Users Manual Part 4

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1. Register the product online.
2. Tap Support on the MaxiSys Job Menu. The device information is
automatically synchronized with the online account.
3. Tap Complaint on the Main Menu.
4. Tap New Issue at the upper right corner. A selection menu with a category of
service channels displays.
5. Select your target service channel and click Next to continue. A standard
complaint form displays, on which you are allowed to enter detailed
information, such as personal information, vehicle information, and device
information, you can also attach image or PDF files with the form.
6. Enter in each input field the appropriate information. To settle the complaint
more efficiently, it is recommended to complete the form with as much as
detail as possible.
7. Select the required processing time on the last section according to the
urgency of the case.
8. Tap Submit to send the completed form to Autel’s online service center. The
submitted complaints will be carefully read and handled by the service
personnel.
14.5 Data Logging
The Data Logging section keeps records of all Feedback (submitted), Not Feedback
(but saved) or History (up to the latest 20 test records) data loggings on the diagnostic
system. The support personnel will receive and process the submitted reports through
the Support platform. The solution will be sent back within 48 hours. You may continue
to correspond with Support until the issue is resolved.