Owner's Manual
Table Of Contents
- User Manual (Firmware Rev2000 compatible version)
- About Firmware Update
- Introduction
- Safety precautions
- Notes on use
- About water-resistant (drip-proof) performance
- For a more comfortable Bluetooth® communication experience
- Part names and functions
- Charging the battery
- Connecting via Bluetooth
- Connecting via Bluetooth
- Using the product
- Indicator lamps on the headphones
- Voice guidance
- Cleaning
- Eartips
- Troubleshooting
- Specifications
- Quick Start Guide
- Caution Guide
- For a more enjoyable Bluetooth® product experience
- Battery Disposal
- Disposal of Old Electrical & Electronic Equipment (Applicable In European countries with separate collection systems) product
- Statement of Compliance
22
Troubleshooting
Problem Solution
Sound is distorted / Noise is
heard / Sound cuts out.
• Turn down the volume.
• Keep this product away from devices that emit radio waves such as microwaves
and wireless routers.
• Keep this product away from TVs, radios, and devices with built-in tuners. These
devices can also be affected by the product.
• Turn off the equalizer settings of the Bluetooth device.
• Remove obstacles between the product and the Bluetooth device and place
them closer together. For details, please refer to "
For a more comfortable
Bluetooth® communication experience" (p.6).
• You may be able to improve the connection status by switching the connection
codec to SBC. You can change it with our smartphone app. If you are using a
connected device such as a smartphone or audio player that can change the
connection codec, you may be able to set to SBC on that connected device. For
details about the setting procedure, refer to the user manual of your connected
device.
Cannot hear the voice of the
caller / Voice of the caller is too
quiet.
• Turn on the power of the product and the Bluetooth device.
• Turn up the volume.
• Make sure that this product and Bluetooth device are connected by the HFP/
HSP (or call connection).
• Disable pairing for this product and the Bluetooth device, then pair the product
with this device again.
• Switch the sound output of the Bluetooth device to this product.
The charging case cannot be
charged.
• Securely connect the included USB charging cable and charge the product.
Headphones cannot be charged. • Make sure that the product is placed in the charging case correctly.
• Charge the charging case.
• Wipe dirt off the charging terminal with a dry cloth.
The headphones come off my
ears easily.
• The 3D loop supports come attached to the headphones to provide better fit
and stability. Use the included silicone rings as needed. Refer to "Attaching/
Removing the silicone rings" (p.14)
• For details about how to operate your Bluetooth device, refer to the device’s user manual.
• If the problem still remains, reset the product. To reset the product, refer to “Reset function” (p.17) under “Using the
product”.