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User Manual

ManualsBrandsAutel ManualsAutomotiveMaxiSys MS919 Automotive Diagnostic Tool, Advanced Intelligent Diagnostics for Diagnostic Technician, 5-in-1 VCMI, TSB, Repair Assist/Tips, Module Topology, Bi-Directional Control(US IP ONLY)
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serial number and the detailed repair information, such as the fault type, changed
components, or system reinstallation will be recorded and updated to the associated
online product account that will be synchronized to the Service Info section.
13.4 Complaint
The Complaint screen allows you to establish a new complaint case, as well as to view
historical complaint records.
13.4.1 Screen Layout
Figure 13-2 Sample Complaint Screen
Complaint List
The complaint list normally displays all the complaint records and their status by
default. The summary information for each complaint item includes the Subject
Name, Ticket ID, User's Account ID, Date, and the Case Status.
There are two kinds of case status:
Open – indicates the complaint case has been started but not processed yet.
Closed – indicates the complaint case has been processed, solved, and ended.
To establish a new complaint session
1. Register the product online.
2. Tap Support on the MaxiSys Job Menu. The device information is automatically
synchronized with the online account.
3. Tap Complaint on the Main Menu.
4. Tap New Complaint at the upper right corner. A selection menu with a category
of service channels displays.