User manual

TECHNICAL HELP
& SPECIFICATIONS
TECHNICAL HELP
& SPECIFICATIONS
PUTTING THE “HD”
INTO MYSTAR HD
PERSONALISING
YOUR MYSTAR
YOUR PLANNER
WATCHING YOUR
RECORDINGS
RECORDING
WITH MYSTAR
HOW TO FIND

YOUR MYSTAR
REMOTE CONTROL
MYSTAR – WHAT’S

CONTENTS
TECHNICAL HELP
& SPECIFICATIONS
SYMPTOM  SUGGESTED REMEDY
A box with an exclamation
mark ‘E16-4 MESSAGE’
appears on-screen.
That channel may not be
available to you at this time
or you could have been
disconnected from your Foxtel
service (see also On-Screen Error
messages on page59).
Some Foxtel program services may not be
currently active, you may not be allowed
to receive some channels as they are
not included in your subscription or your
subscription for a channel has expired.
Please check all this before assuming there
is a technical problem.
A box with an exclamation
mark headed ‘E04-4
MESSAGE’ appears on
screen.
Your Smartcard is damaged or
not properly inserted into MyStar.
Check that it is an Smartcard you are using,
that it is not damaged and that you have
inserted it the correct way around (see ‘Your
Smartcard’ on page 76.
The following message
is appearing on-screen:
‘Press select to unlock
this program’.
A parental lock has been
enabled which blocks reception
of the program.
Use your Parental Control PIN to unblock the
channel (see ‘Parental Control’ section on
page49).
Unable to lock or change
the program which has
triggered my parental
lock.
The classification has not been
changed to ‘No Lock’.
Follow the directions on how to set up
parental blocking of programs as detailed
in the ‘Parental Control’ section on page
49. If you have forgotten your PIN or are
still experiencing difficulties contact Foxtel
Customer Service on 131 999.
Able to see a program
that should be blocked by
parentallock.
The parental lock has not
been set correctly or you have
forgotten to reset it after viewing
part of the program. Note: The
parental lock does not apply
to Local Channels (which are
broadcast terrestrially).
Ensure that you have followed the directions
given on how to set up your parental
blocking of programs detailed in ‘Parental
Control’ section on page 49.
*MyStar only.
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