Service manual

NOTE

If a part is purchased locally, you must call a Mark III Service Representative to obtain

prior authorization before locally purchasing the part. This authorization number must

appear on the RO.

Sublet Bills, regardless of the dollar amount, must be attached to and submitted with the RO.

Pre-authorized repairs must have the authorization number clearly on the RO. This will help expedite payment.

NOTE

Mark III DOES NOT PAY FOR ANY MARK - UP CHARGES ON SUBLET BILLS, AND WILL

NOT PAY ANY LABOR CHARGES IN EXCESS OF ITS PUBLISHED FLAT RATE TIMES.

FAILURE TO PROVIDE REQUIRED INFORMATION REQUESTED WILL RESULT IN THE

REPAIR ORDER BEING RETURNED TO THE DEALER AND WILL FURTHER DELAY PAY-

MENT.

All repair orders must be mailed into the Customer Assistance Center for processing.

Warranty repair work which stays within the allowable labor times (provided in the service manual) will not

require prior authorization from a Mark III customer- assistance representative.

Any warranty repair which will exceed the MarkIII allowable labor times (provided in the service manual) must

recieve prior authorization from a Mark III Customer Assistance Representative.

Note

If prior authorization is not obtained, you will only be reimbursed for the repair at the Mark III

allowable labor time (provided in the service manual) for that repair.

Mark III will not reimburse for: Tax (except New Mexico), Shop supplies, Miscellaneous Materials, Hazardous

waste materials, Parts (supplied by Mark III).

SUBMISSION OF WARRANTY REPAIR ORDERS

To keep abreast of changes in our warranty repair processing / payment procedures, Mark III has established a

(90) ninety day warranty repair cut - off time period, This ninety day period will be for authorized. No

exceptions ! This procedure will help expedite our payment to you.

This procedure eliminates one- time, large packages of repair orders being submitted to Mark III for processing,

the receipt of authorized repair orders in a timely manner will increase Mark III’s processing abilities and expedite

payment to you.

The ninety day cutoff period will be from the invoice date of the repair order versus the date Mark III receives the

repair order. For example: A repair order dated December 1996 (that is the invoiced date on the repair order)

which is received by Mark III in Customer Care Center in April of 1997, would be beyond the 90 day cut- off

period. This claim would not be honored and would be returned to the dealer marked VOID. There will be no

exceptions to this rule!

Product Display and Protection

In order to insure the customer receives the product in good condition, the dealer must see

that units in inventory are adequately protected prior to sale.

Units are to be displayed in a manner that would prevent:

1. Damage to interior components.

2. Damage to fabrics, carpets, drapes, etc... by water or sun fade caused by open windows.

3.Exterior finish damage caused by factory precipitates, storage under trees, etc... Exterior

finish is to be maintained in accordance with appropriate owner’s maintenance instructions.

4. Other damage caused by improper storage.

5. Damage caused by improper storage techniques is considered dealer negligence and will

not be considered for warranty adjustment or reimbursement.