User Manual

11
Cleaning
Problem Solution
Power is not supplied. • Charge the product.
Unable to pair. • Confirm that the Bluetooth device communicates using Ver. 2.1+EDR or higher.
• Place the product and the Bluetooth device within 1 m (3.3') of each other.
• Set the profiles for the Bluetooth device. For procedures on how to set profiles, refer to
the Bluetooth device’s user manual.
• Remove the pairing information for the Bluetooth device then pair the product with this
device again.
No sound is heard / Sound
is faint.
• Turn on the power of the product and the Bluetooth device.
• Turn up the volume of the product and the Bluetooth device.
• If the Bluetooth device is set to the HFP/HSP connection, switch to the A2DP connection.
• Place the product and the Bluetooth device close together and keep such obstacles as
people, metal, and walls from coming between the two.
• Switch the output of the Bluetooth device to the Bluetooth connection.
Sound is distorted / Noise
is heard / Sound cuts out.
• Turn down the volume of the product and the Bluetooth device.
• Keep this product away from devices that emit radio waves such as microwaves and
wireless routers.
• Keep TVs, radios, and devices with built-in tuners away from the product. These devices
can also be affected by the product.
• Turn off the equalizer settings of the Bluetooth device.
• Remove obstacles between the product and the Bluetooth device and place them closer
together.
• When using aptX for connection, turn off the aptX codec in the Bluetooth device
settings and try again.
• When using LDAC for connection, set the Bluetooth device settings to Connection
priority mode and try again.
Cannot hear the voice of
the caller / Voice of the
caller is too quiet.
• Turn on the power of the product and the Bluetooth device.
• Turn up the volume of the product and the Bluetooth device.
• If the Bluetooth device is set to the A2DP connection, switch to the HFP/HSP connection.
• Switch the output of the Bluetooth device to the Bluetooth connection.
The product cannot be
charged.
• Securely connect the included USB charging cable and charge the product.
Sound is delayed (video
and audio are out of sync).
• When using AAC for connection, refer to “SBC priority connections (for when sound is
delayed significantly)” (p.12) and change the connection codec to SBC.
• For details about how to operate your Bluetooth device, refer to the device’s user manual.
• If the problem still remains, reset the product. To reset the product, refer to “Reset function” (p.10) in “Using the product”.
Get into the habit of regularly cleaning the product to ensure that it lasts for a long time. Do not use alcohol, paint
thinners, or other solvents for cleaning purposes.
• Wipe the product, clip, and USB charging cable/plug with a dry cloth if dirty.
• If the product will not be used for an extended period of time, store it in a well-ventilated place free from high
temperatures and humidity.
Troubleshooting