User Manual

85
13 Support
This application launches the Support platform which synchronizes Autel’s online
service base station with the MaxiSys display tablet. In order to synchronize the device
to your online account, you need to register the product through the Internet when you
use it for the first time. The Support application is connected to Autel’s service channel
and online communities that provides the quickest way for problem solutions, allowing
you to submit complaints or send help requests to obtain direct service and support.
Product Registration
In order to get access to the Support platform and obtain update and other services
from Autel, you are required to register the MaxiSys Diagnostic Device the first time you
use it.
➢ To register the diagnostic device
1. Visit the website: http://pro.autel.com.
2. If you have an Autel account, Sign In with your account ID and password.
3. If you are a new member to Autel, click on the Create Autel ID button on the
left side to create an ID.
4. Enter the required information in the input fields, and click Get Verification
Code button to get the verification code for email validation.
5. The online system will automatically send a verification code to the registered
email address. Input the code in the Verification Code field and fill in the other
input fields, read through Autel’s Terms and Conditions and click on Agree,
and then click Create Autel ID at the bottom. A product registration screen will
display.
6. The device’s serial number and password is located in the About section of the
Settings application on the tablet.
7. Select your product model, enter the product serial number and password on
the Product Registration screen, and click Submit to complete the registration
procedure.
Support Screen Layout
The Support application interface is navigated by 4 simple buttons on the top navigation
bar, operation of each is described below in turn from left to right:
⚫ Home Button – returns to the MaxiSys Job Menu.