User manual

6
Deployment
Customers who are interested in using the EyeSDN
SIP recorder can download the EyeSDN USB software
from www.innoventif.com.
After installation the configuration tool can be used to
display the ethernet MAC addresses of the network
interface cards in the PC. Please request a time-
limited demo license by sending an email stating the
desired channel count and the MAC address of the
capture interface to [e-mail]. Use the
license file to create a SIP device. Once satisfied with
the solution a permanent license can be ordered.
Product Description
EyeSDN SIP is a software solution to record Voice-
overIP telephony calls.
The software allows to operate devices for traditional
phone lines (ISDN BRI, ISDN PRI, analogue lines)
simultaneously with the VoIP recorder using the
same data base and client software.
The product does not include any hardware for
capturing ethernet frames but can be configured to
support various capturing schemes.
The solution offers state of the art call management
and real time monitoring functions (line status
display, discreete listening, manual recording control)
in the same way as the EyeSDN USB products for
traditional phone lines.
Please see the software data sheet for details. A
number of codecs (G.711, GSM, MP3, G.729a) are
available for interoperability on a wide range of SIP
trunks.
Fax recovery works for both T.30 over G.711 pass-
through mode and T.38.
Use Cases
Call Recording is important for a number of
industries and service providers.
• Financial institutions need to provide prove for
any orders placed or any contracts closed during
a phone call.
• Professionals providing consulting services in legal
matters or health care may be liable for
miscounselling and a recording of the phone call
could help to document the conversation.
• Call centres may need to demonstrate to their
clients that the quality of their customer
communication is indeed high.
• Operators of emergency phone numbers (police,
fire brigade, ambulance) are legally required to
record any emergency calls.
• Taxi operators or pizza delivery services may find
it useful to document their calls for later
reference.
• Phone system maintenance and installation
personnel can use the device to find any faults
quickly.
EyeSDN SIP Call Recording
innoventif
Legal
The legal requirements for call recording are
different in each country. Please seek legal
advice to implement call recording in a law-
ful way.
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