User Manual
Table Of Contents
- Trademarks
- Copyright Information
- Disclaimer of Warranties and Limitation of Liabilities
- For Services and Support:
- Safety Information
- Contents
- Chapter 1 Using This Manual
- Chapter 2 General Introduction
- Chapter 3 Getting Started
- Chapter 4 Diagnostics Operations
- Chapter 5 Data Manager Operations
- Chapter 6 MaxiFix Operations
- 6.1 Navigation
- The Header
- Select Vehicle Button
- The “Select Vehicle” button on the Header allows you to specify the vehicle which you want to reference on MaxiFix, by selecting each of the vehicle attribute from a sequence of option lists. This feature helps to filter out the searches that allow on...
- 6.1.1 Terminology
- 6.2 Operations
- 6.1 Navigation
- Chapter 7 Settings Operations
- Chapter 8 Shop Manager Operations
- Chapter 9 Update Operations
- Chapter 10 Support Operations
- Chapter 11 Training Operations
- Chapter 12 Remote Desk Operations
- Chapter 13 Quick Link Operations
- Chapter 14 Maintenance and Service
- Chapter 15 Compliance Information
- Chapter 16 Warranty
Support Operations User Complaint
81
Screen Layout
Figure 10-2 Sample Complaint Screen
The User Complaint screen consists of two parts.
1. Option Bar
Period Filter – displays only the complaint records within the
defined period on the list
Status Filter – displays the corresponding complaint records
according to the selected case status
New Complaint Button – starts a new complaint case.
2. Complaint List
The complaint list normally displays all the complaint records of all time
and all status by default. The summary information for each complaint
item includes the Subject Name, Ticket ID, User’s Account ID, Date, and
the Case Status.
There are four kinds of the case status:
Open – indicates the complaint case has been started but not
processed yet
Suspended – indicates the complaint case is being processed