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User Manual

ManualsBrandsAutel ManualsAutomotiveMaxiSys MS908S Pro 2021 Newest Diagnostic Scan Tool for US Market, with J2534 ECU Programming, Bi-Directional Control, All Systems Diagnostics, ECU Coding, Same as MK908P, MaxiSys Elite
919293949596979899100
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⚫ Open – indicates the complaint case has been started but not processed yet
⚫ Suspended – indicates the complaint case is being processed
⚫ Waiting Customer Reply – indicates the complaint has been replied to by the
service personnel, and requires feedback from the customer
⚫ Closed – indicates the complaint case has been processed, solved, and
ended
➢ To view the detailed complaint session, tap the button on the right side of
the case item.
➢ To establish a new complaint session
1. Register the product online.
2. Tap Support on the MaxiSys Job Menu. The device information is
automatically synchronized with the online account.
3. Tap Complaint on the Main Menu.
4. Tap New Complaint at the upper right corner. A selection menu with a
category of service channels displays.
5. Select your target service channel and click Next to continue. A standard
complaint form displays, on which you are allowed to enter detailed
information, such as personal information, vehicle information, and device
information, you can also attach image or PDF files with the form.
6. Enter in each input field the appropriate information. To settle the complaint
more efficiently, it is recommended to complete the form with as much as
detail as possible.
7. Select the required processing time on the last section according to the
urgency of the case.
8. Tap Submit to send the completed form to Autel’s online service center, or tap
Reset to refill it. The submitted complaints will be carefully read and handled
by the service personnel.
➢ To make a reply in a complaint session
1. Register the product online.
2. Tap Support on the MaxiSys Job Menu. The device information is
automatically synchronized with the online account. Tap Complaint on the
Main Menu.
3. Select an existing complaint case item on the record list by tapping the
button on its right side. The screen displays the complaint session details.
4. Tap the Post Reply button on the upper right side after viewing, to make a
reply. An edit screen will display.
5. Input the content in the input field, and if necessary, upload an attached file.
6. Tap Submit to post the reply.
7. Tap the States selection drop-down menu to reset a case state.