User Manual

83
12 Remote Desk
The Remote Desk application launches the TeamViewer Quick Support program, which
is a simple, fast and secure remote control interface. You can use the application to
receive ad-hoc remote support from Autel’s support centre, colleagues, or friends, by
allowing them to control your MaxiSys tablet on their PC via the TeamViewer software.
Operations
If you think of a TeamViewer connection as a phone call, the TeamViewer ID would be
the phone number under which all TeamViewer Clients can be reached separately.
Computers and mobile devices that run TeamViewer are identified by a globally unique
ID. The first time the Remote Desk application is started, this ID is generated
automatically based on the hardware characteristics and will not change.
Make sure the tablet is connected to the Internet before launching the Remote Desk
application, so that the tablet is able to receive remote support from the third party.
Figure 12-1 Sample Remote Desk Screen
➢ To receive remote support from a partner
1. Power on the tablet.
2. Tap the Remote Desk application on the MaxiSys Job Menu. The
TeamViewer interface displays and the device ID is generated and shown.
3. Your partner must install the Remote Control software to his/her computer by
downloading the TeamViewer full version program online
(http://www.teamviewer.com). Start the software on his/her computer at the