Service manual

Customer Assistance:

Your complete satisfaction is important to your dealer and Mark III. Mark III will assist

you in resolving any misunderstanding or conversion-related problem if you have al-

ready tried to have your concerns addressed by your dealer. If any concern has not

been resolved, despite the best intentions of all concerned, the following steps should

be taken:

1. Contact a member of your dealership management. Most complaints are quickly

resolved at this level.

2. If it appears the dealership management cannot resolve your problem, contact

Mark III’s Customer Care Center by calling 1-800-726-8267.

3. Please have the following information available to give our customer assistance

representative.

• Your name, addresses, and telephone number.

• Mark III production number. (This is available on the manufacturing label attached

to the driver’s doorpost.)

• Delivery date and current mileage.

• Nature of problem/ history of repairs.

When contacting Mark III for assistance, please remember that our initial effort will be

to give your dealer all possible assistance in resolving your problem, using the

dealer’s facilities, equipment and personnel.

If you are still not satisfied after trying steps 1 through 3, please contact Mark III Cus-

tomer Care Center by writing:

Attn.: Customer Care Center

Mark III Industries

PO Box 2525

Ocala, Florida, 34478

We will review your case and contact you with the outcome of our review.

Transportation Damage

If you find damage, vandalism or missing items, upon delivery of a unit perform the fol-

lowing immediately:

Attention:

Damage Must Be Noted On A Mark Iii Inspection Sheet:

* Note

Driver and a dealer representative must sign (all sheets.)

Photos may be required on bumper damage and dents

Tax-exempt on labor we do not pay G.O.G.

Please Follow Procedures Listed Below

1. Call transport claims within 72 hours of delivery.

2. Fax estimate (352-732-0071) and inspection sheet (noting all damage).

(All claims must be reviewed)

3. Call for authorization number on repair order and fax to 1-352-351-2321.

4. Approved repairs can be done.

5. We can not issue payment from an estimate we need your official repair order