Spectralink 84-Series Wireless Telephone AudioCodes Gateway and Avaya Communication Manager Interoperability Guide 1725-86914-000 Rev.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Copyright Notice TM © 2013 Spectralink Corporation All rights reserved. Spectralink , the Spectralink logo and the names and marks associated with Spectralink’s products are trademarks and/or service marks of Spectralink Corporation and are common law marks in the United States and various other countries. All other trademarks are property of their respective owners.
Contents Introduction ..................................................... 7 Who Should Read this Guide? ......................................................................................... 7 Product Support ............................................................................................................... 8 Spectralink References .................................................................................................... 8 Specific Documents .......................................
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Rear-Panel Description ..................................................................................................29 Chapter 5: Preparing the Mediant Gateway for Initial Configuration30 Insert the T1/E1 Module ...................................................................................................30 Connect to Power Connect to Computer ....................................................
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 17. Setting up the PRI ......................................................................................................63 Q931 Layer Response Behavior .....................................................................................66 18. Changing the Password ............................................................................................
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Part III: Deployment, Testing and Troubleshooting 115 Chapter 11: Testing Mediant Gateway to PBX Functionality ....... 116 Chapter 12: Troubleshooting ............................................. 117 Features..........................................................................................................................117 Transfer .................................................................
Introduction This guide will help you understand how the AudioCodes Mediant Gateway functions and offers configuration parameters for the Avaya PBX to establish interoperability. This document describes a solution developed in Spectralink’s wireless laboratories to deploy its advanced SIP wireless handsets, the 84-Series, within non-SIP telephony facilities.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Product Support Spectralink wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at 1-800-775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time. For Technical Support: mailto:technicalsupport@spectralink.com For Knowledge Base: http://support.spectralink.com For Return Material Authorization: mailto:nalarma@spectralink.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide under the All tab. Documents, downloads and other resources are sorted by the date they were created so the most recently created resource is at the top of the list. You can further sort the list by the tabs across the top of the list to find exactly what you are looking for. Click the title to open the link. Specific Documents Please refer to the Deploying Enterprise-Grade Wi-Fi Telephony white paper.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Note: Mediant Gateway Throughout this guide, the term Mediant Gateway refers to the AudioCodes Mediant 1000. Conventions Used In This Document Icons Icons indicate extra information about nearby text. Warning The Warning icon highlights an action you must perform (or avoid) to avoid exposing yourself or others to hazardous conditions. 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Caution The Caution icon highlights information you need to know to avoid a hazard that could potentially impact device performance, application functionality, successful feature configuration and/or affect handset or network performance. Note The Note icon highlights information of interest or important information that will help you be successful in accomplishing a procedure or understanding a concept.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Settings The Settings icon highlights information to help you zero in on settings you need to choose for a specific behavior, to enable a specific feature, or access customization options. Typography A few typographic conventions, listed next, are used in this guide to distinguish types of in-text information.
Part I: The AudioCodes Solution Part I introduces you to the AudioCodes Mediant Gateway AudioCodes Mediant Gateway and how it solves the problem of using Spectralink 84-Series SIP endpoints with an Avaya Communication Manager PBX. This solution was tested in the Spectralink labs and the details of the test configuration and its results are covered here. This Part also guides you through unpacking the AudioCodes Mediant Gateway and preparing it for configuration. 1725-86914-000_C.
Chapter 1: Test Overview The Spectralink 84-Series Wireless Handsets utilize standards-based SIP telephony signaling. In order to deploy these handsets in a facility that uses a legacy non-SIP PBX/call server, a device that converts the signal as it passes between the handset and the PBX is required. This document describes the Mediant Gateway solution and provides guidelines for provisioning the Mediant Gateway and PBX when used in conjunction with an Avaya Communication Manager.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide The Test Equipment The following equipment and software were used during the lab test. Table 1 Equipment Software/Firmware Avaya Communication Manager v 5.2 AudioCodes Mediant 1000 w/ SAS option v 6.20A.054 Spectralink 8440 Handsets UCS 4.0.2.8017 Admin Tip: Avaya Communication Manager software version supported. The test was conducted on an Avaya Communications Manager running version 5.2.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide The basic configuration The three expansion configuration options 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Why Q.SIG? When integrating Spectralink 84-Series handsets with a legacy PBX using the AudioCodes Mediant Gateway, it is vital to select the right line interface between the Mediant Gateway and PBX. The recommended and supported line interface is Q.SIG PRI. Q.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Although not specifically covered in this document, for optimum performance the deployed access points should conform to the VIEW program as documented in the Spectralink best practices references and listed in the Spectralink VIEW Certified Products Guide. 1725-86914-000_C.
Chapter 2: What the Mediant Gateway Does In a typical deployment, the Spectralink 84-Series Wireless Handsets use 802.11 a/b/g/n Wi-Fi with the open-standard Session Initiated Protocol (SIP) for telephony signaling to and from the call server (i.e. PBX). In a facility where the call server does not recognize the SIP protocol, the Mediant Gateway provides protocol translation for smooth call operations.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide How Stand Alone Survivability Application Works The SAS application is an optional capability of the Mediant Gateway but is mandatory for the Spectralink solution. It is a robust solution originally designed for system redundancy but this document only describes its application to the Spectralink solution.
Chapter 3: Features and Capacity System Capacity Requirements There are several relevant capacity metrics that must be determined before determining what resources are required in the type of system we have tested – the number of users, the number of simultaneous connections required to the PBX, and the various call configurations that are used in any particular facility.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Additional Mediant Gateway s can be added to increase capacity using the same formula as above. In almost every scenario, the trunk interface voice channels should not have a 1:1 mapping with telephony extensions. Instead the trunk interface is configured to dynamically support more SIP end points than the actual channels.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Handset Features 1 Mediant Gateway SIP Y Y Y Y Y Y Codec: G.711, G.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Handset Features 1 Mediant Gateway SIP Camp-on (“automatic callback”) N Y Authentication N Y N Y N Y Call Park N Y Distinctive Ring N Y HD Voice (Siren Codec) N Y Per Line Authentication N Y Hunt groups Group paging (integrated with PBX) 8 Footnotes 1. Core Features Core Features reside locally in the handset but require some interaction with the Mediant Gateway and PBX.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Scenario 1: Alice calls Ben, who transfers the call to Dave. When the transfer is complete Dave’s phone will see Ben’s caller ID (not Alice’s) displayed on his screen. Alice’s phone will show that she is talking to Dave. Scenario 2: Alice calls Dave, who transfers the call to Cindy. When the transfer is complete Alice continues to see Dave’s caller ID (not Cindy’s) displayed on his screen.
Chapter 4: Unpacking and Familiarizing Yourself with the Mediant Gateway Package Contents Mediant Gateway shipments arrive with a large box for the Mediant Gateway and power cable and a smaller package containing the T1 module. You will need to supply Ethernet cables and a T1 crossover cable for each T1 module deployed. Front-Panel Description Item # Label Description 1 T1 Telephony modules.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide T1/E1 Module The chassis supports up to four digital E1/T1/J1 modules. The module is available in 1-, 2-, or 4span configurations, providing RJ-48c ports (not RJ45). The ports are labeled I, II, III, and IIII. The maximum number of ports that can be utilized is four. Note: T1 Module The T1 Module is shipped separately from the chassis. Each port provides a LED that indicates operating status.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide CRMX Module The single CRMX Module supports data routing, switching, security, and voice security (SBC) capabilities. The module provides three LAN ports, a WAN port (not used in this deployment) and an RS-232 interface port. Note: CRMX Module The CRMX Module is installed in the chassis.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Rear-Panel Description Item # Label 1 Description Protective grounding screw. 2 ESD Electrostatic Discharge (ESD) socket. 3 100-240V~1A Dual AC Power Supply Entries. 4 - Slots for housing optional components (not used in this deployment) 5 - Slots reserved for future use. 1725-86914-000_C.
Chapter 5: Preparing the Mediant Gateway for Initial Configuration The Mediant Gateway must be configured with a direct connection to a provisioning computer before being connected to the LAN. Insert the T1/E1 Module The T1/E1 module is shipped separately and must be installed. Clear Kapton tape covers the gold edge of the module and protects the module’s BUS line. It must be removed before the module is inserted into the chassis.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide ○ Bottom-row slots: ensure that the module is orientated such that the port number labels are located at the top of the module's front panel. This module orientation is considered as facing down. 4 Push the module into the slot and press on it firmly to ensure it has been fully inserted. 5 Using a flathead screwdriver, tighten the module's mounting pins.
Part II: Configuring the Components Part II covers the steps to configure the Mediant 1000, testing the handsets against the configuration, and installing the Mediant Gateway in its permanent location. Configuration requirements of the Avaya Communication Manager are then covered in detail. Some facilities may require additional capacity and expanding the system to increase capacity is covered in Chapter 10 Expanding your System. 1725-86914-000_C.
Chapter 6: Initial Configuration of the Mediant Gateway This chapter describes the procedure for initial configuration of a Mediant Gateway (Mediant Gateway ) running software version 6.20. The default Mediant Gateway username and password is Admin and Admin respectively, this is required when web-browsing to the Mediant Gateway . Instructions for changing it are in the last section of this chapter.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide The Home screen The Home button opens the Home screen which displays information you may need as you proceed with configuration steps. The below example shows a configured Mediant Gateway . For more information about the Home screen, see the User Guide. The Home page shows the status of Mediant Gateway components.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide The Search option You can find settings by searching with the Search button located on the Nav pane. Device Actions Use the Reset option on the dropdown menu to reset the Mediant Gateway and activate configuration settings. Certain settings require a reset of the Mediant Gateway to take effect and these are marked with a lightning bolt icon.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Add Software upgrade key (optional if key needs to be installed) You will get a file from your representative that will look something like this: [LicenseKeys] ;Run Id = 142251 ;BoardType=Mediant1000 S/N3593541 = okRqr5topD458Btxxzw3814Zlid5cOda9gZzlhYg9j8aaRd1hSA4aiY3mOjaL2lc80MfeufIxxx qvGatewayq4PQba2celOF4cyB4rQceeeLA9j8ealJ9YZQba388ni15cOlc80M4f9uocykfa5Ne4 PQ5az8un26WeOSTSM00 Your key will look diff
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 3. Disable DHCP Client and Server Disable the Device's DHCP Server In order to avoid conflict with another DHCP server, during this initial configuration you must disable the DHCP server. 1 Select the Configuration tab and navigate to Data > Data Services > DHCP Server. 2 If Enabled, click the pencil icon 3 Click the down arrow as shown below and select the Disabled option. Click OK.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Disable the DHCP Client 1 Select the Configuration tab and navigate to System > Application Settings. 2 Under DHCP Settings > Enable DHCP select Disable. 3 Click Submit. 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Set DHCP Lease Renewal Ensuring this value is set to zero in the Admin Page ensures that the system will not erroneously change it to something else during upgrades. 1 Enter AdminPage after the IP address in the browser as shown in the screen below. 2 Select ini Parameters in the Nav pane on the left. 3 Enter EnableDHCPLeaseRenewal and the value 0.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 4. Set Mediant Gateway IP Address By default the Mediant Gateway has the following settings: IP Address 192.168.0.1 Sub net 255.255.255.0 Default Gateway 192.168.0.1 1 Select the Configuration tab and navigate to VOIP > Network > IP Settings. 2 Select the Index to edit by doing one of the following: ○ ○ 3 Click the 0 (zero) Index radio button and then click the Edit button.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 7 Restart the Mediant Gateway to apply the settings by using the Device Actions dropdown menu and selecting Reset. 8 The Mediant Gateway will reboot and restart using the new IP address. Verify the settings 1 Log into the Mediant Gateway using your web-browser (changing your PC’s IP address to one that will be able to communicate with the gateway’s new IP address, if required).
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 5. Set NTP settings A NTP server will provide necessary time service to your phones, allow the Mediant Gateway to time stamp logs, and assist in any troubleshooting should the need to investigate any issues ever arise. 1 Select the Configuration tab and navigate to System > Application Settings 2 Enter the NTP server IP address. 3 Set NTP UTC offset to your local GMT time. 4 Click Submit.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 6. Set Syslog Parameters Syslog traces are important tools for troubleshooting issues and it is strongly recommended that you have a syslog server set up. The recommended setting allow for maximum logging without sacrificing system quality. 1 Select the Configuration tab and navigate to System > Syslog Settings. 2 Enable Syslog. 3 Set the Syslog Server IP address and the Syslog Server Port.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Set CDR Reporting CDR (Call Data Record) information is helpful when interpreting syslog traces. Here again, we set the option for the most robust reporting. 1 Select the Configuration tab and navigate to VOIP > SIP Definitions > Advanced Parameters. 2 Scroll down to the CDR and Debug section. 3 Optionally you may set the CDR Server IP Address.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Configure additional syslog trace settings Additional trace settings should be set on the Admin Page. PSTNreserved3: Configures the low level PSTN i.e. Q931 trace messages to be sent to syslog. 1 Enter AdminPage after the IP address in the browser as shown in the screen below. 2 Select ini Parameters in the Nav pane on the left. 3 Enter PSTNReserved3 and the value 8 4 Click Apply New Value.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 3 Click Back to Main when finished. 7. Enable SAS Application 1 Select the Configuration tab and navigate to VOIP > Applications Enabling > Applications Enabling. 2 Using the drop-down for the Enable SAS field, choose Enable Tip: View the SAS option If you do not see the SAS option as the last item on the VOIP menu, ensure you have the Full radio button checked.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Configure SAS 1 Select the Configuration tab and navigate to VOIP > SAS > Stand Alone Survivability. 2 Configure these options: SAS Local SIP UDP Port 5060 This allows the SAS application to send and receive SIP signaling on the Mediant Gateway ’s port 5060. SAS Default Mediant Gateway IP The Mediant Gateway application’s IP address and port i.e. :5080.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Caveat: What happens during the timeout? Necessarily, we have to set a time period for the Mediant Gateway to realize that the handset is not available. Any timeout creates a window of time where the phone could be turned off or out of range during which calls that come to it will not respond in the usual way. The caller will hear only silence, not a busy tone or a ring.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 8. Configure Mediant Gateway Application SIP parameters 1 Select the Configuration tab and navigate to VOIP > SIP Definitions > General Parameters. 2 Configure these options: SIP UDP Local Port 5080. SIP TCP Local Port 5080. SIP TLS Local Port 5081 Tel to IP No Answer Timeout Change this value to 60 seconds to match the SAS Registration Time.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 9. Configure Mediant Gateway Trunk Group Trunk group is a local entity that the Mediant Gateway will use for call routing. For most applications all available channels will be aggregated into one trunk group. Admin Tip: Adding multiple PRIs to a trunk group? If you are configuring multiple PRIs, review Chapter 10 Expanding your System.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Module Use the dropdown list to select the correct module. From Trunk 1 To Trunk 1 Channels 1-23 (1-30 for E1) Phone Number Enter 100000 (see note below) Trunk Group ID 1 Tip: Setting a sensible Phone Number The Phone Number is the starting point of a range of numbers that the Mediant Gateway uses internally.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 3 Click Apply. 10. Configure Mediant Gateway Trunk Group Settings 1 Select the Configuration tab and navigate to VOIP > GW and IP to IP > Trunk Group > Trunk Group Settings. 2 Set Index to 1-10 using the dropdown menu. 3 For row 1: Trunk Group ID 1 Channel Select Mode Descending Descending assumes that the PBX uses ascending mode. Therefore we are setting the opposite channel mode.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 4 Click Submit. 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 11. Configure Tel to IP Routing Configure Tel to IP Routing is used to set up routing from PRI to the SAS application which manages the IP phone registration. 1 Select the Configuration tab and navigate to VOIP > GW and IP to IP > Routing > Tel to IP Routing. 2 Set Routing Index to 1-10 using the dropdown menu. 3 Set Tel to IP Routing Mode to Route calls before manipulation.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 12. Configure IP to Trunk Routing Configure IP to Trunk Routing is used to set up routing from IP telephony to PRI. All calls that would not be routed internally to another SIP registration will be routed to the PBX. 1 Select the Configuration tab and navigate to VOIP > GW and IP to IP > Routing > IP to Trunk Group Routing.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Avoiding a Routing Loop In the last section, we told the Mediant Gateway to route all calls that are not found registered to the SAS to the PRI and on to the PBX. This keeps our routing rules in the Mediant Gateway relatively simple, and allows almost all of our dialplan and routing rules to be maintained on the PBX.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 5 Submit and Burn. Note: Ensure correspondence between PBX and Mediant Gateway Configure a destination index for every unique set of numbers that you define in the AAR routing table (see Chapter 6 section 7). Using this method you will have a one to one correspondence between patterns entered into the AAR table destined for this Mediant Gateway and pattern indices you create here.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 13. Configure Default Coder Group 1 Select the Configuration tab and navigate to VOIP > Coders and Profiles > Coders. 2 Using the drop-down, set the Coder Name to G.711U-law, G.711A law and G729 as shown below. 3 Set Silence Suppression to Disabled 4 Click Submit. Admin Tip: G.722 restriction G.722 (High Definition audio) will only work on intra-Mediant Gateway calls. 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 14. Enable Early Media To prevent “clipping” of audio when first connecting an IP call, Early Media should be enabled. You might notice this type of clipping when first connecting to an IVR or Voicemail system if this parameter is not enabled. 1 Select the Configuration tab and navigate to VOIP > Coders and Profiles > Tel Profile Settings. 2 Set Enable Early Media to Enable. 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 15. TDM configuration TDM Bus settings is used to configure the signal encoding used between the Mediant Gateway and the PBX. 1 Select the Configuration tab and navigate to VOIP > TDM > TDM Bus Settings. 2 If your physical channel is T1 set PCM Law Select to MuLaw. For E1 set ALaw. Note that there are very rare exceptions but this setting must match the configuration you create on the PBX side.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 16. B-Channel negotiation Configures the most flexible behavior for the B-channel negotiation. 1 Select the Configuration tab and navigate to VOIP > GW and IP to IP > Digital Gateway > Digital Gateway Parameters. 2 Set B-channel negotiation to Preferred. 3 Click Submit. 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 17. Setting up the PRI The parameters you set in the Mediant Gateway will depend on your PBX’s PRI settings, but these can be used as a reference 1 Select the Configuration tab and navigate to VOIP > PSTN > Trunk Settings. 2 In the Protocol Type field, select T1 Q.SIG.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide scroll to: a Local ISDN Ringback Tone Source and set it to Gateway. 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide b Click Apply Trunk Settings. 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Q931 Layer Response Behavior 1 Scroll up to the Q931 Layer Response Behavior option and click the arrow to the right of the Q931 Layer Response Behavior row. 2 Set QSI ENCODE INTEGER to 1. This is the usual setting for an Avaya and other PBX. If left at 0 the Mediant Gateway will use ASN.1 encoding. 3 Click Submit.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 3 After setting the parameters, click the Apply Trunk Settings button. 4 Use Device Actions to reset the Mediant Gateway 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 18. Changing the Password Please secure your system by changing the login username and password. 1 Select the Configuration tab and navigate to System > Management > Web User Accounts. 2 Create an Admin account for each user who will need access to the Mediant Gateway . 1725-86914-000_C.
Chapter 7: Installing the Mediant Gateway Mount the Mediant Gateway Desktop mounting The device can be mounted on a desktop by attaching the four anti-slide bumpers (supplied) to the underside of the device. Once you have attached these bumpers, simply place it on a desktop in the desired position. To attach the anti-slide rubber bumpers to the device: 1 Turn the Mediant Gateway over so that its underside faces up. 2 Locate the four anti-slide grooves on the underside -- one on each of the four corners.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 3 Peel each anti-slide rubber foot off the adhesive backing and stick one in each anti-slide groove. 4 Turn the device over so that it rests on its underside and place it in the required position on a desktop.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Warning: Rack Mount Safety Instructions When installing the chassis in a rack, implement the following safety instructions: • Elevated Operating Temperature: If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient temperature.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Cabling the Mediant 1000 Note: Ethernet Cable Type Any type of Ethernet cable can be used, not necessarily cross connect, because gigabit connect detects cable type and adjusts settings accordingly. Older systems may require cross cable. Connecting to Ground The device must be permanently connected to ground, using an equipment-grounding conductor.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Connecting to E1/T1 Trunks The procedure below describes the cabling of the device's TRUNKS module interfaces (i.e., E1/T1 trunks). Use a T1 crossover cable. Warning: Protection against electrical shock To protect against electrical shock and fire, use a 26 AWG min wire to connect T1 or E1 ports to the PSTN.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Connecting to Power The device can house up to two extractable power supply modules (Power 1 and Power 2), each providing an AC power connector on the device's rear panel. The dual power option provides the device with power redundancy. Warning: Protection against electrical shock • Units must be connected (by service personnel) to a socket-outlet with a protective grounding connection.
Chapter 8: Test Basic Functionality Once the Mediant Gateway configuration is complete, conduct a test of basic handset functionality following the following table. These tests exercise the handsets connectivity with the Mediant Gateway without using the PBX link. Registration After powering on the phone, check the Mediant Gateway ’s AoR screen and check the handset’s line registration status. Outgoing Call Dial another 84-Series handset or SIP endpoint registered with the Mediant Gateway .
Chapter 9: Configuration Requirements of the Avaya Communication Manager This configuration assumes that the Avaya Communication Manager is already installed in the facility and has at least one available PRI card. Admin Tip: Avaya Communication Manager software version supported. The configuration referenced below was obtained from an Avaya Communications Manager running version 5.2. Supported versions range from 5.0 to 6.1. The screens and parameters referenced should be similar on these versions as well.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 4 On page 4 of the system-parameters customer-options screen ensure these fields are both set to a value of y: ISDN Feature Plus Y ISDN PRI Y 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 5 On page 5 of the system-parameters customer-options screen ensure these fields are all set to a value of Yes: Station and Trunk MSP Y Uniform Dialing Plan Y Private Networking Y 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 6 On page 8 of the system-parameters customer-options screen ensure all of the fields are set to a value of Yes: 7 Press Esc-E to submit. Admin Tip If you made changes you will need to logoff and log back in to effect the changes. 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 2. Add or Change the DS1 to Support Q.SIG 1 Enter add ds1 xxxxx command, where xxxxx is the carrier/slot location of the DS1 connected to the Mediant 1000. For this configuration 001v5 was used. 2 On page 1 of the ds1 form configure the following: Name Enter something meaningful Bit Rate 1.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 3. Add Signaling Group to Trunk Group Create a signaling group for the trunks and put it into the Mediant Gateway trunk group. We used signaling group #2 for this test. You can choose any available signaling group number. 1 Use the command add signaling-group x, where x is the number of the signaling group you wish to add.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 4. Add a Trunk Group The next step is to add a trunk group for our trunk connections to the Mediant Mediant Gateway . For this test, we used trunk group 2 for the Q.SIG trunk to the Mediant 1000. Note: What are the existing signaling groups? You can view the existing signaling-groups by executing a list signaling-group command.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 4 On page 2 of the trunk group form, ensure: Supplementary Service Protocol b Trunk Hunt ascend (note that we set the Mediant Gateway to descending so as to reduce the possibility of "glare") Disconnect Supervision yes for both In? and Out? 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 5 On pages 5 and 6, enter the Individual trunks for channels 1-23. Port The port number should correspond with the slot location you entered for the T1/ PRI, followed by the individual trunk number (1-23). Code This field should auto-populate with the media module type that is supporting the PRI. Name In this example, these were named b1 through b23. You can use whatever you'd like.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 6 On page 3, set the following NCA-TSC Trunk Member Set this to one of the Trunk Members (1-23) Send Name y Send Calling Number y Send Connected Number y 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 7 On page 4 ensure that Path Replacement is set to y 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 5. Change Signaling Group Now we must go back and change the signaling group. You might say "Why didn't we just add these fields to the signaling group when we created it?" Unfortunately, we have a bit of a chicken and egg problem.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 6. Set up Dialing Parameters Now we need a way to send calls intended for stations connected to the Mediant Gateway out the PRI. There are many ways to setup a dialplan in an Avaya system and detailing all of them is beyond the scope of this document.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 7. Change the Automatic Alternate Routing Table Next we want to change the Automatic Alternate Routing table to tell the system that anytime someone dials 70xx, we want to send that call out the PRI to the AudioCodes Mediant Gateway. 1 Enter the command change aar analysis x. 2 Add these parameters: Dialed String Enter as much of the unique pattern as you can easily define.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 8. Add the Route Pattern Note: What are the existing route patterns? If some route patterns already exist in the system you would use the command change route pattern x. 1 Enter the command add route-pattern x, where x is the number of the unique route pattern you created in step 7 (In the test case 2 was used). 2 Set these parameters: Name Enter a meaningful name.
Chapter 10: Expanding your System Adding a Second Trunk Group on the Same PBX One method of expansion is to simply add another Mediant Gateway with one T1 module. This section covers the configuration of the two-Mediant Gateway system. Admin Tip: Configuring the second Mediant Gateway In this configuration, the second Mediant Gateway is configured just like the first one. Only PBX changes are needed.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 1. Add another DS1 1 Enter add ds1 xxxxx command, where xxxxx is the carrier/slot location of the DS1 connected to the Mediant 1000. For this configuration 001v3 was used. On page 1 of the ds1 form configure the following: Name Enter something meaningful Bit Rate 1.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Note: What are the existing signaling groups? You can view the existing signaling-groups by executing a list signaling-group command. 2 (Conditional) If you have a Group Type field, set it to isdn-pri. This field was not available in the 5.2 system but may be available on other system versions.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 3. Add a Trunk Group The next step is to add a trunk group for our trunk connections to the Mediant Mediant Gateway. For this test, we used trunk group 3 for the Q.SIG trunk to the Mediant 1000. Note: What are the existing signaling groups? You can view the existing signaling-groups by executing a list signaling-group command.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Supplementary Service Protocol b Trunk Hunt ascend (note that we set the Mediant Gateway to descending so as to reduce the possibility of "glare") Disconnect Supervision yes for both In? and Out? 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 5 On Page 3, set the following NCA-TSC Trunk Member Set this to one of the Trunk Members Send Name y Send Calling Number y Send Connected Number y 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 6 On page 4 ensure that Path Replacement is set to y 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 7 On pages 5 and 6, enter the Individual trunks for channels 1-23. Port The port number should correspond with the slot location you entered for the T1/ PRI, followed by the individual trunk number (1-23). Code This field should auto-populate with the media module type that is supporting the PRI. Name In this example, these were named b1 through b23. You can use whatever you'd like.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 4. Change Signaling Group Now we must go back and change the signaling group. You might say "Why didn't we just add these fields to the signaling group when we created it?" Unfortunately, we have a bit of a chicken and egg problem.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 5. Set up Dialing Parameters Now we need a way to send calls intended for stations connected to the Mediant Gateway out the PRI. There are many ways to setup a dialplan in an Avaya system and detailing all of them is beyond the scope of this document.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 6. Change the Automatic Alternate Routing Table Next we want to change the Automatic Alternate Routing table to tell the system that anytime someone dials 71xx, we want to send that call out the PRI to the second AudioCodes Mediant Gateway. You may need to add many entries to this table and the dialplan analysis table in order to accommodate your extensions. 1 Enter the command change aar analysis.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 7. Add the Route Pattern Note: What are the existing route patterns? If some route patterns already exist in the system you would use the command change route pattern x. 1 Enter the command add route-pattern x, where x is the number of the unique route pattern you created in step 7 (the test used 2). 2 Set these parameters: Name Enter a meaningful name.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 1 Use the command change public-unknown-numbering. 2 Set/change the following fields: Ext Length 4 Ext. Code Enter the originating extension number range.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide OR Admin Tip: Allocate a second PRI card in the PBX You will need to install or allocate a second PRI card in the PBX for this configuration. We will add the trunks on this card to the same trunk group as one of our existing PRI’s. (In this case TG #3) This will give us 23 additional channels in this trunk group.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 1. Add the DS1 1 Enter add ds1 xxxxx command, where xxxxx is the carrier/slot location of the DS1 connected to the Mediant 1000. For this configuration 001v4 was used. On page 1 of the ds1 form configure the following: Name Enter something meaningful Bit Rate 1.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Note: What are the existing signaling groups? You can view the existing signaling-groups by executing a list signaling-group command. 2 (Conditional) If you have a Group Type field, set it to isdn-pri. This field was not available in the 5.2 system but may be available on other system versions.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 3. Add Channels The next step is to add the channels of the newly created PRI to the Already Existing Trunk Group (In my example this is TG #3). 1 Enter the command change trunk-group 3. 2 Navigate to the Trunk Group Member page and begin adding your trunks. In this case the second PRI’s trunks were added on page 6 and 7 of the trunk group form. 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 3 Continue to the next page. 4 And the last trunk on the next page… 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 4. Configure the AudioCodes Mediant Gateway On the Mediant Gateway side there are two possibilities; the first is that we have a single T1 module with two PRI interfaces in it, and the second is that we have two separate T1 modules each with a single PRI interface. Trunk Group settings need to be changed depending on which system you are using. a.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Two PRI interfaces in two T1 modules 1 Select the Configuration tab and navigate to VOIP > GW and IP to IP > Trunk Group > Trunk Group. 2 Change these settings: Module Select the module for the second PRI From Trunk 1 To Trunk 1 Channels 1-23 Phone Number 100024 (Begin with the next available channel number) Trunk Group ID 1 Tel Profile ID 0 3 Press the Submit button and Burn.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide b. Add Second PRI as Clock Source When using Multiple PRI’s we will also want to allow the PRI to use the secondary PRI as a clock source. With this configured, if the first PRI becomes out of service for some reason, the Mediant Gateway can use the second PRI for clocking. 1 Select the Configuration tab and navigate to VOIP > TDM > TDM Bus Settings.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide c. Modify PSTN Trunk Settings The Trunk Settings for the second PRI need to be modified. Navigate to VoIP => PSTN => Trunk Settings, and click on the 2nd trunk at the top of the screen. (This will apply regardless of whether the additional trunks are in the same module or two separate modules).
Part III: Deployment, Testing and Troubleshooting Part III covers the deployment of the solution in a functional environment and adjusting the configuration to provide specific functionality for certain features, as needed. Testing features and resetting the Mediant Gateway are also covered here. 1725-86914-000_C.
Chapter 11: Testing Mediant Gateway to PBX Functionality Outgoing Call to PBX Station From an 84-Series handset registered to the Mediant Gateway , dial a station attached directly to the PBX. Ensure the calling party hears ringback and the called party’s phone rings. Answer the call and verify two way voice path. Check that the Caller ID is also appropriate. Incoming Call from the PBX From a station attached to the PBX, dial an 84-Series handset.
Chapter 12: Troubleshooting Features Transfer If you are just transferring between extensions attached to the AudioCodes Mediant Gateway , then the PBX's configuration shouldn't matter, but if you are transferring to and from extensions attached to the PBX, the PSTN, or another Mediant Gateway then the PBX's settings are very important.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 2 (ACM) Change value ○ You may also need to change the value of the Threshold for Blocking Off-Net Redirection of Incoming Trunk Calls to a value of n. You can find this parameter on page 1 of the change system-parameters coverage-forwarding form. Caller ID There are many ways to handle Caller ID in the Avaya PBX. This document details a way we found to work in our testing lab.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 2 3 Configure: c Destination prefix = 9* d Prefix to Add = 303583 (adds a 6 digit prefix to the existing 4 digit extension of the phone) Submit and Burn. Resetting the Mediant Gateway Clearing the configuration Manual method If you have a situation where the box completely freezes, you can reset it to factory defaults by inserting a paperclip in the tiny hole on the CPU board.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 2 Log on to the Web interface. 3 Open the Configuration File by doing one of the following: a On the toolbar, click Device Actions, and then choose Load Configuration File. Or, b Open the Maintenance tab and navigate to Software Update > Configuration File. 4 Click the Browse button corresponding to the Send INI File button, navigate to the empty ini file, select the file, and then click Open.
Part IV: Appendices Part IV contains Appendices: Module Maintenance, Software Upgrade Procedure and a sample .ini file are included. 1725-86914-000_C.
Appendix A: Module Maintenance The T1 module can be removed or added while the GW is operational but will not be activated until the Mediant Gateway is rebooted. On the home screen, select the module by pointing to the slot title “Digital” and double click. A popup “Remove Module” will appear. Click and follow the instructions. Caution If you only have one T1 card, you will get an error message as removing the card will make the Mediant Gateway inoperable and calls will be terminated/not allowed.
Appendix B: Software Upgrade Procedure When you need to upgrade the software, follow this procedure: Obtain the software from your service representative. It will be a .cmp file. Download or copy it to a location where you can retrieve it. Use Device Actions and select Software Upgrade Wizard to open the wizard. Click Start Software Upgrade. You will be prompted for the .cmp file. Browse to the location and click the file. 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide press Send file The software will load: 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide The screen will display: Click the reset button and the Mediant Gateway will reset 1725-86914-000_C.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide After the Mediant Gateway resets, this screen displays: Click the End Process button. 1725-86914-000_C.
Appendix C: Sample Files These sample files are provided for reference and orientation. Your files will be different but will have similar elements. Sample AudioCodes .ini file This sample board.ini file should be representative of the type of configuration you should see in a customer’s board.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide [SYSTEM Params] SyslogServerIP = 172.29.66.97 EnableSyslog = 1 NTPServerIP = 172.29.0.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide [WEB Params] LogoWidth = '145' HTTPSCipherString = 'RC4:EXP' [SIP Params] LOCALSIPPORT = 5080 BCHANNELNEGOTIATION = 0 CDRREPORTLEVEL = 4 GWDEBUGLEVEL = 7 ENABLEMWI = 1 IPALERTTIMEOUT = 60 TRUNKTRANSFERMODE = 2 TCPLOCALSIPPORT = 5080 TLSLOCALSIPPORT = 5081 LOCALISDNRBSOURCE = 1 SASDEFAULTGATEWAYIP = '172.29.102.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide [ InterfaceTable ] FORMAT InterfaceTable_Index = InterfaceTable_ApplicationTypes, InterfaceTable_InterfaceMode, InterfaceTable_IPAddress, InterfaceTable_PrefixLength, InterfaceTable_Gateway, InterfaceTable_VlanID, InterfaceTable_InterfaceName; InterfaceTable 0 = 6, 10, 172.29.102.137, 24, 172.29.102.
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide [ NumberMapIp2Tel ] FORMAT NumberMapIp2Tel_Index = NumberMapIp2Tel_DestinationPrefix, NumberMapIp2Tel_SourcePrefix, NumberMapIp2Tel_SourceAddress, NumberMapIp2Tel_NumberType, NumberMapIp2Tel_NumberPlan, NumberMapIp2Tel_RemoveFromLeft, NumberMapIp2Tel_RemoveFromRight, NumberMapIp2Tel_LeaveFromRight, NumberMapIp2Tel_Prefix2Add, NumberMapIp2Tel_Suffix2Add, NumberMapIp2Tel_IsPresentationRestricted, NumberMapIp
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide [ \SourceNumberMapTel2Ip ] ; ; ; ; *** TABLE PstnPrefix *** [ PstnPrefix ] FORMAT PstnPrefix_Index = PstnPrefix_DestPrefix, PstnPrefix_TrunkGroupId, PstnPrefix_SourcePrefix, PstnPrefix_SourceAddress, PstnPrefix_ProfileId, PstnPrefix_SrcIPGroupID, PstnPrefix_DestHostPrefix, PstnPrefix_SrcHostPrefix, PstnPrefix_TrunkId; PstnPrefix 0 = *, 1, *, *, 0, -1, *, *, -1; [ \PstnPrefix ] ; ; ; ; *** TABLE TrunkGro
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide FORMAT SASRegistrationManipulation_Index = SASRegistrationManipulation_RemoveFromRight, SASRegistrationManipulation_LeaveFromRight; SASRegistrationManipulation 0 = 0, 0; [ \SASRegistrationManipulation ] ; ; ; ; *** TABLE CodersGroup0 *** [ CodersGroup0 ] FORMAT CodersGroup0_Index = CodersGroup0_Name, CodersGroup0_pTime, CodersGroup0_rate, CodersGroup0_PayloadType, CodersGroup0_Sce; CodersGroup0 0 = g711U
Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide Sample Phone Configuration Files Below is a sample of the configuration files used by an 84-Series handset during the course of the testing. In this example we utilized MAC specific configuration for a phone with the MAC address of 00907a0cd96e: Filename: 00907a0cd96e.cfg PAGE 135Spectralink 84-Series with AudioCodes Gateway and Avaya Communication Manager: Interoperability Guide 1725-86914-000_C.
Appendix D: Information needed when you Contact Spectralink Support To ensure that you get the best service possible, certain information about your system is required so that any service issue can be speedily resolved.
