Satellite Radio Receiver User Guide

60
Troubleshooting
Troubleshooting
ERROR MESSAGE
PROBABLE CAUSE
SOLUTION
“NO SIGNAL”
“OFF AIR”
“ANTENNA”
“LOADING”
XM Signal is obstructed.  Make sure the antenna is not obstructed,
(e.g., Tall buildings, Parking Garages). Move
vehicle to an unobstructed location.
 The vehicle antenna should be mounted on
the outside of the vehicle.
XM Signal is not currently
broadcasting the selected channel.
 Select another channel.
The XM antenna is not currently
plugged in.
 Check the cable connection ensuring that
it is attached and not kinked or damaged.
 Reset the unit by turning the power OFF
and then back ON again.
XM is updating the channel list.
 Wait short period while loading is in
process and try again.
PROBLEM
PROBABLE CAUSE SOLUTION
THE UNIT WILL NOT
POWER ON
The unit is not recieving power. Power
Adapter may be unplugged.
 Check that the Power Adaptor is plugged
in and the that the vehicle is either ON or
that the ignition is in the ACC position.
 Check that the Power Adaptor fuse is not
blown. If required, replace the fuse.
 Switch to another frequency.
AUDIO STATIC AND
LOSS OF CLARITY
The FM modulator frequency contains
static.
Vehicle Antenna is not connected to
the radio.
 Re-connect the vehicle Antenna cable.
NOTE: If you are utilizing the Wireless FM Modulator feature and the problem
persists, it is recommended that the optional FM Direct Adapter is installed (Part #
XMFM-1).
XM CHANNELS YOU
SUBSCRIBED TO ARE
NOT ALL RECEIVED
Unknown.
 Contact XM 1-800-XM RADIO
(1-800-967-2346).
 Check cable connections at cradle and
head unit.
NO SOUND
Audio cables not connected.
Incorrect FM Modulator frequency.
 Select another FM Modulator frequency.
 Contact XM 1-800-XM RADIO
(1-800-967-2346).
UNABLE TO TUNE TO A
CHANNEL
The channel you are trying to tune to
is not authorized.
The channel you are trying to tune to
has been selected to be skipped.
 De-select the skip feature for this
channel.