Technical Support Manual Common Technical Problems Auralog Inc. 3710 E. University Drive Phoenix AZ 85034 888.388.
TELL ME MORE® Recommended System Configuration Recommended configuration for an online student workstation y y y y y y y y y y y y 700 MHZ processor 192 MB RAM 30 MB available on hard disk 16 bit Windows®-compatible sound card 1024x768 graphic card with 16 millions colours (800x600 with 65,536 colours) Microsoft Windows® 95/NT4/98/Me/2000/XP/Vista (Includes 64 bit versions) Internet Explorer 5.0 or later version(Excluding beta versions) Flash Player 7.
Index Contents Recommended configuration for an online student workstation ............................... 1 Pop-Up Blockers .............................................................................................................. 3 Internet Explorer ActiveX Settings ................................................................................. 5 Auralog Components Stuck in a Loop ........................................................................ 12 Black Screen .........................
Pop-Up Blockers TELL ME MORE™ online uses Pop-Ups to launch the computer test and to start the program. Please make sure you have configured your Pop-Up blocker to allow TELL ME MORE™ to launch a new window. It is also very common to have more than one pop up blocker installed on your browser. These other popup blockers are built into toolbars such as the Google Toolbar and the Yahoo Toolbar. Be sure that all Toolbars are configured to allow the TELL ME MORE™ website.
You can select ‘Pop-up Blocker Settings’ and add the website as a site allowed to have pop-ups. Main Menu Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Internet Explorer ActiveX Settings In some cases, Internet Explorer may have ActiveX prompts disabled. This prevents the installation of the Auralog Components. This section demonstrates how to enable the ActiveX prompts. The following error occurs when trying to install the components: Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
1. Click on Tools>Internet Options Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
2. Click on Security Tab and then Custom Level button. Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
3. Enable “Allow previously unused ActiveX controls to run without prompt” Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
4. Enable “Automatic prompting for ActiveX controls” 5. Click on OK button 6. Click Apply 7. Click OK 8. Close all browser windows and open a new one for the settings to go into effect. 9. Restart the computer test. Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
10. You should now see an ActiveX prompt similar to the one below. Click Install The components will now install as shown below: Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Upon success, you should see the following screen: Click Close to continue Main Menu Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Auralog Components Stuck in a Loop TIP: MUST BE DONE WITH ADMINISTRATIVE PRIVILEGES!! The Auralog Components are stuck in a loop, installing 1/1 over and over. This may occur with sound cards that have multiple inputs used in Windows Vista, if a new sound card was recently installed, or if a USB headset has been recently used. Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
The components are actually installed but the software does not know which input to use. To fix this, RIGHT CLICK on your START button and select EXPLORE. Navigate to the following directory: Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Double click on the RecoConfig.exe program and select the checkbox, ‘Use Mixer Defaults.’ Change the Input Sample Rate to 44100kHz. Then click on the Save changes button on the bottom left corner of this screen. Main Menu Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Black Screen Please note: This only applies to older versions of TELL ME MORE™. TIP: MUST BE DONE WITH ADMINISTRATIVE PRIVILEGES!! When the program starts up, you get a black or blank screen with a clock. Please start by verifying your version Internet Explorer. Beta versions of Internet Explorer must be updated to fix this problem. x To check your version of Internet Explorer select Help > About Internet Explorer.
Speech Recognition Troubleshooting Tips Follow these steps If your voice is not being recognized in TELL ME MORE™ Step 1: Check that the microphone or headset is correctly plugged in to the computer: Below are a few examples of speaker and microphone inputs. Microphone inputs and connectors are usually PINK and are often stamped with a small microphone icon. Speaker inputs and connectors are usually GREEN or BLACK and are often stamped with a small speaker icon.
- Click on the « Record » button (button with red dot) and then speak into the microphone for at least ten seconds. (Please note that Sound Recorder in Vista and other Windows versions may appear differently, however the instructions are similar.) - Click on the « Stop » button. - Then click on the « Play » button to hear your recorded voice. - If you can hear your voice, continue to step 3. If you cannot hear your voice, continue to step 4. Auralog Inc. 3710 E.
Step 3: Adjust the RecoConfig Utility - Click on Start > Run - In « Run » type c:\windows\system32\auralog\tmm\recoconfig.exe Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
- In « RecoConfig », change the speech recognition parameters like below (please follow the sequence) 1. In Section « Channels In », select the « Default device » This can be verified in the Control Panel in Sounds and Audio Devices or by opening Sound Recorder and selecting EDIT, then AUDIO PROPERTIES. 2. In Section « Channels Out », select the « Default device » This can be verified in the Control Panel in Sounds and Audio Devices or by opening Sound Recorder and selecting EDIT, then AUDIO PROPERTIES. 3.
4. Adjust the volume settings: - From Sound Recorder click on « Edit » and select « Audio Properties » - Click on « Volume » in the « Sound Recording » section Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
- Check if « Mic Volume » is selected and if the volume level is high. PLEASE NOTE: Most desktop computers have a FRONT and REAR Mic available, please be sure the correct input is selected. - After making these adjustments, test the microphone with SOUND RECORDER. If the test is successful, proceed to Step 3 above. - Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Speech Recognition Install Options In order to facilitate an efficient installation of the Speech Recognition Components in a computer lab, or over a network, we have made the installation files available without the need to run the computer test online. Administrative Rights Required. There are 2 different files available for download depending on your needs: 1. TOL9Setup.
Tool Bars & Pop-Up Blockers Toolbars such as the Google Toolbar and Yahoo Toolbar have built in PopUp Blockers which can prevent TELL ME MORE™ online from launching. It is sometimes necessary to configure your Toolbar(s) to allow TELL ME MORE™.
Windows XP Popup Blocker Using Internet Explorer x x x To disable 1. Open Internet Explorer. 2. On the Tools menu, point to Pop-up Blocker, and then click Popup Blocker Settings. 3. Choose the Turn Off Pop-up Blocker option. To allow pop-ups for the TELL ME MORE online Website 1.
AOL Toolbar x x x To disable 1. Click Settings on the AOL toolbar. 2. Click Pop-Ups in the Essentials tab. 3. Click Off - Do not block any pop-ups 4. Click Apply and OK to close the options window. To allow pop-ups from the TELL ME MORE online website 1. Click Settings on the AOL toolbar. 2. Click Pop-Ups in the Essentials tab. 3. In the Web Pop-Ups tab of the Pop-Up Control Settings window select Allow Web pop-ups from these sites. 4. Enter the TELL ME MORE online website 5. Click Add. 6. Click Save.
Firefox x x x x To disable 1. Open the Options window in Firefox. 2. Click on the Web Features icon. 3. Uncheck the Block Popup Windows option.Click Apply and OK to close the options window. To allow pop-ups from the TELL ME MORE online Website 1. Click Allowed Sites. 2. Enter the TELL ME MORE online address 3. Click OK. For more information you can visit: http://www.mozilla.org/support/firefox/options#webfeatures Google Toolbar Google toolbar has two ways that you can turn off the popup blocker.
McAfee Internet Security 1. point to McAfee Pop-Up Blocker 2. deselect Enable Pop-up Blocker McAfee also has a feature that allows the user to hold down the Ctrl key while clicking the refresh button which will allow the popup to load. Mozilla 1. Open the Edit toolbar menu and choose the Preferences option. 2. On the right-hand column, under the Privacy & Security Preferences category, click on the Popup Windows topic.
PopUpCop Another popular Pop-Up Blocker, this software is also designed solely for preventing Pop-Ups. It installs a toolbar within the browser: To disable Pop-Up Blocking, click on the arrow to the right of the badge and a menu will appear with a list of options: Click on Disable PopUpCop. Once this is done, the user should be able to open the new window. If you are still unable to log in, you may have more PopBlockers to identify and disable.
Click on the button ‘Change security settings’. The button is on the Internet Explorer task bar. A list will appear. Uncheck the two options: - Block ads on this site. - Block popups on this site. Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Click on ‘Computer Test’ to confirm that TELL ME MORE is unblocked. Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Norton AntiSpam and Norton Internet Security 2005 And 2006 1. Norton Internet Security 2005 usually adds a yellow and orange orb icon to your system tray in the Windows taskbar. You may be able to right-click on it and Disable.(see above picture) 2. Otherwise, click on Start>Programs>Norton Internet Security>Norton Internet Security. In the left hand pane of the Norton Internet Security window click on Norton AntiSpam. 3. Choose the Status and Settings view under Norton AntiSpam.
4. Click Pop-Ups Blocking -> Turn off. 5. It should now look like this 6. The last step is to clear your Cache. To do this you can open Tools >Internet Options > click the "Delete Files..." button OR from the assessment page, while simultaneously holding down the Ctrl key & the Shift key use your mouse to press the browsers refresh button. Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
For more information you can visit: SymantecSupportSite Remember that the last step after turning off Norton Internet Security's popup blocker is to to either delete your Cache or to Refresh the assessment page while simultaneously holding down the Ctrl & Shift keys to open a non-cached copy of the assessment page. Norton AntiSpam and Norton Internet Security 2004 and earlier 1. Norton Internet Security 2004 usually adds a blue and green orb icon to your system tray in the Windows taskbar.
For more information you can visit: SymantecSupportSite Remember that the last step after turning off Norton Internet Security's popup blocker is to to either delete your Cache or to Refresh the assessment page while simultaneously holding down the Ctrl & Shift keys to open a non-cached copy of the assessment page. Popup Manager (for Internet Explorer) 1. Launch a new Internet Explorer browser window and navigate to http://www.virtualhrcenter.com 2.
Viewpoint Toolbar Viewpoint Toolbar is often inadvertently installed along with Viewpoint Player, a media player software. This Toolbar provides search functionality and shows snapshots of search results' pages. Clicking on the word Viewpoint on the right end of the Toolbar will open the drop-down list. Clicking on the Options Menu in the drop-down list will open the "Viewpoint Toolbar Options". To disable Pop-up Blocking choose the Pop-ups Tab and uncheck the Enable Pop-up Blocker box.
Yahoo Toolbar Probably the most popular toolbar, this program allows several other functions besides Pop-Up Blocking. Listed below is how the bar will appear within IE: To disable Pop-Up Blocking, Click on the Down arrow to bring up the Menu: Uncheck the entry Enable Pop-Up Blocker. Once this is done, the user should be able to open the assessment window. If you are still unable to log in, you may have more Pop-Blockers to identify and disable.
Progress Bar Stuck At 99% Step 1: If any of the progress bars get stuck at 99%, click the Cancel button or close Internet Explorer. Step 2: Clear the Cookies and Temporary Internet Files in Internet Explorer by selecting Tools > Internet Options Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Step 3: Click the Delete button. Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Step 4: Select Delete files and Delete cookies. Note: These items cannot be chosen at the same time but need to be selected individually. Step 5: Select Yes when prompted Step 6: This may take several minutes. Click Close and OK to exit Internet Options and restart TELL ME MORE™. Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
*If the progress bar remains stuck at 99%, close TELL ME MORE™ and follow these additional steps: Step 7: Right click the Windows Start button and Navigate to the following location: Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Step 8: Delete the cache9 folder, close the window, and restart TELL ME MORE™ Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Activities Show X’s Does your screen look like this with x’s on speech activities? Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Return to this screen (the student portal). Select “click here” on the link to install the TELL ME MORE components. When the computer test runs, please click on the link “Install Auralog Components”. Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Then click continue. You may also need to run ActiveX here. Right click on the toolbar message and choose “Install ActiveX” (Skip this step if this message does not appear) When prompted with a security warning, choose “Install”. Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
Next the screen will show the progress of the installation. When all of the analysis boxes are green (ie. Optimal Configuration), you may close this window and continue. All activities should now be available! Auralog Inc. 3710 E. University Drive #1 Phoenix AZ 85034 888.388.
How to Take a Screen Shot Sometimes it is necessary to submit a screen shot to technical support in order to clearly illustrate the problem you have encountered. 1. Press the Print Screen key on your keyboard (right top). 2. Open an image editing program, such as Microsoft Paint. 3. Go to the Edit menu and choose Paste. 4. Go to the File menu and choose Save As. 5. Navigate to the folder where you want to save the image. 6. Type a file name for the image. 7. Click the button. 8.
