Product Manual

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• Batteries that have been put through a full charging cycle more than 200 times
under normal temperature conditions or more than 100 times in high
temperatures;
• Batteries that have been stored for more than 1 month at temperatures of
higher than 40°C (104°F);
• Products subjected to abnormal use or environmental conditions, accident,
mishandling, neglect, unauthorized alteration, misuse, improper installation or
repair, or improper storage;
• Products with signs of tampering or altering of the serial number label,
waterproof mark, etc.;
• Damage resulting from connection to, or use of any accessory or other product
not approved or authorized by the Company;
• Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts.
• Products damaged from external causes including but not limited to fire, water,
dirt, sand, battery leakage, blown fuse, theft or improper usage of any electrical
source.
5.5 Customer Service
This section contains information regarding technical support, repair service, and
application for replacements or optional parts.
5.5.1 Technical Support
If you have any questions or concerns regarding our products, please contact
Autel Robotics customer support:
• Telephone: [phone] (USA)
• Email: [e-mail]
• In person: local distributors or agents
5.5.2 Repair Service
If you need to return your device for repair, please fill out and submit a repair service
form on www.auteldrones.com/warranty/ or contact Autel Robotics customer
support at [phone]. You’ll need to provide the following information:
• Name
• Email address