User Manual

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6. In order to settle the complaint more efficiently, it is
recommended to fill out the complaint form as detailed as
possible.
7. Select the required processing time on the last section
according to the urgency of the case.
8. Tap Submit to send the completed form to Autel’s online service
center, or tap Reset to refill it. The submitted complaints will be
processed and responded to by customer service personnel.
 To make a reply in a complaint session
1. Register the product online.
2. Tap the Support application on the MaxiPRO Job Menu. The
device information is automatically synchronized with the online
account.
3. Tap Complaint on the Main Menu.
4. Select an existing complaint case item on the record list by
tapping the
○
> button on its right side. The screen displays the
complaint session details.
5. To replay, tap the Post Reply button on the upper right side.
6. Input the content in the input field, and if necessary, upload an
attaching file.
7. Tap Submit to post the reply.
8. Tap the States selection drop-down menu to reset a case state.
9. Tap the Update button to commit the newest update.
Data Logging
The Data Logging section keeps records of all sent or unsent (saved) data
logs on the diagnostic system. The support personnel receive and process
the submitted reports through the Support platform. Support personnel will
reply to the submitted issue and corresponding Data Log session within 48
hours.