User's Manual

Support Operations Support Communities
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3. Tap Complaint on the Main Menu.
4. Select an existing complaint case item on the record list by tapping
the
○
> button on its right side. The screen displays the complaint
session details.
5. Tap the Post Reply button on the upper right side after viewing, to
make a reply. An edit screen displays.
6. Input the content in the input field, and if necessary, upload an
attaching file.
7. Tap Submit to post the reply.
8. Tap the States selection drop-down menu to reset a case state.
9. Tap the Update button to commit the newest update.
12.5 Support Communities
The Support Communities section launches and synchronizes with the
Technical Forums on Autel’s official website http://pro.auteltech.com, where
you are allowed to discuss technical topics or share information with, as well
as ask for technical advices or offer technical supports to all other members in
Autel’s online support communities.
Figure 12-3 Sample Communities Home Screen