2008

Troubleshooting 3ds Max

This section describes a collection of problematic situations and what you can do to diagnose

and fix them. These include many common problems that are reported to Autodesk Product

Support, and the things you can try in order to resolve the problems yourself.

When starting to diagnose a problem, by yourself or with the intent of contacting Product

Support, you should take stock of the situation by answering the following questions.

■ What's changed since the last time I ran 3ds Max?

■ Has the 3ds Max display configuration been changed?

■ Was an updated video driver or new operating system service pack installed recently?

■ Has 3ds Max been running successfully without lockups or crashes?

Handling File Corruptions

Few things are more aggravating when attempting to open a scene then

encountering an Assertion Failed error, File Open Failed error, or perhaps no

error at all. The file just does not load. This typically occurs when the file is

corrupt. A number of factors can cause file corruption, including the following:

■ Some component built in another program has been imported or referenced

with an XRef.

■ The scene failed to save properly due to a power failure or system crash.

■ A poorly coded plug-in corrupted an object in the scene.

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