User Manual

82
 Period Filter – displays only the complaint records within the defined
period.
 Status Filter – displays the corresponding complaint records
according to the selected case status.
 New Complaint Button – starts a new complaint case.
2. Complaint List
The complaint list normally displays all the complaint records of all time
and all status by default. The summary information for each complaint
item includes the Subject Name, Ticket ID, User’s Account ID, Date, and
the Case Status.
There are four kinds of the case status:
 Open – indicates the complaint case has been started but not
processed yet
 Suspended – indicates the complaint case is being processed
 Waiting Customer Reply – indicates the complaint has been replied
by the service personnel, and requires feedback from the customer
 Closed – indicates the complaint case has been processed, solved,
and ended.
To view the detailed complaint session, tap the
○
> button on the right
side of the case item.
 To establish a new complaint session
1. Register the product online.
2. Tap the Support application on the MaxiPRO Job Menu. The
device information is automatically synchronized with the online
account.
3. Tap Complaint on the Main Menu.
4. Tap the New Complaint button at the upper right corner. A
selection menu with a category of service channels displays.
5. Select your target service channel and click Next to continue. A
standard complaint form displays, on which you are allowed to
enter detailed information, such as personal information,
vehicle information, and device information. PDFs and image
files can also be attached to the form.