User's Manual

10
2.6 Product Troubleshooting
This part describes problems that you may encounter while using the
reprogramming tool.
Vehicle Linking Error
A communication error occurs if the reprogramming tool fails to
communicate with the vehicle’s control module when perform the
program re-flash. You need to do the following to check up:
 Verify that the ignition is ON.
 Check if the reprogramming tool’s OBD II connector is securely
connected to the vehicle’s DLC.
 Turn the ignition off and wait for about 10 seconds. Turn the
ignition back to on and continue the operation.
 Verify the control module is not defective.
PC Communication Error
If you cannot communicate the device to the PC, you need to do the
following check up:
 Verify the reprogramming tool is powered, and the green power
LED is illuminated.
 Check if there is any firewall software interfering with the
connection port.
 Check if the green status light is illuminated for Ethernet, USB,
or Wireless.
If these issues have been addressed, verified, and you are still having
trouble, please contact technical supports for assistance.