Users Manual Part 4

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14.3.3 Service Info
The Service Info section displays a detailed record list of the device’s service history
information. Every time the device has been sent back to Autel for repair, the device’s
serial number and the detailed repair information, such as the fault type, changed
components, or system reinstallation will be recorded and updated to the associated
online product account that will be synchronized to the Service Info section.
14.4 User Complaint
The User Complaint screen allows you to establish a new complaint case, as well as to
view historical complaint records.
14.4.1 Screen Layout
Figure 14-2 Sample Complaint Screen
Complaint List
The complaint list normally displays all the complaint records and their status by
default. The summary information for each complaint item includes the Subject
Name, Ticket ID, User’s Account ID, Date, and the Case Status.
There are two kinds of the case status:
 Open – indicates the complaint case has been started but not processed yet
 Closed – indicates the complaint case has been processed, solved, and
ended
 To establish a new complaint session