User Manual

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10 Support
This application launches the Support platform which synchronizes Autel’s
on-line service base station with the Display Tablet. In order to synchronize
the device to your on-line account, you need to register the product through
the Internet when you use it for the first time. The Support application is
connected to Autel’s service channel and on-line communities which provides
the quickest way for problem solutions, allowing you to submit complaints or
sent help requests to obtain direct services and supports.
Product Registration
In order to get access to the Support platform and obtain update and other
services from Autel, you are required to register the MaxiPRO Diagnostic
Device the first time you use it.
 To register the diagnostic device
1. Visit the website: http://pro.autel.com on a personal computer.
2. On the Sign In page, input your account ID and password.
3. If you are a new Autel product user and do not have an account yet,
click the Create Autel ID button on the left side.
4. Enter the required information in the input fields, read through
Autel’s Terms and Conditions and check Agree, and then click
Create Autel ID to continue.
5. A confirmation email will be sent to the registered email address.
Validate your account by clicking on the link provided. A product
registration screen displays.
6. The device’s serial number and password are located on the About
screen under Settings on the tablet.
7. Select the product model of your device, enter the product serial
number and password on the Product Registration screen, and click
Submit to complete the registration.