2010

Here is a list of the information that is automatically sent to Autodesk:
■ Name and version of the Autodesk product
■ Number of minutes you are running the software
■ Number of sessions that end due to stability issues
■ Menu actions triggered
■ Error conditions encountered, fatal, and non-fatal
■ Import/export actions (including file extension used)
■ Scene statistics after a load or import (number of objects, faces, vertices etc.)
■ Operating system name and version
■ System configuration information such as processor, amount of memory, and graphics card
■ Other Autodesk products installed
■ Plug-in (DLLS) installed with Autodesk Navisworks
■ IP address, used to identify your country or region
What the Customer Involvement Program Cannot Do
The Customer Involvement Program is committed to protecting your privacy. It cannot do any of the following:
■ Collect any drawing or design data
■ Collect any identity information such as name, address, or phone number
■ Send you email or contact you in any other way
For additional information, click the links in the Customer Involvement Program dialog box.
Why You Should Consider Participating
The Customer Involvement Program involves you directly in telling Autodesk
■ The commands and features that Autodesk should focus on
■ The commands and features that are hardly ever used
■ The most common problem areas
■ The hardware typically used with Autodesk Navisworks
NOTE You can start or stop your participation in this program at any time. Access to the controls is available from the
Autodesk Navisworks Help menu. In network installations, your system administrator can choose whether to make the
CIP program available or not.
To turn the CIP on or off
1 Click Help ➤ Customer Involvement Program.
2 In the Customer Involvement Program dialog box, click a level of participation, and then click OK.
12 | Chapter 2 How to Get Assistance