User's Manual
9
Frequently Asked Questions
Should I perform a factory reset?
No. A frame reset (paperclip) should only be used if
instructed by Customer Care since it will remove your
photos from the frame. If a gi frame has been set up in
advance, a factory reset will also delete the gi frame.
If you need assistance, please contact Customer Care
before resorting to a factory reset.
What about additional photo storage, SD cards or costs?
Your frame comes with unlimited photo storage, so no
additional photo storage is needed (e.g. no SD, ash
drives etc.)
Can I control the photo order?
Aura shuffles all of your added photos, but when you add
new ones they will usually be shown right away. You can
always use SHOW NOW to put a specic photo on the
frame at any time.
What settings can I change in the Aura app?
You can manage photos, name your frame, connect it to
WiFi, add members, adjust the slideshow, and more.
Is there a web uploader?
Yes, see auraframes.com/web-uploader
How can I control my frame from the Aura app?
When viewing photos, you have access to add photos,
scroll through your photos and additional features such as
SHOW NOW, HIDE, and POSITION.
What control features are on the frame?
Your Aura Frame features a Touch Bar on the top of the
frame. You can use it to advance the slideshow forward and
back, turn off the display, and more.
Where can I nd warranty information?
auraframes.com/warranty
Aura Customer Care
We’ve built an online Help Center just for you!
Please visit auraframes.com/help for FAQs, and to learn
more about new features added to your frame and the
Aura App. If you still need help aer visiting our Help
Center, submitting an online request is best!