Operation Manual

In Case of Problems
35
10 In Case of Problems
Service hotline
Should problems arise with the telephone, please refer to the following information first. In the case of tech-
nical problems, contact our Service Hotline, tel. [phone] (Telekom costs at time of going to print:
12 ct/min). In the case of claims under the terms of guarantee, contact your sales outlet. There is a 2 year
period of guarantee.
Problems and solutions
Problems Solutions
No connection to base station
possible
− Check that the handset has been registered on the base station
with the correct PIN code.  Page 31
No telephone calls possible − The telephone line is not connected properly or is defective. Only
use the telephone connection cable supplied.
− Test whether the telephone connection is in order by using another
telephone.
− The power adaptor plug is not plugged in or there is a complete
power failure.
− The rechargeable batteries are empty or defective.
− The handset is too far from the base station.
Connection is disturbed or cut off − The handset is too far from the base station.
− The base station is in an unsuitable location.
The system no longer responds − Disconnect the power adapter plug briefly from the power socket.
− Reset the default settings.  Page 36
The batteries are empty in a
short time
− Batteries are empty or defective.
− Place the handset in the base station properly. Clean the contact
surfaces on the handset and base station with a soft, dry cloth.
− Place the handset in the base station for 14 hours.
The caller number display
(CLIP) does not function
− The caller number display function is an optional service offered by
telephone network providers. Contact your network provider for
further information.
− The caller has suppressed the transmission of their phone number.