Technical Support Manual Common Technical Problems Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
Recommended configurations for an online student workstation ) Note: the configurations in brackets represent the minimum required. y y y y y y y y y y y 700 MHZ processor 192 MB RAM Microsoft Windows® NT4/2000/XP (95/98/ or Millennium) 30 MB available on hard disk 16 bit Windows®-compatible sound card 1024x768 graphic card with 16 millions colours (800x600 with 65,536 colours) Internet Explorer 5.0 or later version Flash Player 7.0 (Flash Player 6.0.65.0) with required administrator rights.
Speech Recognition Troubleshooting Tips Check microphone using Microsoft’s sound recorder START>ALL PROGRAMS>ACCESSORIES>ENTERTAINMENT>SOUND RECORDER Click on red record button and speak into microphone. The green line should change wavelengths as it picks up sound. If the green line remains unchanged as you speek into the microphone you need to check and make sure you are plugged into the correct microphone input on your computer.
If you still can not record sound with the Microsoft sound recorder, check your sound settings in the control panel to ensure the microphone is not muted. To do this, click on START>SETTINGS>CONTROL PANEL>SOUNDS AND AUDIO DEVICES Depending on your audio card, your screen may appear different. What you are looking for is the sound recording settings. On this screenshot, I can find it on either the ‘AUDIO’ tab or the ‘VOICE’ tab. Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
If you click on the volume button for the sound recorder the following screen should appear. This is the screen you are looking for to verify microphone settings and the little checkbox is selected below the volume settings. After this is selected try the voice recorder again. Main Menu Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
Component Installation Tips TIP: MUST BE DONE WITH ADMINISTRATIVE PRIVILEGES!! If the components are stuck in what seems to be a loop, it may be because you have a sound card with multiple inputs such as the ones found in Microsoft’s Windows Media Center operating system. Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
The components are actually installed but the software does not know which input to use. To fix this, right click on your START button and click on EXPLORE. Navigate to the following directory: Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
Double click on the RecoConfig.exe program and select the checkbox, ‘Use Mixer Defaults.’ Then click on the Save changes button on the bottom left corner of this screen. Main Menu Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
Black Screen TIP: MUST BE DONE WITH ADMINISTRATIVE PRIVILEGES!! When the program starts up, you get a black or blank screen. The best way to fix this is to re-install flash. The easiest way to reinstall flash is to goto the following website and look for the ‘Get Adobe Flash Player’ link as seen below: http://www.adobe.com At the moment, adobe tries to install the Google toolbar as well which may cause some pop-up blocker problems.
Turn off Pop-Up Blockers There are a lot of toolbars out there that block unwanted pop-ups. Tell Me More™ software creates wanted pop-ups which can not be blocked. So you must disable your pop-up blockers. Holding down the CTRL key temporarily disables some pop-up blockers but is not a sufficient solution. It is also very common to have more than one pop up blocker installed on your browser.
You can select ‘Pop-up Blocker Settings’ and add the website as a site allowed to have pop-ups. Main Menu Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
IE 7 Configuration The following error occurs when trying to install the components: Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
1. Click on Tools>Internet Options Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
2. Click on Security Tab and then Custom Level button. Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
3. Enable “Allow previously unused ActiveX controls to run without prompt” Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
4. Enable “Automatic prompting for ActiveX controls” 5. Click on OK button 6. Click Apply 7. Click OK 8. Close all browser windows and open a new one for the settings to go into effect. 9. Restart the computer test. Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
10. You should now be prompted with an ActiveX pop up similar to this. Click Install The components should now show they are installing: Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
Upon success, you should see the following screen: Main Menu Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
Onsite training preparation In order to prepare for an onsite training your labs require 2 things – 1. Install speech recognition components 2. Install Admin and Tutor/Teacher tools Step 1 – Download speech recognition components either manually from the website or from one of two files – TOL9Setup.exe or MinSetup.exe TOL9Setup.exe is a file that installs the speech recognition components the same as the computer test on the website allowing the activities that require a microphone to work correctly.
