Technical Support Manual Page 1 of 11
Table of Contents Speech recognition does not work Components keep on reloading but never seem to install Black Screen Turn Off Pop-Up Blockers Page 2 of 11
Speech Recognition Troubleshooting Tips 1. Check microphone using Microsoft’s sound recorder START>ALL PROGRAMS>ACCESSORIES>ENTERTAINMENT>SOUND RECORDER Click on red record button and speak into microphone. The green line should change wavelengths as it picks up sound. If the green line remains unchanged as you speek into the microphone you need to check and make sure you are plugged into the correct microphone input on your computer.
If you still can not record sound with the microsoft sound recorder, check your sound settings in the control panel to ensure the microphone is not muted. To do this, click on START>SETTINGS>CONTROL PANEL>SOUNDS AND AUDIO DEVICES Depending on your audio card, your screen may appear different. What you are looking for is the sound recording settings. On this screenshot, I can find it on either the ‘AUDIO’ tab or the ‘VOICE’ tab.
If you click on the volume button for the sound recorder the following screen should appear. This is the screen you are looking for to verify microphone settings and the little checkbox is selected below the volume settings. After this is selected try the voice recorder again.
Component Installation Tips TIP: MUST BE DONE WITH ADMINISTRATIVE PRIVILEGES!! If the components are stuck in what seems to be a loop, it may be because you have a sound card with multiple inputs such as the ones found in Microsoft’s Windows Media Center operating system. The components are actually installed but the software does not know which input to use. To fix this, right click on your START button and click on EXPLORE.
Double click on the RecoConfig.exe program and select the checkbox, ‘Use Mixer Defaults.’ Then click on the Save changes button on the bottom left corner of this screen.
Black Screen TIP: MUST BE DONE WITH ADMINISTRATIVE PRIVILEGES!! When the program starts up, you get a black or blank screen. The best way to fix this is to re-install flash. The easiest way to reinstall flash is to goto the following website and look for the ‘Get Adobe Flash Player’ link as seen below: http://www.adobe.com At the moment, adobe tries to install the Yahoo toolbar as well which may cause some pop-up blocker problems.
Turn off Pop-Up Blockers There are a lot of toolbars out there that block unwanted pop-ups. Tell Me More™ software creates wanted pop-ups which can not be blocked. So you must disable your pop-up blockers. Holding down the CTRL key temporarily disables some pop-up blockers but is not a sufficient solution. Here we will try and address the most common blockers. If you have installed Windows Ineternet explorer service pack 2, you have a pop up blocker installed by default.
Click on the Yahoo Toolbar's popup blocker icon option arrow. This arrow is pointing down beside of the popup blocker icon. Select the ‘Enable Pop-Up Blocker’ in order temporarily disable it. The checkmark to the left of it will not be there if the pop-up blocker is disabled. _______________________________________________________________ Sign into your AOL account. Go to a webpage. Click once on ‘Blocking Pop-ups’ at bottom-right corner of screen and choose Set Pop-up Control Preferences.
Uncheck box labelled ‘Supress pop-ups from Web sites I visit using AOL (R) software’ Click Save to save your change. Minimize AOL's browser and use Internet Explorer to log into your training server. _______________________________________________________________ Norton Internet Security Norton AntiSpam and Norton Internet Security 2005 and 2006 To disable Pop-up Blocking 1. 2. In the main window, on the left side click Norton AntiSpam. Click Pop-up Blocking > Turn Off.
