Owner's Manual
FORMAL GUARANTEE CLAIM
HOW
TO
MAKE A CLAIM.
In
the event
of
a product irregularity
or
connected
component damage, please comply with the following instructions:
1.
Call
Austere immediately after you discover a defect
or
connected component
damage at 1-800-503-1037
or
send a message directly to
the
Austere support
team
at
support@austere.com
for
instructions on
how
to
file your claim.
2.
Provide a detailed explanation
of
how
the damage occurred, Identify the
affected product and all items
of
the components connected.
3.
Purchaser provide sufficient proof
of
purchase from an authorized distributor
showing
the
original date and place
of
purchase, as well as
the
product
description and price.
4.
Obtain a Return Authorization Number.
5.
Upon receipt
of
a claim form (which will be sent to you after you filed Your
Formal Warranty Claim), fill out the claim
form
entirely.
6.
Pack and ship
the
product to Austere and, if requested, the item(s)
of
componenents connected, and all claim forms that Austere provides to you.
Show
the
claim
number
on the shipping label
and/or
include it with the product.
You
must
prepay all shipping costs and you are responsible
for
packaging and
shipment, and you
must
pay the cost
of
the repair estimate.
7.
See the full
terms
and detail
of
the
Austere Lifetime Guarantee, including the
connected component guarantee at www.austere.com/guarantee.
By using Austere's product, you consent to be bound
by
the
terms
and conditions
of
this Lifetime Guarantee and Connected Component Guarantee (collectively
referred
to
as "The Austere Guarantee").
IF
YOU
DO
NOT
AGREE
TO
THE
TERMS
AND
CONDITIONS
OF
THIS
GUARANTEE,
IT
IS
RECCOMENDED
THAT
YOU
RETURN
THE
PRODUCT
TO
THE
AUTHORIZED
DEALER
OF
PURCHASE
TO
INQUIRE
ABOUT
REFUNDS.
2019
Austere.
All
rights
reserved.
All
other trademarks
are
the property of their respective owners