User manual
TECHNICAL HELP
& SPECIFICATIONS
TECHNICAL HELP
& SPECIFICATIONS
PUTTING THE “HD”
INTO MYSTAR HD
PERSONALISING
YOUR MYSTAR
YOUR PLANNER
WATCHING YOUR
RECORDINGS
RECORDING
WITH MYSTAR
HOW TO FIND
YOUR MYSTAR
REMOTE CONTROL
MYSTAR – WHAT’S
CONTENTS
TECHNICAL HELP
& SPECIFICATIONS
On-screen error messages
If there is an on-screen message displayed on your TV which is not shown here, please check the
‘Troubleshooting’ section on page 60 before contacting Foxtel Customer Service on 131 999.
MESSAGE EXPLANATION
‘Please re-insert your
Smartcard’
MyStar is tuned in to channel, but you need to correctly insert your Smartcard to
view this channel.
‘Checking Card’ MyStar is checking your Smartcard (this may take up to 30 seconds).
‘Smartcard needs
updating’ and/or ‘Please
re-insert Card’
There is a problem with your card. Double check that it is an Smartcard, that it’s
not damaged and that you have inserted it the correct way around, see page 76
for more detail.
‘Press select to unlock
program’
This program has a parental lock on it. To view the program you must use your
PIN to override or change classification. For more detailed information on Parental
Control and how to use your PIN, see page 49.
‘Service Unavailable’ or
‘Channel is not currently
available’
The channel number you have selected is not currently active or is not
transmitting any program. This may be a channel that is not broadcast 24 hours a
day, or it may be blocked. Tryanother channel.
‘This is an optional
channel / program
package. For further
information call: 131 999’
You are not allowed to receive this channel as it is not included in your
subscription or subscription for this channel has expired.
‘No Signal’ displayed
briefly, followed by
‘Searching for signal at
XXXXX MHz’
MyStar has not been able to detect an Foxtel channel or Local Channel signal. Try
using the [RESET] button, see page 59 before contacting Foxtel Customer Service
on 131 999.
*MyStar only.
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