. Display Time in Call Specifies the time display in a call: 4. Select 7-2 and configure these settings: • Elapsed Time – Displays the amount of time in the call. • Local Time – Displays the local time on the screen during a call. • Off – Time is not displayed.
System Location, Appearance, and Tones Customizing the Home Screen Designing the Home Screen Customize according to users’ needs, skill levels, and environments. Infrequent Users (Kiosk Mode) Provide a simple workspace so no training is needed: • Let users make calls to pre-defined numbers with one button click. • Include instructions on screen.
Administrator’s Guide for the V Series To design the home screen: 1. Go to System > Admin Settings > General Settings > Home Screen Settings. 2. Configure these settings: Setting Description Dialing Display Specifies which dialing option to display: Dialing entry field — Allows users to enter numbers manually. • Display marquee — Displays text in the dialing entry field. Can be used to display user instructions. Users cannot enter numbers manually when this option is selected.
System Location, Appearance, and Tones Setting Description Do Not Disturb Icon Allows users to set the system to automatically accept or ignore incoming calls using the Do Not Disturb button on the home screen. Call Detail Report Specifies whether to generate a report of all calls made with the system. When selected, all calls can be viewed through the system’s web interface and downloaded as a .csv file.
Administrator’s Guide for the V Series 4. Select to access the Sites screen. 5. Select Add and choose the sites to add from the directory. 6. Select either Speed Dial or Contacts as the name you want to appear on the button. To display the contact list home screen: 1. Go to System > Admin Settings > General > Home Screen Settings. 2. Select Contact List. Adding Marquee Text You can create marquee text to display in the dialing entry field on the home screen.
System Location, Appearance, and Tones Changing System Appearance Different user interface color schemes are available, allowing you to coordinate the system interface with the room décor. To change the system appearance: 1. Go to System > Admin Settings > General Settings > System Settings > Appearance. 2. Configure the color scheme. You can allow users to change color schemes by allowing user access to the User Settings screen.
Administrator’s Guide for the V Series To apply the video overlay: 1. Go to System > Admin Settings > General Settings > System Settings > Appearance. 2. Enter up to 20 English-only characters in the Overlay Name field. 3. Configure the color of the video overlay with the Overlay Theme setting. The default setting is None. Because the video overlay is displayed on top of the monitor image, portions of video or content might be obscured.
System Location, Appearance, and Tones To enter screen saver text: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the system’s web interface. 3. Enter your user name and remote access password, if a password has been established. 4. Click Utilities > Screen Saver and enter: — Screen Saver Text — Appears as scrolling text when the system is in sleep mode.
Administrator’s Guide for the V Series Adding a Screen Saver Logo You can customize the V Series system to display your own logo instead of the Polycom logo. To upload a screen saver logo: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the system’s web interface. 3. Enter the user name and remote access password, if a password has been established. 4.
8 Security Screens that Require the Room Password for Access The following illustration shows which screens require the room password. Admin Settings Diagnostics System Information Utilities User Settings General Access General Settings Network Monitor Camera Audio LAN Properties Global Services System Settings Directory Servers Home Screen Settings Dialing Rules Security SNMP Location Management Servers Options Account Validation IP H.
Administrator’s Guide for the V Series Configuring Security Options To set passwords and security options: 1. Go to System > Admin Settings > General Settings > Security. 2. Configure these settings on the Security screen: Setting Description Use Room Password for Remote Access Specifies whether the room password and remote access password are the same. Room Password Enter or change the room password.
Security 3. Select and configure these settings: Setting Description Enable Remote Access Specifies whether to allow remote access to the system by: • FTP • Web • Telnet • SNMP You may select any of these, or any combination of them. Note: The system restarts if you change the remote access settings. This setting does not deactivate the associated port, only the application. Use Web Access Port to disable the port.
Administrator’s Guide for the V Series Setting the Room and Remote Access Passwords You can set the room password to restrict who can configure system Admin Settings using the remote control. You can set the remote access password to restrict who can upgrade the V Series system software or perform other remote management from a computer. To set or change the room password: 1. Go to System > Admin Settings > General Settings > Security. 2. Enter or change the password.
Security Managing User Access to Settings and Features You can manage user access to settings and features by using passwords and by configuring the system to show only those options you want your users to see. To maintain this security level: You can allow users to: High Call only the numbers you specify on the home screen. (Kiosk mode) See Designing the Home Screen on page 7-3. Medium Place calls using the restrictions you specify for length of call, type of call, and use of the directory.
Administrator’s Guide for the V Series Enabling AES Encryption AES encryption is a standard feature on all V Series systems. When it is enabled, the system automatically encrypts calls to other systems that have AES encryption enabled. To enable AES encryption: ¾ 8-6 Go to System > Admin Settings > General Settings > Security and select AES Encryption.
9 Managing the System Remotely You can configure, manage, and monitor the system from a computer using the system’s web interface. You can also use the Polycom Global Management System or SNMP. • The system’s web interface requires only a web browser. • Polycom Global Management System requires the Global Management System application to be installed on your network. • SNMP requires network management software on your network management station.
Administrator’s Guide for the V Series To access the system using the system’s web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the system’s web interface. 3. If prompted, enter admin as the user name, and enter the remote access password. You can use the system’s web interface to configure all of the system settings except the remote management settings.
Managing the System Remotely Managing System Profiles with the System’s Web Interface Administrators managing systems that support multiple applications can change system settings quickly and easily using profiles. You can store a V Series system profile on a computer as a .csv file using the system’s web interface. There is no limit to the number of profiles you can save.
Administrator’s Guide for the V Series Sending a Message If you are experiencing difficulties with connectivity or audio, you may want to send a message to the system that you are managing. Only the near site can see the message; it is not broadcast to the far site in the call. To send a message via the system’s web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the system’s web interface. 3.
Managing the System Remotely Requiring an Account Number for Calls If your system is set up for use with the Global Management System, the system can prompt the user to enter an account number before placing a call. The account number is added to the Global Management System’s Call Detail Record (CDR) and the system’s local CDR file (localcdr.csv), and this information can be used for call tracking and billing purposes.
Administrator’s Guide for the V Series To configure Global Management contact information from the system’s web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the IP address of the system, for example, http://10.11.12.13, to go to the system’s web interface. 3. If prompted, enter admin as the user name, and enter the remote access password. 4. Go to Admin Settings > Global Services > My Information.
Managing the System Remotely Downloading MIBs In order to allow your SNMP management console application to resolve SNMP traps and display human-readable text descriptions for those traps, you need to install Polycom MIBs (Management Information Bases) on the computer you intend to use as your network management station. The MIBs are available for download from the system’s web interface. To download the Polycom MIBs: 1. On a computer, open a web browser. 2.
Administrator’s Guide for the V Series Setting Description Location Name Specifies the location of the system. System Description Specifies the type of video conferencing device. Console IP Address Specifies the IP address of the computer you intend to use as your network management station and to which SNMP traps will be sent. Keeping Your Software Current If you have Internet access and a software key, you can use the web-based Softupdate application to upgrade the V Series system software.
10 Control Devices Configuring Remote Control Behavior You can customize the behavior of the remote control to support the users’ environment. To configure remote control behavior: 1. Go to System > Admin Settings > General Settings > System Settings > Remote Control. 2. Configure these settings: Setting Description Keypad Audio Confirmation Specifies whether to play a voice confirmation of numbers selected with the remote control.
Administrator’s Guide for the V Series 10 - 2
11 Statistics and Diagnostics The V Series system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Diagnostic Screens The following Diagnostics screens are available on the system and in the web interface. Diagnostics System Status System Status Call Summary Call Statistics Call Status (system only) Call Statistics(2) Content Statistics Call Summary (system only) Network Near End Loop PING Trace Route V.
Administrator’s Guide for the V Series To access the Diagnostics screens on the system: ¾ Go to System > Diagnostics. To access the Diagnostics screens from the system’s web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the system’s web interface. 3. If prompted, enter admin as the user name, and enter the remote access password. 4. Click Diagnostics from any page in the system’s web interface.
Statistics and Diagnostics Call Statistics Diagnostic Screen Description Call Status (system only) Displays call type, data speed, and number dialed for the current call. You can highlight the spheres on this screen to see the number dialed, the relevant status code, and details of any errors. In ISDN calls, this screen also displays connection status for each channel. Selecting a channel call progress indicator displays its ISDN number.
Administrator’s Guide for the V Series Network Diagnostic Screen Description Near End Loop Tests the system’s audio and video circuitry, camera and monitor. The monitor displays the video and plays the audio that would be sent to the far site in a call. This test is not available when you are in a call. PING Tests whether the system can establish contact with a far-site IP address that you specify.
Statistics and Diagnostics Audio Diagnostic Screen Description Speaker Test Tests the audio cable connections. A 473 Hz audio tone indicates that the local audio connections are correct. If you run the test from the system during a call, the far site will also hear the tone. If you run the test from the system’s web interface during a call, the people at the site you are testing will hear the tone, but you will not. Audio Meter Measures the strength of audio signals from the system’s microphone.
Administrator’s Guide for the V Series Recent Calls When the Call Detail Report setting is enabled, Recent Calls shows a list of up to 99 calls made by the system. It includes the following information: • Site name or number • Date and time • Call in or out The Recent Calls list shows incoming and outgoing calls that connect, as well as outgoing calls that do not connect. If Do Not Disturb has been enabled, any incoming calls attempted by other sites will not be listed.
Statistics and Diagnostics To view and download the CDR via the system’s web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address (for example, http://10.11.12.13) to go to the system’s web interface. 3. Enter admin as the user name, and the remote access password, if a password has been established. 4. Click Utilities > Call Detail Report to view the details of the file. 5. Click Save and then specify a location on your computer to save the file.
Administrator’s Guide for the V Series Data Description Call Rate The bandwidth negotiated with the far site. System Manufacturer The name of the system manufacturer, model, and software version, if they can be determined. Call Direction In — For calls received. Out — For calls placed from the system. 11 - 8 Conference ID A number given to each conference. A conference can include more than one far site, so there may be more than one row with the same conference ID.
Statistics and Diagnostics Data Description Average Percent of Packet Loss (Tx) The combined average of the percentage of both audio and video packets transmitted that were lost during the 5 seconds preceding the moment at which a sample was taken. This value does not report a cumulative average for the entire H.323 call. However, it does report an average of the sampled values.
Administrator’s Guide for the V Series Call Detail Report Archives Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then automatically archives the CDR and creates a new CDR file. If an archive is already present, the new archive overwrites it. The CDR starts with Row 1, but the conference numbers continue from the file most recently archived. Conference numbering restarts at 1 after the system assigns conference number 100,000.
12 Troubleshooting Placing a Test Call When you finish configuring the system, you can use one of the sample numbers in the directory to test your setup. To place a test call: 1. On the Place a Call screen, select Directory. 2. Select Group. 3. Select Sample Sites and highlight a location. 4. Press Call on the remote control. You can also find a list of worldwide numbers that you can use to test your V Series system at www.polycom.com/videotest.
Administrator’s Guide for the V Series Enabling Basic Mode Basic Mode is a limited operating mode that uses H.261 for video and G.711 for audio. It provides administrators with a workaround for interoperability issues that cannot be solved using other methods. The Basic Mode setting stays in effect until you change it. Basic Mode disables many system features such as content sharing, far-site camera control, and advanced audio and video algorithms.
Troubleshooting Power and Start-up Symptom Problem Corrective action The system does not start or respond in any way. The power switch is off. Turn on the power switches for the system and all equipment connected to it. Note: The V700 system has three power switches. The power cord is not connected. Make sure the power pack is connected to a power outlet, and that its power cords are seated securely. The power outlet is not active, or the system’s power supply is not operating properly.
Administrator’s Guide for the V Series Controls Symptom Problem Corrective action The system does not respond to the remote control. No, low, or dead batteries in the remote control. Install three AAA batteries in the remote control. The batteries are installed incorrectly in the remote control. Insert the batteries in the correct +/- position. The room lights operate in the 38 Khz range and interfere with the remote control signals.
Troubleshooting Access to Screens and Systems Symptom Problem Corrective action Cannot navigate to Admin screens — System button is not displayed. The home screen is not configured to display the System button. Press the button on the remote and select System at the end of the help message, or access the system remotely using the system’s web interface, FTP, Telnet, or SNMP. From the system’s web interface, you can add the System button back to the home screen.
Administrator’s Guide for the V Series Symptom Problem Corrective action Cannot manage the system remotely. You have not entered the correct password. Enter the correct user name and remote access password. Note: For web access, the user name is admin, and the default password is the unit’s serial number. Too many managers are logged into the system. Only five system managers are allowed at any one time. To log everyone out, restart your system.
Troubleshooting Symptom Problem Corrective action ISDN: Line Status icons do not go away so video calls cannot be made. The system is not connected to an ISDN. Check the ISDN line connections. The ISDN number is entered incorrectly. Check the ISDN numbers with your service provider. The ISDN line is provisioned incorrectly by the ISDN service provider. Check that your ISDN line is provisioned for Voice/Data. The V500 system is in an unknown state.
Administrator’s Guide for the V Series Symptom Problem Corrective action Error message occurs when placing an ISDN (H.230) call. An ISDN cause code is received from the ISDN line. Try the call again. The highest-numbered channel did not connect. The system cannot make a call if this channel does not connect. Be sure you are calling the correct number. The number may need to include: For more information, see Q.850 Cause Codes on page D-4.
Troubleshooting Symptom Problem Corrective action Cannot select the desired speeds for BONDING calls from the speed selection. Speeds do not show when selecting the speed icon. 1. Go to Admin Settings > Network > Call Preference and select four times to go to the Call Speeds screen. 2. Select the desired call speeds. Call streaming to the Web does not work. You may be attempting to stream to a different subnet and the router is not set to allow multicasting.
Administrator’s Guide for the V Series Symptom Problem Corrective action The people at your site show up in silhouette in the PIP. The camera is pointing toward a source of bright light, such as a window. If it is practical to do so, have the call participants sit in a location where there is no light source behind them. Otherwise, go to Admin Settings > Camera and select Backlight Compensation. No content can be sent in an H.331 call. The systems are configured with H.
Troubleshooting Symptom Problem Corrective action Picture is slow or jerky. The system is receiving video that includes a large amount of motion. A background with less motion provides a better, smoother video picture. Too many network line transmission errors. Check the error count on the Diagnostics > Call Statistics screen to verify this. Try the call again, possibly at a lower network speed. Only one 64 kbps channel is connecting in your call. Check the ISDN number of the far site.
Administrator’s Guide for the V Series Audio Symptom Problem Corrective action No audio at your site. The far site is muted. Look for the far site Mute icon. Ask the far site to unmute the microphone. Note: The far site’s microphone may be muted even if you do not see a far site Mute icon. The volume may be turned all the way down. Use the remote control to turn up the volume. Check the monitor’s volume setting. Check the system’s audio output using the Speaker Test under Diagnostics > Audio.
Troubleshooting Symptom Problem Corrective action Not enough volume during a call. The people at the far site are too far from the microphone. Ask the people at the far site to move closer to the microphone. The volume is set too low on the system. Turn up the volume using the remote control. The volume is set too low on the monitor. Turn up the volume on your monitor. Sound effects such as the incoming call ring are too loud or too soft. The sound effects volume is not set at desired level.
Administrator’s Guide for the V Series Symptom Problem Corrective action The home screen shows “0.0.0.0” as the system’s IP address. The LAN cable is not connected. Check the LAN cable connection to the LAN port on the system. The system was configured for a static IP address of 0.0.0.0. Go to System > Admin Settings > LAN Properties and correct the IP address settings. The system is configured for DHCP, and no DHCP server is available or responding on the network.
A System Back Panel Views V500 System Back Panel This illustration identifies the system’s back panel connectors.
Administrator’s Guide for the V Series V700 System Connector Panel The connectors face downward on the V700 system. This is a view from underneath the system.
B Port Usage You may need this information when you configure your network equipment for video conferencing. The following table shows IP port usage. Port Function 80-Static TCP HTTP interface (optional) 389-Static TCP ILS registration (LDAP) 1503-Static TCP T.120 1718-Static TCP Gatekeeper discovery (must be bidirectional) 1719-Static TCP Gatekeeper RAS (must be bidirectional) 1720-Static TCP H.
Administrator’s Guide for the V Series The following table shows Global Management System port usage.
C Cables The following table gives information about the cables shipped with the V500 system. For information about the cables that ship with the V700 system, refer to the Setting up the V700 System document. Cable Part number and length LAN cable 2457-08343-001 Orange RJ-45 12 ft (3.6 m) [Maximum approved length: 100 ft (30 m)] Composite video cable 2457-08674-001 Triple RCA with S-video 6 ft (1.8m) If you have the ISDN option on the V500 system, you can also attach a BRI cable.
Administrator’s Guide for the V Series LAN Cable 3 WIRING COLOR CODE STANDARDS: (WIRE/STRIPE) P1 P2 PIN # PIN # 3.35" 1 CONN. RJ-45 ( x2 ) PIN 8 AT&T 258A/268B 1 1 WHITE/ORANGE 2 2 ORANGE/WHITE 3 3 WHITE/GREEN 4 4 BLUE/WHITE 5 5 6 6 GREEN/WHITE 7 7 WHITE/BROWN 8 8 BROWN/WHITE PIN 8 P1 P2 CABLE, 8 COND, 24 AWG, BLACK PVC JACKET CATEGORY 5, TWISTED PAIR MINIMUN OF 2 TWISTS PER INCH. WHITE/BLUE 12 FEET +/- 3" NOTES: (UNLESS OTHERWISE SPECIFIED).
D PathNavigator Error Codes and Q.850 Cause Codes PathNavigator Error Codes The following table lists PathNavigator error codes. Code Cause Description 150 No Network Resources The network does not have enough resources to complete your call. Try calling at a lower rate, or try the call again later. 151 No Network Resources The network does not have enough resources to complete your call. Try calling at a lower rate, or try the call again later.
Administrator’s Guide for the V Series D-2 Code Cause Description 157 Gatekeeper Problems Your call could not be completed because of an internal error in the gatekeeper or system. Contact the gatekeeper or system vendor for assistance. 158 Gatekeeper Problems Your call could not be completed due to gatekeeper problems. Try the call again later. 159 System Not Registered with Gatekeeper Your system must be registered with the gatekeeper before you can place a call.
PathNavigator Error Codes and Q.850 Cause Codes Code Cause Description 203 Call Rejected The far site system did not accept the call. Check the calling information and try again. 204 Connection Problem Your call cannot be completed because the far-end system is not compatible with the H.323 communication standards used by this system. 208 Invalid Address The address you entered is not valid. Check the calling information and try again. 221 Far Site Busy The system you called is busy.
Administrator’s Guide for the V Series Code Cause Description 621 Invalid Address The address you entered is not valid. Check the calling information and try again. 626 Invalid Address The address you entered is not valid. Check the calling information and try again. 627 Invalid Address The address you entered is not valid. Check the calling information and try again. 648 No Network Resources The network does not have the necessary resources to complete your call. Try the call again later.
PathNavigator Error Codes and Q.850 Cause Codes Code Cause Definition 16 Normal call clearing The originator or receiver of the call has requested that it be cleared. 17 User busy All B channels are in use; the called system acknowledges the connection request, but is unable to accept the call. 18 No user responding The destination equipment does not respond to the call, so the connection cannot be completed.
Administrator’s Guide for the V Series D-6 Code Cause Definition 42 Switching equipment congestion The destination cannot be reached because the network switching equipment is temporarily overloaded. 43 Access information discarded The requested access information cannot be provided by the network. The diagnostic message may explain the problem. 44 Requested circuit/channel not available The remote equipment cannot provide the requested channel. This may be temporary.
PathNavigator Error Codes and Q.850 Cause Codes Code Cause Definition 79 Service or option not available, unspecified The network or remote equipment is unable to provide the requested service option for an unspecified reason. This might be a subscription problem. 81 Invalid call reference value The remote equipment received a call with a call reference that is not currently in use on the user-network interface.
Administrator’s Guide for the V Series D-8 Code Cause Definition 98 Message incompatible with call state or message type nonexistent The equipment received a message that is not valid in the current call state. Cause 98 is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provider. 99 Information element nonexistent or not implemented The equipment received a message that includes information elements which were not recognized.
Regulatory Notices Important Safeguards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical extension cords with a current rating at least equal to that of the system. • Always disconnect the system from power before cleaning and servicing and when not in use. • Do not spray liquids directly onto the system when cleaning.
Administrator’s Guide for the V Series License Restrictions THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM, INC. OR ITS LICENSORS. Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and/or resellers who have entered into a Sublicense Agreement.
Regulatory Notices Warranty Information EXCLUSIONS. Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: • Failure to follow Polycom's installation, operation, or maintenance instructions. • Unauthorized product modification or alteration. • Unauthorized use of common carrier communication services accessed through the product.
Administrator’s Guide for the V Series Regulatory Notices Warning This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures. USA and Canadian Regulatory Notices FCC Notice Class A Digital Device or Peripheral This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Regulatory Notices Regulatory Notices FCC compliant telephone cords and modular plugs are provided with this equipment. This equipment is designed to be connected to the telephone network or premises’ wiring using a compatible modular jack, which is Part 68 compliant. See installation instructions for details. WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call.
Administrator’s Guide for the V Series Regulatory Notices Mexico Regulatory Notices EEA Regulatory Notices CE Mark R & TTE Directive This Polycom system has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX. Declaration of Conformity: Hereby, Polycom Ltd.
Regulatory Notices Regulatory Notices Declaração de Conformidade: Através da presente, a Polycom Ltd. declara que este Polycom system se encontra em conformidade com os requisitos essenciais e outras disposições relevantes da Directiva 1999/5/CE. Declaración de conformidad: Por la presente declaración, Polycom Ltd. declara que este Polycom system cumple los requisitos esenciales y otras cláusulas importantes de la directiva 1999/5/CE. Överensstämmelseförklaring: Polycom Ltd.
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Index A access allowing 7-4, 8-3 levels 7-3, 8-5 limiting 8-2, 8-3, 8-4 remote 8-3 access code, ISDN, for international calls 7-1 account number 9-5, 11-7 address default gateway 2-3 IP 2-2 WINS server 2-3 Address Displayed in Global Directory (setting) 2-14 addresses console IP 9-8 directory, displaying 2-14 DNS server 2-3 Global Directory Server 6-5 IP multicast 6-7 IP, displaying 7-4 ISDN, displaying 7-4 NAT public (WAN) 2-14 primary gatekeeper 2-5 SIP proxy server 2-9 SIP registrar server 2-9 AES Encryp
Administrator’s Guide for the V Series brightness, camera 3-6 burn-in prevention for monitors 3-4 C cable connections A-1, A-2 descriptions C-1 drawings C-1 monitor (drawing) C-2 calendar, accessing with the remote control 10-1 call answering mode 6-2 auto-answer 6-1 bonding 12-8 dialing display 7-4 do not disturb 7-5 elapsed time, displaying 7-2 list of recent calls 7-5 progress indicators 12-7, 12-8 quality, troubleshooting 12-10, 12-11 settings, configuring 6-1 statistics 11-3 status 11-3 status tools 1
Index Contact List (setting) 7-4 content displaying 5-1 Country (setting) 7-1 Country Code (setting) 2-7, 7-1 customizing home screen 7-3 workspace 7-3 D data collaboration 2-17, 5-1 date and time, displaying 7-4 Date Format (setting) 7-2 daylight saving time adjustment 7-2 Default Gateway (setting) 2-3 DHCP 2-2 diagnostics 11-5 audio meter 11-5 color bar test 3-4, 11-4 IP connectivity tests 11-4 near end loop 11-4 network and call status tools 11-2 reset and restart 11-5 Dial 1+ for all USA Calls (setting
Administrator’s Guide for the V Series error concealment, PVEC 2-12 error indications, troubleshooting 12-13 error messages 12-6, 12-8 extensions E.164 2-4, 2-5, 2-7 entering on home screen 7-4 H.
Index IP address multicast 6-7 primary gatekeeper 2-5 unicast, of streaming server 6-7 IP Address (setting) 2-2 IP Multicast Address (setting) 6-7 IP or ISDN Information (setting) 7-4 IP precedence 2-11 ISDN allowing ISDN calls 2-18 configuring network connection 2-16 configuring network interface 2-16 connecting 2-15 dialing rules 6-6 enabling ISDN line 2-17 numbers, displaying 7-4 preparing network 2-1 SPIDs 2-17 switch protocol 2-17 troubleshooting 12-7, 12-8 voice over 2-18 ISDN International Access Co
Administrator’s Guide for the V Series multipoint calls using PathNavigator 2-5 Mute Auto-Answer Calls (setting) 4-2 muting, auto-answer calls 4-2 My Contacts list 7-5 My Information (screen) 9-6 N name displaying in directory 6-5 far-site system 6-2 H.323 2-4, 2-5 host (DNS) 2-2 SIP 2-8 system 2-5, 6-3, 7-4 NAT configuring 2-13 configuring properties 2-12 NAT Configuration (setting) 2-13 NAT is H.
Index profile managing 9-3 storing 9-3 uploading 9-3 protocol ISDN switch 2-16, 2-17 Proxy Server (setting) 2-9, 2-10 Q quality call 12-10, 12-11 Quality of Service (screen) 2-11 R RAS200I Lotus Sametime or Lotus Notes 2-9 rear panel view V500 A-1 V700 A-2 Recent Calls accessing with the remote control 10-1 recent calls button 6-2 button on home screen 7-5 calls not listed 11-6 list 11-6 See also Call Detail Report (CDR) viewing 11-6 Recent Calls (setting) 6-2, 7-5 registering with Global Directory Server
Administrator’s Guide for the V Series SIP Settings (screen) 2-8 site buttons, adding 7-5 site considerations 1-3 Sites (screen) 7-6 Sites (setting) 7-5 Snap Button Option (setting) 10-1 Snapshot Timeout (setting) 3-2 SNMP access, controlling 8-3 configuring for SNMP management 9-7 setting up 9-6 Softupdate 9-8 software version 12-14 software, upgrading 9-8 sound effects volume 4-1, 4-2 Sound Effects Volume (setting) 4-1, 4-2 speakers desktop, for V700 4-1 Speed (setting) 6-7 speed dial 7-5 speed, call 2-1
Index U UDP specifying fixed ports 2-13 UDP Ports (setting) 2-13 uLaw 2-16 upgrading software 9-8 UPnP 2-13 Use Gatekeeper (setting) 2-5 Use PathNavigator for Multipoint Calls (setting) 2-5 Use Room Password for Remote Access (setting) 8-2 Use the Following IP Address (setting) 2-2 User Alert Tones (setting) 4-1, 4-2 User Name (setting) 2-10, 2-11 User Name, SIP 2-8 user settings allowing access 8-3 backlight compensation 3-6 color schemes 7-7 list of 8-5 managing access 8-5 PIP 3-2 User Settings (screen),
Administrator’s Guide for the V Series Index–10
