User Manual
Table Of Contents
- Trademarks
- Copyright Information
- Disclaimer of Warranties and Limitation of Liabilities
- For Services and Support:
- Safety Information
- Contents
- Chapter 1 Using This Manual
- Chapter 2 General Introduction
- Chapter 3 Getting Started
- Chapter 4 Diagnostics Operations
- Chapter 5 Data Manager Operations
- Chapter 6 MaxiFix Operations
- 6.1 Navigation
- The Header
- Select Vehicle Button
- The “Select Vehicle” button on the Header allows you to specify the vehicle which you want to reference on MaxiFix, by selecting each of the vehicle attribute from a sequence of option lists. This feature helps to filter out the searches that allow on...
- 6.1.1 Terminology
- 6.2 Operations
- 6.1 Navigation
- Chapter 7 Settings Operations
- Chapter 8 Shop Manager Operations
- Chapter 9 Update Operations
- Chapter 10 Support Operations
- Chapter 11 Training Operations
- Chapter 12 Remote Desk Operations
- Chapter 13 Quick Link Operations
- Chapter 14 Maintenance and Service
- Chapter 15 Compliance Information
- Chapter 16 Warranty
Support Operations Data Logging
83
3. Tap Complaint on the Main Menu.
4. Select an existing complaint case item on the record list by tapping
the
○
> button on i ts right side. The screen displays the complaint
session details.
5. Tap the Post Reply button on the upper right side after viewing, to
make a reply. An edit screen displays.
6. Input the content in the input field, and if necessary, upload an
attaching file.
7. Tap Submit to post the reply.
8. Tap the States selection drop-down menu to reset a case state.
9. Tap the Update button to commit the newest update.
10.5 Data Logging
The Data Logging section keeps records of all sent or unsent (saved) data
loggings on the diagnostic system. The support personnel receive and
process the submitted reports through the Support platform, and s end back
problem solutions within 48 hours to the corresponding Data Logging session,
on which you are also allowed to have a direct conversation with the support
personnel.
Figure 10-3 Sample Data Logging Screen